Midea
Technical Support Engineer -Appliances Motors
Midea, Dallas, Texas, United States, 75215
Technical Support Engineer - Appliances Motors
Full TimeMidea America Corp. is one of the world’s largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America, we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion, and partnership with our teams. We are a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are also ranked #245 as a Fortune Global 500 company and offer one of the most comprehensive ranges in the home appliance industry. Midea America is a subsidiary of Midea with over 200 employees in the US, and we are expanding our presence in North America.Position:
After Sales Service EngineerLocation:
Temporary Remote work in Greater Dallas Area, TXMidea America Corp is hiring an After Sales Service Engineer to support Midea Building Technologies (MBT) technical service. MBT strategically places its business concentration on the products, services, and comprehensive solutions of Intelligent Building. Midea MBT has continued with the tradition of innovation upon which it was founded and emerged as a global leader in the HVAC and building management industry. A strong drive for advancement has resulted in an extensive R&D department that has placed Midea MBT at the forefront of a competitive edge. Through these independent projects and joint cooperation with other global enterprises, Midea has supplied thousands of innovative solutions to customers worldwide.Job Description:Responsible for business partners’ technical support, reporting to U.S. R&D head.Conduct site visits to investigate and resolve all technical complaints and issues to ensure consumer satisfaction.Contact the quality department to analyze the breakdown causes and take corrective actions on current products, implementing preventive measures accordingly.Train and work closely with business partners to help them better understand the product.Visit business partners to build an in-depth understanding of their product requirements and produce specification documents.Job Requirements:Good knowledge of unitary units or VRF products.Minimum 3 years’ experience in after-sales service or quality in the HVAC industry.Fluent in reading, writing, and speaking Chinese and English.Excellent communication skills, team spirit, and customer-oriented mindset.Frequent domestic travel (
Office Location:Midea America Corp is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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Full TimeMidea America Corp. is one of the world’s largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America, we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion, and partnership with our teams. We are a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are also ranked #245 as a Fortune Global 500 company and offer one of the most comprehensive ranges in the home appliance industry. Midea America is a subsidiary of Midea with over 200 employees in the US, and we are expanding our presence in North America.Position:
After Sales Service EngineerLocation:
Temporary Remote work in Greater Dallas Area, TXMidea America Corp is hiring an After Sales Service Engineer to support Midea Building Technologies (MBT) technical service. MBT strategically places its business concentration on the products, services, and comprehensive solutions of Intelligent Building. Midea MBT has continued with the tradition of innovation upon which it was founded and emerged as a global leader in the HVAC and building management industry. A strong drive for advancement has resulted in an extensive R&D department that has placed Midea MBT at the forefront of a competitive edge. Through these independent projects and joint cooperation with other global enterprises, Midea has supplied thousands of innovative solutions to customers worldwide.Job Description:Responsible for business partners’ technical support, reporting to U.S. R&D head.Conduct site visits to investigate and resolve all technical complaints and issues to ensure consumer satisfaction.Contact the quality department to analyze the breakdown causes and take corrective actions on current products, implementing preventive measures accordingly.Train and work closely with business partners to help them better understand the product.Visit business partners to build an in-depth understanding of their product requirements and produce specification documents.Job Requirements:Good knowledge of unitary units or VRF products.Minimum 3 years’ experience in after-sales service or quality in the HVAC industry.Fluent in reading, writing, and speaking Chinese and English.Excellent communication skills, team spirit, and customer-oriented mindset.Frequent domestic travel (
Office Location:Midea America Corp is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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