GoHealth Urgent Care
Endpoint Engineer
GoHealth Urgent Care, Sonoma, California, United States, 95476
JOB SUMMARY
At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care, and seamless integration with market-leading health systems and our communities.
As an Endpoint Engineer, you will be responsible for planning, implementing, and operating the information technology infrastructure for center facilities and corporate systems. This position includes hardware and software deployment, network and systems operations, and telecommunications. Endpoint management, securing the end user environment, remediating vulnerabilities, and application deployment and support are the top priorities for this position. Additionally, the role of the Endpoint Engineer is to design, build and implement secure endpoint configurations including Windows and Mac OS and user applications across both virtual and physical desktop environments. In addition, the Endpoint Engineer works closely with Desktop Support Technicians to provide tier three technical support and serves as an escalation point for core end user endpoints. The individual in this position is responsible for ensuring that all desktops OS and applications are current, secure, reliable, tuned and accessible following service level agreements. The Endpoint Engineer will lead efforts to remediate vulnerabilities in a timely manner and be responsible for ensuring any critical vulnerabilities are addressed quickly.
You will analyze the needs of functional departments and establish priorities for delivery of solutions, provide technical support for computer systems and software, and develop new and modify the company's information processing systems. This position is challenging in a fast-paced environment focused on agile and rapid deployment.JOB REQUIREMENTSEducationBachelor's degree preferredWork Experience3+ years managing endpoints in an enterprise environment required5+ years of IT experience preferredRequired Licenses/CertificationsNoneAdditional Knowledge, Skills and Abilities RequiredProven, hands-on experience with Mac and Windows Desktop OS design, administration, configuration, security, Active Directory and Domain Management, Group Policy Management.Automation and packaging of Windows Desktop OS and platform applications, as well as with the macOS and related automation platforms.Strong technical problem solving and root cause analysis skills.Experience integrating peripherals with Mac and Windows OS.Create software packages via various methods, including packaging for physical and virtual desktops (VDI) for automated unattended deployments.In-depth knowledge and experience with server and desktop operating systems such as Windows Server 2019 and 2022, Windows 10/11, MacOS 14/15 (Sonoma/Sequia), and Linux Systems.Experience using Windows Autopatch, WSUS, SCCM/MECM, and/or 3rd party tools for updates and patch management.Expertise with MS Intune configuration, deployment, and ongoing support for corporate managed and BYO devices.Developing and deploying applications using application packaging and deployment tools.Desire to learn new skills and technologies, and willingness to keep going with minimal supervision.Strong understanding of endpoint security fundamentals and OS hardening.Strong written and verbal communication skills.Experience with endpoint engineering concepts such as registry editing and command-line utilities.Familiarity with security tools such as EDR/XDR, firewall, and inventory management applications.Track record of successful planning, analysis, implementation and testing of complex operating system software upgrades or new releases and assesses any impact to other software products being utilized.Additional Knowledge, Skills, and Abilities PreferredAbility to leverage automation for administration tasks such as PowerShell scripting, SCCM, and GPOs.Maintain standardized system configurations across operating environments utilizing configuration management framework and automation.Ability to identify and evaluate desktop OS and application solutions that enhance the security of the desktop environment, while balancing overall user experience and ease of use.Demonstrated ability to deliver complex IT projects on time and within budget.Thorough knowledge of network, host, and application technologies, particularly in a healthcare environment.Familiarity and experience with healthcare regulatory compliance and reporting bodies (HIPAA, HITRUST, etc.).Experience with IT Security and vulnerability remediation, penetration testing and systems hardening.Advanced experience with Windows and Mac OS.Advanced experience with endpoint engineering concepts such as registry editing and command-line