PrismHR, Inc.
Client Solutions Specialist
PrismHR, Inc., Sarasota, Florida, United States, 34243
PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs) to deliver world-class HR, Benefits and Payroll services to small and medium-sized businesses.PrismHR is bringing a time and attendance product – PrismHR Workforce Management -- to market. This role’s primary responsibilities are to assist our client users with questions and issues pertaining to this new product, which includes both hardware (timeclocks) and software (mobile and web apps). This includes troubleshooting and resolving support requests, replicating scenarios for senior support analysts or developers to address, and in-house testing of new software features.Requirements:
Ability to communicate and present information effectively, both on the phone and in writing, with technical as well as non-technical audiencesKnowledge of US payroll concepts and familiarity with time and attendance (workforce management) systemsExcellent listening, problem solving, and troubleshooting skillsStrong technical inclination, and a desire to learn continuouslyAgility, sense of urgency, and the ability to maintain focus in a fast-paced environmentAbility to handle tense and confrontational situations, using appropriate interpersonal styles and methods to reduce tension or conflict while instilling confidence.Ability to learn and work independently with exceptional attention to detailWillingness to collaborate in one-on-one and group settingsBachelor’s degree or an equivalent combination of training and experiencePreferred Skills and Experience:
1-3 years’ experience in a customer support / contact center positionKnowledge of basic computer networking conceptsExperience with PrismHR or other PEO or ASO softwarePrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training.
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Ability to communicate and present information effectively, both on the phone and in writing, with technical as well as non-technical audiencesKnowledge of US payroll concepts and familiarity with time and attendance (workforce management) systemsExcellent listening, problem solving, and troubleshooting skillsStrong technical inclination, and a desire to learn continuouslyAgility, sense of urgency, and the ability to maintain focus in a fast-paced environmentAbility to handle tense and confrontational situations, using appropriate interpersonal styles and methods to reduce tension or conflict while instilling confidence.Ability to learn and work independently with exceptional attention to detailWillingness to collaborate in one-on-one and group settingsBachelor’s degree or an equivalent combination of training and experiencePreferred Skills and Experience:
1-3 years’ experience in a customer support / contact center positionKnowledge of basic computer networking conceptsExperience with PrismHR or other PEO or ASO softwarePrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training.
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