JCC Association
Membership Director
JCC Association, Springfield, Massachusetts, us, 01108
Principal Responsibilities:
Position: Membership Director
Status: Full-time (40 hours per week), Exempt
Supervisor: Chief Operating Officer
Supervises: Welcome Desk Receptionists
Position Summary
The Membership Director is responsible for maintaining and growing a quality membership base for the Springfield JCC. This position develops sales plans, promotions, and membership targets, as well as manages the day-to-day activities of member recruitment and retention. The Membership Director demonstrates excellence in character and customer service, and helps build strong community relationships that align with the mission of the Springfield JCC.
Essential Duties and Responsibilities
Membership Strategy
Develop and implement strategic approaches to new membership recruitment, retention, and and outreach to ensure they are unique and/or competitiveWork collaboratively with departments (e.g., Wellness and Recreation, Youth and Family) to maximize member engagement through well-coordinated programs and servicesDesign, develop, and deliver membership initiatives to attract new members, mitigate attrition, and inspire previous users to engage with the Springfield JCCCreate surveys and other feedback mechanisms to better determine how the JCC can meet community needs and expand interest in our member services and programsKeep abreast of industry trends to identify new markets and growth opportunitiesReview and suggest updates to existing membership policies, as neededCommunity Outreach
Develop and expand relationships with organizations in the Jewish and greater community that will enhance the visibility of JCC membership, programs, and servicesBuild relationships with other JCCs to share best practices and create new opportunities for collaborationRepresent the agency at various community meetings and events to promote our mission and key programmingBuild rapport with new community partners and foster deeper relationships with current partnersMember Services Management
Handle phone/email solicitation, provide facility tours, and follow up on prospective membersManage the registration process of new members and maintain all membership records and files in proper orderUtilize the JCC's membership management software to ensure membership data integrity and optimize the user experienceWork with program staff to develop and implement regular membership appreciation programs and eventsDevelop various membership materials, including applications, welcome kits, banners, certificates, and other collateral, in collaboration with Marketing staffTrack progress of member recruitment and retention; produce monthly statistical data for executive team (e.g., guest visits, reactivations, membership sales conversion ratios, etc.)Ensure accurate financial tracking of renewals and cancellations, and provide timely outreach to members regarding delinquent accountsWork with COO to coordinate financial assistance process for new and current membersRespectfully communicate and enforce rules with members; address member complaints and issues in a timely and professional mannerOversee the JCC's membership incentive programs, including SilverSneakers and Renew ActiveAttend all scheduled meetings and trainings, as requiredWelcome Desk Supervision
Supervise the Welcome Desk receptionists, including staff onboarding, ongoing learning opportunities, and regular evaluative practicesManage the Welcome Desk scheduling to ensure consistent coverage during the JCC's hours of operations and arrange for substitute coverage, as neededImplement Welcome Desk processes and protocols to enhance the member experience and ensure professional, efficient operationsMaintain the Welcome Desk Google calendar to ensure that staff shifts are reflected clearly and accuratelyKeep the Welcome Desk staff apprised of key programs, events, holiday closings, etc.Qualifications
Outstanding written and verbal communication skills, including exceptional customer service, cold calling, and persuasive presentation abilitiesDriven by the JCC mission of building community and enhancing connection to Jewish lifeAble to think strategically and critically while being detailed and goal-orientedHave a grasp of the community's resources, including the local Jewish organizational landscapeMust possess excellent computer skills including, but not limited to, Microsoft Office, Google Suite, and membership management/CRM softwareAbility to set and communicate clear goals and objectives, and prioritize the most cost-effective use of resources to meet goalsAbility to focus on multiple projects and priorities simultaneouslyEducation/Experience
Bachelor's degree required. 5+ years of full-time experience in marketing, sales, business, and/or customer service. Management experience in the wellness/recreation/hospitality industry is helpful.
Working Conditions
Available to work occasional nights and weekends, as needed.