utilities.Scripting experience in one or more languages such as PowerShell, BASH, Windows Batch, VBScript.Familiarity with Microsoft's Active Directory, and how Organizational Units and Group Policies work.ESSENTIAL FUNCTIONSPerform implementation, administration, configuration, troubleshooting and maintenance within Windows OS, Mac, and iOS environments.Provide tier three support across the enterprise to research and resolve desktop OS and application issues. Ensure all client requests and operational problems are updated/resolved promptly.Write scripts to automate repetitive tasks or remotely perform functions on computers/devices.Proactively improve processes and system improvements for workstation-related support.Use testing environment for thorough vetting of new configurations and methods, prior to deployment to customers.Update software deployment packages for remote installation on supported workstations and devices.Remotely deploy software updates to supported enterprise computers and devices.Create and/or update computer images to be used by helpdesk, field techs, and IAM team on new computers.Work closely with Security team to establish and improve security standards and ensure computers meet or exceed security requirements.Serve as a source of technical knowledge for desktop support teams who need assistance on complicated problems related to our work.Collaborate with other departments outside of IT on issues and larger projects.Document standard operating procedures, endpoint architecture, and ticketing responses for use as future reference.Assist with training other team members on technical topics.Deploy applications to multiple computers over the enterprise network.Create/implement configurations and deployments to corporate managed iOS devices.Make the template image for an updated kiosk type computers in locations for exam rooms.Send out security or version updates on a regular schedule to applications and hardware.Research new technologies and, if possible, implement them to improve IT processes.Work effectively with cross-functional teams from IT, Engineering and business functions, including senior leadership team within and outside of your department and function. Collaborate with people from many different disciplines with varying degrees of technical experience.Adapt to a constantly changing environment; flexibility to work extended hours and weekends if needed, occasional travel may be required.Responsible for performing security checks and prevent physical vulnerability, including implementation and monitoring policies and controls to ensure hardware and physical security, legal and regulatory compliance.Occasional travel to healthcare facilities may be required.All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.For applicants in California, please review our California Consumer Privacy Statement
here .About GoHealth Urgent CareGoHealth Urgent Care has outstanding career opportunities in Atlanta, the Bay Area, Connecticut, Delaware, Maryland, Michigan, Missouri, New York, North Carolina, Northwest Arkansas, Oklahoma City, Portland/Vancouver, Texas and Virginia. And all of these positions have one thing in common: flexibility to practice and support urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives. Remote positions are also available.
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At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care, and seamless integration with market-leading health systems and our communities.
As an Endpoint Engineer, you will be responsible for planning, implementing, and operating the information technology infrastructure for center facilities and corporate systems. This position includes hardware and software deployment, network and systems operations, and telecommunications. Endpoint management, securing the end user environment, remediating vulnerabilities, and application deployment and support are the top priorities for this position. Additionally, the role of the Endpoint Engineer is to design, build and implement secure endpoint configurations including Windows and Mac OS and user applications across both virtual and physical desktop environments. In addition, the Endpoint Engineer works closely with Desktop Support Technicians to provide tier three technical support and serves as an escalation point for core end user endpoints. The individual in this position is responsible for ensuring that all desktops OS and applications are current, secure, reliable, tuned and accessible following service level agreements. The Endpoint Engineer will lead efforts to remediate vulnerabilities in a timely manner and be responsible for ensuring any critical vulnerabilities are addressed quickly.
