Summit Materials Inc.
IT Dispatch Analyst II - SSC
Summit Materials Inc., Denver, Colorado, United States, 80285
Ready for a fast-paced job where you can provide the literal groundwork that connects communities together? Join Summit Materials – a construction materials company leading the industry – where we build the foundation for a better tomorrow.Summit Materials consists of more than a dozen local companies that supply aggregates, cement, ready-mix concrete, asphalt paving, and construction services in the United States and western Canada. At Summit Materials, we support our teammates who lay the groundwork for our communities and live by our core values: Safety, Integrity, Sustainability, and Inclusivity. We’re passionate about our teammates, our work, and our communities. Each of Summit’s companies celebrates their individual legacies, but together - we are Summit Materials.We care for you and your family:
We offer comprehensive medical, dental, and vision insurance plans to support the health of you and your family.We prepare for the unexpected:
We offer life insurance, long-term disability, and short-term disability coverage at no cost to you.We invest in your career growth with Summit Materials and beyond:
Get access to our Discover Learning catalog with thousands of available courses to support your professional and personal development. You can learn on-demand, at your own pace, and from any device.We embrace your well-being:
We know that your well-being is more than just physical. We’re here to provide teammates with the resources and tools they need to stay healthy and feel supported, including an Employee Assistance Program (EAP) with free counseling, financial resources, and more.We support your personal goals:
We provide a financial foundation as you plan for the future. Our programs, like our 401(k) plan where we match up to 4% of your annual income, are designed to help you prepare and reach your goals for you and your family.We give you time to recharge:
We offer our teammates Paid Time Off (PTO) so they can recharge and relax with family and friends.POSITION OVERVIEWSummit Materials is looking for an IT Dispatch Specialist with extensive COMMAND Series / APEX experience to join our growing IT team. This role will be a member of the Summit Dispatch and Distribution Systems team to coordinate all tasks related to implementing and supporting the Dispatch and Distribution systems in accordance with defined Summit Standards. The candidate will actively participate and help lead the implementation of systems and data standards involved with material sales (Aggregate, Asphalt, Concrete and Cement) across the organization specializing in a primary system while providing backup support to the others. This position will be expected to understand the integration to ancillary systems such as signaling, quality control, and quoting tools. The candidate must be highly motivated, work well in a team-focused environment as well as individually driven to provide results.ESSENTIAL DUTIES AND RESPONSIBILITIESFacilitate or perform the following activities related to Dispatch and Distribution systems:
Gain and maintain an adequate understanding of department specific objectives, strategies, and processes to facilitate, document, and guide recommended system changes.Gain and maintain an adequate understanding of user requirements compared with system capabilities to help make recommendations on system, hardware, procedure, and configuration.
Provide on-site support to successfully implement/upgrade new or existing sites/office
Identify and work effectively with local resources.Actively participate while training local teams in their implementation life.Facilitate testing and assist with resource allocations for tasks and projects, meetings, status updates, and presentations when directed.Understand company/location unique business/pricing requirements to develop/adapt implementation while upholding minimum Summit required standards.Provide timely updates to Supervisor to allow for quick decision making.
Prepare and/or maintain Summit custom documentation. Documentation includes and not limited to:
Implementation checklists.System support documentation and training.Application Playbooks.Blueprint minimum standards for importing/system integration/reporting.Disaster recovery options.
Coordinate/provide periodic user training.Learn and retain necessary troubleshooting skills to support Helpdesk Ticket resolution.Review software release documentation to determine recommended upgrade/patching.Coordinate and facilitate Testing and Implementation of production patches/version updates.Level 3 Service Desk support includes documentation of resolution and providing timely updates and resolution to end users.Engage vendor support when necessary.Primary SystemsCommand Alkon - COMMANDseriesCommand Alkon - TrackItCommand Alkon - APEXStonemont QCScheduleComBCMIMS Dynamics CRMServiceNOWOthersQualifications – Skills and ExperienceRequiredAssociate’s degree or Technical Certificate or equivalent 3 to 5 years work experience.Strong aptitude for problem-solving and critical thinking.Excellent teamwork and collaboration skills, strong listening skills and ability to communicate at all levels of an organization.Ability to train and present information in group and one-on-one settings.Proven organizational and time management skills, quickly adapt to priorities, demands, and changes.Remote working environment with ability to travel 25% - 50% of the time.Available to work off business hours and weekends as required.Proficiency in MS Office products.PreferredExperience with ERP systems support and/or implementation.Knowledge/experience within the construction materials industry.Experience with APEX, Command, TrackIt, BCMI, MS CRM Dynamics, and Cloud applications.Helpdesk ticketing/tracking experience (ServiceNOW).Build a lasting career with us. Apply now!Thank you for considering a career with Summit Materials.At Summit Materials, we provide the foundation to connect our communities today and build a better tomorrow. We value all our communities – including our diverse internal community of teammates that makes us stronger. No matter your race, ethnicity, gender, age, or anything that makes you who you are…you belong.If you need an accommodation or other assistance in order to apply for a specific job posting on the Summit Materials website, please call Corporate Human Resources for assistance at (303) 893-0012.
