TeamLogic IT, Vancouver, WA
IT Support Associate III
TeamLogic IT, Vancouver, WA, Ithaca, New York, United States,
IT Support Associate IIIIT Support Associate III (Onsite)*No Visa Sponsorship is available for this position.
About the COECIS Tech Information Technology Service GroupThe COECIS Tech Information Technology Service Group (ITSG) provides administrative, faculty, and research IT support to the College of Engineering, Computing and Information Science, and Cornell Tech. The colleges incorporate approximately 4,000 faculty, staff, graduate and undergraduate students. Members of this team work collaboratively to provide Applications and Reporting, Infrastructure, Instructional, Desktop Engineering, Network, Research, Security and Web support.
The OpportunityThe IT Support Associate III is expected to deliver a high level of IT support across the COECIS Tech faculty and staff community. Proficient with enterprise device management solutions that directly impact our user base. Partner with academics, students and staff to provide IT solutions that directly impact research projects and goals. Act as a technical leader within the team and assume a leading role amongst our various service offerings. The successful candidate will work collaboratively with other ITSG end user technicians on adoption of campus standards.
The IT Support Associate III who specializes in both advanced support topics such as computer connected lab equipment (data acquisition, robots, experiments) and specialized research computers with advanced GPU usage for machine learning, artificial intelligence, block chain and engineering centric end user support.
This position will deliver a high level of IT support (asset management, desktop engineering, audio visual, and level 2 & 3 support), provide consultation and advise on particularly complicated issues, partner with academics and students to provide IT solutions that enable research, and provide technical leadership within the team. The team member will work with and understand the needs of the clients, which include faculty, students, and staff, in order for the communities to achieve their mission.
What We NeedRequired Qualifications:Bachelor's degree and
two (2) to four (4) years
relevant experience or equivalent combination of education and experience.A minimum of
three (3) years'
support experience in a desktop support role.Basic knowledge of Windows and Apple fleet management using
JAMF, MEMCM, and InTune
enterprise device management
solutions
.Linux knowledge:
Ability to run basic commands, manage user accounts, install packages, run updates, troubleshoot issues, view logs and remotely manage systems using SSH.Familiarity with Microsoft Exchange, Active Directory and Group Policy management.Strong ability to use multiple documentation and communication methodologies in supporting both internal and external workflows.Ability to work with internal and campus level teams to accomplish projects and tasks.A willingness to evolve current IT workflows and make appropriate suggestions for improvements.Ability to organize numerous tasks and projects effectively.Must be willing to respond to computer emergencies at almost any time on nights, weekends, and holidays.University Related Requirements:Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.Experience incorporating the perspectives of multiple communities, including communities of color.Experience working with diversity, equity, inclusion, and wellbeing programs.Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.*A cover letter and resume are required for further consideration for this position.*Relocation Assistance may be available for this position.*No Visa Sponsorship is available for this position.
If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.
Preferred Qualifications:Bachelor's degree and
three (3) to five (5) years
relevant experience or equivalent combinationExperience with
MEMCM, JAMF
and
InTune
endpoint management systems.Experience with
Linux System
administration.Experience with technology support in higher education.What We OfferRewards and BenefitsUniversity Job Title:IT Support Assoc III
Job Family:Information Technology
Level:F
Pay Rate Type:Salary
Pay Range:$69,668.00 - $80,965.00
Remote Option Availability:Onsite
Company:Contact Name:Maria Avila
Job Titles and Pay Ranges:
Non-Union PositionsNoted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:Prior relevant work or industry experienceEducation level to the extent education is relevant to the positionUnique applicable skillsAcademic Discipline
Union PositionsCurrent Employees:Online Submission Guidelines
:Employment Assistance:Notice to Applicants:EEO Statement:Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.2024-04-11#J-18808-Ljbffr
About the COECIS Tech Information Technology Service GroupThe COECIS Tech Information Technology Service Group (ITSG) provides administrative, faculty, and research IT support to the College of Engineering, Computing and Information Science, and Cornell Tech. The colleges incorporate approximately 4,000 faculty, staff, graduate and undergraduate students. Members of this team work collaboratively to provide Applications and Reporting, Infrastructure, Instructional, Desktop Engineering, Network, Research, Security and Web support.
The OpportunityThe IT Support Associate III is expected to deliver a high level of IT support across the COECIS Tech faculty and staff community. Proficient with enterprise device management solutions that directly impact our user base. Partner with academics, students and staff to provide IT solutions that directly impact research projects and goals. Act as a technical leader within the team and assume a leading role amongst our various service offerings. The successful candidate will work collaboratively with other ITSG end user technicians on adoption of campus standards.
The IT Support Associate III who specializes in both advanced support topics such as computer connected lab equipment (data acquisition, robots, experiments) and specialized research computers with advanced GPU usage for machine learning, artificial intelligence, block chain and engineering centric end user support.
This position will deliver a high level of IT support (asset management, desktop engineering, audio visual, and level 2 & 3 support), provide consultation and advise on particularly complicated issues, partner with academics and students to provide IT solutions that enable research, and provide technical leadership within the team. The team member will work with and understand the needs of the clients, which include faculty, students, and staff, in order for the communities to achieve their mission.
What We NeedRequired Qualifications:Bachelor's degree and
two (2) to four (4) years
relevant experience or equivalent combination of education and experience.A minimum of
three (3) years'
support experience in a desktop support role.Basic knowledge of Windows and Apple fleet management using
JAMF, MEMCM, and InTune
enterprise device management
solutions
.Linux knowledge:
Ability to run basic commands, manage user accounts, install packages, run updates, troubleshoot issues, view logs and remotely manage systems using SSH.Familiarity with Microsoft Exchange, Active Directory and Group Policy management.Strong ability to use multiple documentation and communication methodologies in supporting both internal and external workflows.Ability to work with internal and campus level teams to accomplish projects and tasks.A willingness to evolve current IT workflows and make appropriate suggestions for improvements.Ability to organize numerous tasks and projects effectively.Must be willing to respond to computer emergencies at almost any time on nights, weekends, and holidays.University Related Requirements:Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.Experience incorporating the perspectives of multiple communities, including communities of color.Experience working with diversity, equity, inclusion, and wellbeing programs.Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.*A cover letter and resume are required for further consideration for this position.*Relocation Assistance may be available for this position.*No Visa Sponsorship is available for this position.
If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.
Preferred Qualifications:Bachelor's degree and
three (3) to five (5) years
relevant experience or equivalent combinationExperience with
MEMCM, JAMF
and
InTune
endpoint management systems.Experience with
Linux System
administration.Experience with technology support in higher education.What We OfferRewards and BenefitsUniversity Job Title:IT Support Assoc III
Job Family:Information Technology
Level:F
Pay Rate Type:Salary
Pay Range:$69,668.00 - $80,965.00
Remote Option Availability:Onsite
Company:Contact Name:Maria Avila
Job Titles and Pay Ranges:
Non-Union PositionsNoted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:Prior relevant work or industry experienceEducation level to the extent education is relevant to the positionUnique applicable skillsAcademic Discipline
Union PositionsCurrent Employees:Online Submission Guidelines
:Employment Assistance:Notice to Applicants:EEO Statement:Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.2024-04-11#J-18808-Ljbffr