State of Florida
FDC-DISTRIBUTED COMPUTER SYSTEMS ANALYST -70021378-CENTRAL OFFICE
State of Florida, Tallahassee, Florida, us, 32318
FDC-DISTRIBUTED COMPUTER SYSTEMS ANALYST -70021378-CENTRAL OFFICE
Date: Oct 23, 2024Requisition No: 839851Agency: Department of CorrectionsWorking Title: FDC-DISTRIBUTED COMPUTER SYSTEMS ANALYST -70021378-CENTRAL OFFICEPosition Number: 70021378****INTERNAL OPPORTUNITY ONLY
– Must be currently employed with the Florida Department of Corrections to be considered for this position.This advertisement is for a Career Service position located at Central Office in Infrastructure And Operations.SALARY WILL BE DETERMINED IN ACCORDANCE WITH CURRENT PAY POLICY.SPECIFIC DUTIES & RESPONSIBILITIES:This position will be responsible for providing remote support for computer systems at multiple sites, including major institutions, probation & parole offices, community facilities, regional offices, and other Department related sites.Provide phone support to the Department’s Office of Information Technology (OIT) user with mainframe and LAN (local area network) password resets. Help the user learn how to log onto the mainframe or their FDC assigned computer and mobile devices. Document all support activities and resolutions thoroughly in the Agency’s OIT ticketing system.Monitor the status of the Department's IBM Mainframe, servers, and network for system problems that may arise. Notify the proper sections for immediate problem resolution, whether within the OIT department or a third-party vendor. Work in combination with the technicians until the problem is resolved.Assist users by phone or remote support with problems with their personal FDC-assigned computer, mobile devices, web-based applications, Microsoft Operating systems such as Windows 11, and Microsoft Office products Word, Excel, and Outlook. Document all support activities and resolutions thoroughly in the Agency’s OIT ticketing system.Coordinates with other Data Processing areas of Corrections and other agencies to solve any Data Processing issues.Responsible for support of a statewide, wide area, or distributed systems network of computer equipment (software), including post-installation support and troubleshooting.Support network computers, including setting up and loading software, and perform the technical role of system manager, including backup, recovery, and troubleshooting functions.Responsible for assisting with providing support for VoIP Phones and mobile devices.Responsible for support of Education and Re-Entry Programs.Assist with maintaining the procedure documentation for the helpdesk. This includes writing, reviewing, distributing, and running reports from the Agency’s OIT ticketing system as needed.Diagnose and resolve complex network, hardware, and software problems affecting desktop computers, laptops, printers, and other peripherals. Configure and troubleshoot LAN, WAN, VPN, and network connectivity issues.Provide comprehensive training and guidance to end-users on IT troubleshooting and best practices.Participate actively in IT projects such as Microsoft system migrations, upgrades, and deployments.REQUIRED QUALIFICATIONS:Two (2) years of experience providing information technology support.Able to work on call, including during times of Emergencies or Disasters.PREFERRED QUALIFICATIONS:Experience working in a high-volume call center in a Help Desk or Service Desk environment.Experience working with an IT Service Management ticketing system.Experience with VoIP Systems.Experience in creating technical documentation.If you are interested in this position and meet the above indicated qualification and have the desired education, knowledge, and experience, please submit a State of Florida Application and resume through the People First system. Applications will be accepted until 11:59 PM EST on the closing date.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission.Location: TALLAHASSEE, FL, US
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Date: Oct 23, 2024Requisition No: 839851Agency: Department of CorrectionsWorking Title: FDC-DISTRIBUTED COMPUTER SYSTEMS ANALYST -70021378-CENTRAL OFFICEPosition Number: 70021378****INTERNAL OPPORTUNITY ONLY
– Must be currently employed with the Florida Department of Corrections to be considered for this position.This advertisement is for a Career Service position located at Central Office in Infrastructure And Operations.SALARY WILL BE DETERMINED IN ACCORDANCE WITH CURRENT PAY POLICY.SPECIFIC DUTIES & RESPONSIBILITIES:This position will be responsible for providing remote support for computer systems at multiple sites, including major institutions, probation & parole offices, community facilities, regional offices, and other Department related sites.Provide phone support to the Department’s Office of Information Technology (OIT) user with mainframe and LAN (local area network) password resets. Help the user learn how to log onto the mainframe or their FDC assigned computer and mobile devices. Document all support activities and resolutions thoroughly in the Agency’s OIT ticketing system.Monitor the status of the Department's IBM Mainframe, servers, and network for system problems that may arise. Notify the proper sections for immediate problem resolution, whether within the OIT department or a third-party vendor. Work in combination with the technicians until the problem is resolved.Assist users by phone or remote support with problems with their personal FDC-assigned computer, mobile devices, web-based applications, Microsoft Operating systems such as Windows 11, and Microsoft Office products Word, Excel, and Outlook. Document all support activities and resolutions thoroughly in the Agency’s OIT ticketing system.Coordinates with other Data Processing areas of Corrections and other agencies to solve any Data Processing issues.Responsible for support of a statewide, wide area, or distributed systems network of computer equipment (software), including post-installation support and troubleshooting.Support network computers, including setting up and loading software, and perform the technical role of system manager, including backup, recovery, and troubleshooting functions.Responsible for assisting with providing support for VoIP Phones and mobile devices.Responsible for support of Education and Re-Entry Programs.Assist with maintaining the procedure documentation for the helpdesk. This includes writing, reviewing, distributing, and running reports from the Agency’s OIT ticketing system as needed.Diagnose and resolve complex network, hardware, and software problems affecting desktop computers, laptops, printers, and other peripherals. Configure and troubleshoot LAN, WAN, VPN, and network connectivity issues.Provide comprehensive training and guidance to end-users on IT troubleshooting and best practices.Participate actively in IT projects such as Microsoft system migrations, upgrades, and deployments.REQUIRED QUALIFICATIONS:Two (2) years of experience providing information technology support.Able to work on call, including during times of Emergencies or Disasters.PREFERRED QUALIFICATIONS:Experience working in a high-volume call center in a Help Desk or Service Desk environment.Experience working with an IT Service Management ticketing system.Experience with VoIP Systems.Experience in creating technical documentation.If you are interested in this position and meet the above indicated qualification and have the desired education, knowledge, and experience, please submit a State of Florida Application and resume through the People First system. Applications will be accepted until 11:59 PM EST on the closing date.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission.Location: TALLAHASSEE, FL, US
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