Cinter Career
IT Helpdesk Specialist
Cinter Career, New York, New York, us, 10261
Client (industry):
IT Services
Working Location:
Work at customer’s office locations in metropolitan New York or hybrid
Working hours:
9am - 5pm
Employment Type:
Non-Exempt Employee
Salary:
$20 /per hour
CLASSIFICATION:
PRIMARY RESPONSIBILITIES:
Provide technical support to client users as an IT Support member
Provide and manage client IT support operation related documents
Understand and follow client’s requests and instructions
ESSENTIAL FUNCTIONS:
Provide the support service at the service operation time, which is instructed by the client and/or company management
Be on standby at the client operation site before the service operation time starts
Be at the client operation site with the attire instructed by the client and/or company management
Maintain proactive communication with client and company management
Understand requirements and instructions from company management and provide the service based on those requirements, including BYOD
Read and understand any company-provided documents and training
Submit company-required reports and attend requested meetings and training courses
Mentor and train new team members if necessary
Follow team manager’s requests/instructions to operate the IT operation support team
QUALIFICATIONS AND REQUIREMENTS:
Very flexible mindset & challenging personality against sudden changes in requests/workflow/rules/responsibility range/environment
Toughness & strong motivation to complete a heavy workload
Strong motivation to reach out goals
3 years’ experience in user operation support
Strong attention to detail with the ability to troubleshoot issues and provide resolutions
SKILLS:
Team-oriented personality
Excellent English writing and speaking skills
Excellent communication skills
Windows-based LAN/WAN/Remote Access Support Experience
Extensive knowledge of various business software; Windows OS, Office Suites, Adobe Acrobat, WebEx
Management and troubleshooting experience with iOS-based devices, Conference Systems, MS Surface, and HP laptops
Microsoft Office (Outlook/Word/Excel/PowerPoint)
WORK ENVIRONMENT:Work at customer’s office locations in metropolitan New York or hybrid
PHYSICAL DEMANDS:Hold and carry items weighing up to 20 lbs.
TRAVEL:Willing to undertake both domestic and international business travel, and work after business hours including weekends and national holidays if required.
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IT Services
Working Location:
Work at customer’s office locations in metropolitan New York or hybrid
Working hours:
9am - 5pm
Employment Type:
Non-Exempt Employee
Salary:
$20 /per hour
CLASSIFICATION:
PRIMARY RESPONSIBILITIES:
Provide technical support to client users as an IT Support member
Provide and manage client IT support operation related documents
Understand and follow client’s requests and instructions
ESSENTIAL FUNCTIONS:
Provide the support service at the service operation time, which is instructed by the client and/or company management
Be on standby at the client operation site before the service operation time starts
Be at the client operation site with the attire instructed by the client and/or company management
Maintain proactive communication with client and company management
Understand requirements and instructions from company management and provide the service based on those requirements, including BYOD
Read and understand any company-provided documents and training
Submit company-required reports and attend requested meetings and training courses
Mentor and train new team members if necessary
Follow team manager’s requests/instructions to operate the IT operation support team
QUALIFICATIONS AND REQUIREMENTS:
Very flexible mindset & challenging personality against sudden changes in requests/workflow/rules/responsibility range/environment
Toughness & strong motivation to complete a heavy workload
Strong motivation to reach out goals
3 years’ experience in user operation support
Strong attention to detail with the ability to troubleshoot issues and provide resolutions
SKILLS:
Team-oriented personality
Excellent English writing and speaking skills
Excellent communication skills
Windows-based LAN/WAN/Remote Access Support Experience
Extensive knowledge of various business software; Windows OS, Office Suites, Adobe Acrobat, WebEx
Management and troubleshooting experience with iOS-based devices, Conference Systems, MS Surface, and HP laptops
Microsoft Office (Outlook/Word/Excel/PowerPoint)
WORK ENVIRONMENT:Work at customer’s office locations in metropolitan New York or hybrid
PHYSICAL DEMANDS:Hold and carry items weighing up to 20 lbs.
TRAVEL:Willing to undertake both domestic and international business travel, and work after business hours including weekends and national holidays if required.
#J-18808-Ljbffr