You will analyze the needs of functional departments and establish priorities for delivery of solutions, provide technical support for computer systems and software, and develop new and modify the company's information processing systems. This position is challenging in a fast-paced environment focused on agile and rapid deployment.JOB REQUIREMENTSEducationBachelor's degree preferredWork Experience3+ years managing endpoints in an enterprise environment required5+ years of IT experience preferredRequired Licenses/CertificationsNoneAdditional Knowledge, Skills and Abilities RequiredProven, hands-on experience with Mac and Windows Desktop OS design, administration, configuration, security, Active Directory and Domain Management, Group Policy Management.Automation and packaging of Windows Desktop OS and platform applications, as well as with the macOS and related automation platforms.Strong technical problem solving and root cause analysis skills.Experience integrating peripherals with Mac and Windows OS.Create software packages via various methods, including packaging for physical and virtual desktops (VDI) for automated unattended deployments.In-depth knowledge and experience with server and desktop operating systems such as Windows Server 2019 and 2022, Windows 10/11, MacOS 14/15 (Sonoma/Sequia), and Linux Systems.Experience using Windows Autopatch, WSUS, SCCM/MECM, and/or 3rd party tools for updates and patch management.Expertise with MS Intune configuration, deployment, and ongoing support for corporate managed and BYO devices.Developing and deploying applications using application packaging and deployment tools.Desire to learn new skills and technologies, and willingness to keep going with minimal supervision.Strong understanding of endpoint security fundamentals and OS hardening.Strong written and verbal communication skills.Experience with endpoint engineering concepts such as registry editing and command-line utilities.Familiarity with security tools such as EDR/XDR, firewall, and inventory management applications.Track record of successful planning, analysis, implementation and testing of complex operating system software upgrades or new releases and assesses any impact to other software products being utilized.Additional Knowledge, Skills, and Abilities PreferredAbility to leverage automation for administration tasks such as PowerShell scripting, SCCM, and GPOs.Maintain standardized system configurations across operating environments utilizing configuration management framework and automation.Ability to identify and evaluate desktop OS and application solutions that enhance the security of the desktop environment, while balancing overall user experience and ease of use.Demonstrated ability to deliver complex IT projects on time and within budget.Thorough knowledge of network, host, and application technologies, particularly in a healthcare environment.Familiarity and experience with healthcare regulatory compliance and reporting bodies (HIPAA, HITRUST, etc.).Experience with IT Security and vulnerability remediation, penetration testing and systems hardening.Advanced experience with Windows and Mac OS.Advanced experience with endpoint engineering concepts such as registry editing and command-line utilities.Scripting experience in one or more languages such as PowerShell, BASH, Windows Batch, VBScript.Familiarity with Microsoft's Active Directory, and how Organizational Units and Group Policies work.ESSENTIAL FUNCTIONSPerform implementation, administration, configuration, troubleshooting and maintenance within Windows OS, Mac, and iOS environments.Provide tier three support across the enterprise to research and resolve desktop OS and application issues. Ensure all client requests and operational problems are updated/resolved promptly.Write scripts to automate repetitive tasks or remotely perform functions on computers/devices.Proactively improve processes and system improvements for workstation-related support.Use testing environment for thorough vetting of new configurations and methods, prior to deployment to customers.Update software deployment packages for remote installation on supported workstations and devices.Remotely deploy software updates to supported enterprise computers and devices.Create and/or update computer images to be used by helpdesk, field techs, and IAM team on new computers.Work closely with Security team to establish and improve security standards and ensure computers meet or exceed security requirements.Serve as a source of technical knowledge for desktop support teams who need assistance on complicated problems related to our work.Collaborate with other departments outside of IT on issues and larger projects.Document standard operating procedures, endpoint architecture, and ticketing responses for use as future reference.Assist with training other team members on technical topics.Deploy applications to multiple computers over the enterprise network.Create/implement configurations and deployments to corporate managed iOS devices.Make the template image for an updated kiosk type computers in locations for exam rooms.Send out security or version updates on a regular schedule to applications and hardware.Research new technologies and, if possible, implement them to improve IT processes.Work effectively with cross-functional teams from IT, Engineering and business functions, including senior leadership team within and outside of your department and function. Collaborate with people from many different disciplines with varying degrees of technical experience.Adapt to a constantly changing environment; flexibility to work extended hours and weekends if needed, occasional travel may be required.Responsible for performing security checks and prevent physical vulnerability, including implementation and monitoring policies and controls to ensure hardware and physical security, legal and regulatory compliance.Occasional travel to healthcare facilities may be required.All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.For applicants in California, please review our California Consumer Privacy Statement
here .About GoHealth Urgent CareGoHealth Urgent Care has outstanding career opportunities in Atlanta, the Bay Area, Connecticut, Delaware, Maryland, Michigan, Missouri, New York, North Carolina, Northwest Arkansas, Oklahoma City, Portland/Vancouver, Texas and Virginia. And all of these positions have one thing in common: flexibility to practice and support urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives. Remote positions are also available.
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