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We offer comprehensive medical, dental, and vision insurance plans to support the health of you and your family.We prepare for the unexpected:
We offer life insurance, long-term disability, and short-term disability coverage at no cost to you.We invest in your career growth with Summit Materials and beyond:
Get access to our Discover Learning catalog with thousands of available courses to support your professional and personal development. You can learn on-demand, at your own pace, and from any device.We embrace your well-being:
We know that your well-being is more than just physical. We’re here to provide teammates with the resources and tools they need to stay healthy and feel supported, including an Employee Assistance Program (EAP) with free counseling, financial resources, and more.We support your personal goals:
We provide a financial foundation as you plan for the future. Our programs, like our 401(k) plan where we match up to 4% of your annual income, are designed to help you prepare and reach your goals for you and your family.We give you time to recharge:
We offer our teammates Paid Time Off (PTO) so they can recharge and relax with family and friends.POSITION OVERVIEWSummit Materials is looking for an IT Dispatch Specialist with extensive COMMAND Series / APEX experience to join our growing IT team. This role will be a member of the Summit Dispatch and Distribution Systems team to coordinate all tasks related to implementing and supporting the Dispatch and Distribution systems in accordance with defined Summit Standards. The candidate will actively participate and help lead the implementation of systems and data standards involved with material sales (Aggregate, Asphalt, Concrete and Cement) across the organization specializing in a primary system while providing backup support to the others. This position will be expected to understand the integration to ancillary systems such as signaling, quality control, and quoting tools. The candidate must be highly motivated, work well in a team-focused environment as well as individually driven to provide results.ESSENTIAL DUTIES AND RESPONSIBILITIESFacilitate or perform the following activities related to Dispatch and Distribution systems:
Gain and maintain an adequate understanding of department specific objectives, strategies, and processes to facilitate, document, and guide recommended system changes.Gain and maintain an adequate understanding of user requirements compared with system capabilities to help make recommendations on system, hardware, procedure, and configuration.
Provide on-site support to successfully implement/upgrade new or existing sites/office
Identify and work effectively with local resources.Actively participate while training local teams in their implementation life.Facilitate testing and assist with resource allocations for tasks and projects, meetings, status updates, and presentations when directed.Understand company/location unique business/pricing requirements to develop/adapt implementation while upholding minimum Summit required standards.Provide timely updates to Supervisor to allow for quick decision making.
Prepare and/or maintain Summit custom documentation. Documentation includes and not limited to:
Implementation checklists.System support documentation and training.Application Playbooks.Blueprint minimum standards for importing/system integration/reporting.Disaster recovery options.
Coordinate/provide periodic user training.Learn and retain necessary troubleshooting skills to support Helpdesk Ticket resolution.Review software release documentation to determine recommended upgrade/patching.Coordinate and facilitate Testing and Implementation of production patches/version updates.Level 3 Service Desk support includes documentation of resolution and providing timely updates and resolution to end users.Engage vendor support when necessary.Primary SystemsCommand Alkon - COMMANDseriesCommand Alkon - TrackItCommand Alkon - APEXStonemont QCScheduleComBCMIMS Dynamics CRMServiceNOWOthersQualifications – Skills and ExperienceRequiredAssociate’s degree or Technical Certificate or equivalent 3 to 5 years work experience.Strong aptitude for problem-solving and critical thinking.Excellent teamwork and collaboration skills, strong listening skills and ability to communicate at all levels of an organization.Ability to train and present information in group and one-on-one settings.Proven organizational and time management skills, quickly adapt to priorities, demands, and changes.Remote working environment with ability to travel 25% - 50% of the time.Available to work off business hours and weekends as required.Proficiency in MS Office products.PreferredExperience with ERP systems support and/or implementation.Knowledge/experience within the construction materials industry.Experience with APEX, Command, TrackIt, BCMI, MS CRM Dynamics, and Cloud applications.Helpdesk ticketing/tracking experience (ServiceNOW).Build a lasting career with us. Apply now!Thank you for considering a career with Summit Materials.At Summit Materials, we provide the foundation to connect our communities today and build a better tomorrow. We value all our communities – including our diverse internal community of teammates that makes us stronger. No matter your race, ethnicity, gender, age, or anything that makes you who you are…you belong.If you need an accommodation or other assistance in order to apply for a specific job posting on the Summit Materials website, please call Corporate Human Resources for assistance at (303) 893-0012.
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