JCC Association
Community Experience Representative
JCC Association, Tarrytown, New York, United States, 10591
Principal Responsibilities:
The Shames JCC on the Hudson is a non-sectarian community center providing meaningful experiences for individuals and families throughout their lives. We are a welcoming, inclusive gathering place that enriches the greater community through social, recreational, educational, social action, supportive service, wellness, and cultural programs and resources guided by Jewish values.
The Shames JCC Welcome Desk and Customer Experience staff support a positive environment for members, visitors, and colleagues. They are responsible for providing outstanding customer service, facilitating a warm, friendly, responsive community experience throughout the entire JCC.
Community Experience Representative
are responsible for providing outstanding customer service, helping to ensure the safety and well-being of all members and guests, and facilitating a warm and friendly community experience throughout the entire JCC.
Essential functions include but are not limited to the following:
Meet and greet members, their guests and visitors, and program participants and families, as they arriveSupport the smooth operations of all welcome desk functionsManage guest inquiries, and escalate them to supervisor(s) and/or other teams, as necessaryParticipate in all required trainingsAssist members with purchases of retail goods and/or servicesKeep the Welcome Desk clean, orderly and well-stocked with retail goods and promotional materialsAssist with updating reference materials, such as safety guidelines and required logs and ledgersSupport programs, and the cross-selling of programs whenever possibleProvide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines.Adhere to the Code of ConductAdditional duties, as may be assigned by the supervisorMinimum Qualifications:
Education and Experience:
A minimum of a high school diploma, or an equivalent combination of education and experienceA strong customer service and sales orientationAdditional Qualifications:
A team player, with the ability and willingness to take management direction, and to interact with others in a friendly, engaging and professional mannerA strong track record of consistently providing excellence in service, and quality of workProficiency in using technology and/or office skills, as could be required on the jobExperience working in high-performing, collaborative and constructive teamsCurrent CPR, AED and First Aid certification is a plusPersonal attributes of integrity and professionalism, as well as a commitment to and passion for customer service, and the JCC's mission.Salary:
Under $25,000
Agency Information:
The Shames Jewish Community Center on the Hudson has grown to be the center of Jewish community lifein the Westchester Rivertowns, providing educational, social, cultural, recreational, fitness and wellness programs for individuals of all ages, all faiths and all backgrounds. It is a warm and welcoming place to be.
The Shames JCC is a 75,000 square foot facility on a 6.6 acre campus . Our current membership of almost 1800 families from throughout Westchester County enjoy our state of the art fitness and aquatics centers, a full court gymnasium, a varied scheduled of adult and children's activities,and an early childhood program that is second to none. Focusing on its mission to keep our members Moving, Learning and Connecting, the Shames is the placewhere adults can take over 100 free exercise classes, attend a lecture, workshop or special event and make lasting relationships. Youngsters come to our Early Childhood Center for their first learning experience. They participate in our after-school program, day camps, and a full range of enrichment classes, including music, sports, and crafts. Our special needs program offers services and activities for all ages.
The JCC offers member and non-member programs and provides scholarship opportunities for those who cannot afford activity fees.
The Shames JCC on the Hudson is a non-sectarian community center providing meaningful experiences for individuals and families throughout their lives. We are a welcoming, inclusive gathering place that enriches the greater community through social, recreational, educational, social action, supportive service, wellness, and cultural programs and resources guided by Jewish values.
The Shames JCC Welcome Desk and Customer Experience staff support a positive environment for members, visitors, and colleagues. They are responsible for providing outstanding customer service, facilitating a warm, friendly, responsive community experience throughout the entire JCC.
Community Experience Representative
are responsible for providing outstanding customer service, helping to ensure the safety and well-being of all members and guests, and facilitating a warm and friendly community experience throughout the entire JCC.
Essential functions include but are not limited to the following:
Meet and greet members, their guests and visitors, and program participants and families, as they arriveSupport the smooth operations of all welcome desk functionsManage guest inquiries, and escalate them to supervisor(s) and/or other teams, as necessaryParticipate in all required trainingsAssist members with purchases of retail goods and/or servicesKeep the Welcome Desk clean, orderly and well-stocked with retail goods and promotional materialsAssist with updating reference materials, such as safety guidelines and required logs and ledgersSupport programs, and the cross-selling of programs whenever possibleProvide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines.Adhere to the Code of ConductAdditional duties, as may be assigned by the supervisorMinimum Qualifications:
Education and Experience:
A minimum of a high school diploma, or an equivalent combination of education and experienceA strong customer service and sales orientationAdditional Qualifications:
A team player, with the ability and willingness to take management direction, and to interact with others in a friendly, engaging and professional mannerA strong track record of consistently providing excellence in service, and quality of workProficiency in using technology and/or office skills, as could be required on the jobExperience working in high-performing, collaborative and constructive teamsCurrent CPR, AED and First Aid certification is a plusPersonal attributes of integrity and professionalism, as well as a commitment to and passion for customer service, and the JCC's mission.Salary:
Under $25,000
Agency Information:
The Shames Jewish Community Center on the Hudson has grown to be the center of Jewish community lifein the Westchester Rivertowns, providing educational, social, cultural, recreational, fitness and wellness programs for individuals of all ages, all faiths and all backgrounds. It is a warm and welcoming place to be.
The Shames JCC is a 75,000 square foot facility on a 6.6 acre campus . Our current membership of almost 1800 families from throughout Westchester County enjoy our state of the art fitness and aquatics centers, a full court gymnasium, a varied scheduled of adult and children's activities,and an early childhood program that is second to none. Focusing on its mission to keep our members Moving, Learning and Connecting, the Shames is the placewhere adults can take over 100 free exercise classes, attend a lecture, workshop or special event and make lasting relationships. Youngsters come to our Early Childhood Center for their first learning experience. They participate in our after-school program, day camps, and a full range of enrichment classes, including music, sports, and crafts. Our special needs program offers services and activities for all ages.
The JCC offers member and non-member programs and provides scholarship opportunities for those who cannot afford activity fees.