Minimum Qualifications:
Qualifications
Outstanding written and verbal communication skills, including exceptional customer service, cold calling, and persuasive presentation abilitiesDriven by the JCC mission of building community and enhancing connection to Jewish lifeAble to think strategically and critically while being detailed and goal-orientedHave a grasp of the community's resources, including the local Jewish organizational landscapeMust possess excellent computer skills including, but not limited to, Microsoft Office, Google Suite, and membership management/CRM softwareAbility to set and communicate clear goals and objectives, and prioritize the most cost-effective use of resources to meet goalsAbility to focus on multiple projects and priorities simultaneouslyEducation/Experience
Bachelor's degree required. 5+ years of full-time experience in marketing, sales, business, and/or customer service. Management experience in the wellness/recreation/hospitality industry is helpful.
Working Conditions
Available to work occasional nights and weekends, as needed.
Salary:
$60000
Agency Information:
Who We Are:
The mission of the Springfield Jewish Community Center enriches community and nurtures wellness through physical, intellectual, social, and spiritual programs and services. The JCC is guided by Jewish values, welcoming and respecting people of all abilities, ages, backgrounds, identities, and faiths.
The Springfield JCC is both a recreational and learning facility. Located on the Longmeadow/Springfield line, the J is a non-profit organization offering programs for all ages, including preschool, youth and teen programs, adult life programs, senior adult life programs, and is home to the JCC Health & Fitness Center. Everyone, including the general public, is welcome at the Springfield JCC.
If you have not seen our facilities, we invite you to take a tour. Stop by or call (413) 739-4715.
Position: Membership Director
Status: Full-time (40 hours per week), Exempt
Supervisor: Chief Operating Officer
Supervises: Welcome Desk Receptionists
Position Summary
The Membership Director is responsible for maintaining and growing a quality membership base for the Springfield JCC. This position develops sales plans, promotions, and membership targets, as well as manages the day-to-day activities of member recruitment and retention. The Membership Director demonstrates excellence in character and customer service, and helps build strong community relationships that align with the mission of the Springfield JCC.
Essential Duties and Responsibilities
Membership Strategy
Develop and implement strategic approaches to new membership recruitment, retention, and and outreach to ensure they are unique and/or competitiveWork collaboratively with departments (e.g., Wellness and Recreation, Youth and Family) to maximize member engagement through well-coordinated programs and servicesDesign, develop, and deliver membership initiatives to attract new members, mitigate attrition, and inspire previous users to engage with the Springfield JCCCreate surveys and other feedback mechanisms to better determine how the JCC can meet community needs and expand interest in our member services and programsKeep abreast of industry trends to identify new markets and growth opportunitiesReview and suggest updates to existing membership policies, as neededCommunity Outreach
Develop and expand relationships with organizations in the Jewish and greater community that will enhance the visibility of JCC membership, programs, and servicesBuild relationships with other JCCs to share best practices and create new opportunities for collaborationRepresent the agency at various community meetings and events to promote our mission and key programmingBuild rapport with new community partners and foster deeper relationships with current partnersMember Services Management
Handle phone/email solicitation, provide facility tours, and follow up on prospective membersManage the registration process of new members and maintain all membership records and files in proper orderUtilize the JCC's membership management software to ensure membership data integrity and optimize the user experienceWork with program staff to develop and implement regular membership appreciation programs and eventsDevelop various membership materials, including applications, welcome kits, banners, certificates, and other collateral, in collaboration with Marketing staffTrack progress of member recruitment and retention; produce monthly statistical data for executive team (e.g., guest visits, reactivations, membership sales conversion ratios, etc.)Ensure accurate financial tracking of renewals and cancellations, and provide timely outreach to members regarding delinquent accountsWork with COO to coordinate financial assistance process for new and current membersRespectfully communicate and enforce rules with members; address member complaints and issues in a timely and professional mannerOversee the JCC's membership incentive programs, including SilverSneakers and Renew ActiveAttend all scheduled meetings and trainings, as requiredWelcome Desk Supervision
Supervise the Welcome Desk receptionists, including staff onboarding, ongoing learning opportunities, and regular evaluative practicesManage the Welcome Desk scheduling to ensure consistent coverage during the JCC's hours of operations and arrange for substitute coverage, as neededImplement Welcome Desk processes and protocols to enhance the member experience and ensure professional, efficient operationsMaintain the Welcome Desk Google calendar to ensure that staff shifts are reflected clearly and accuratelyKeep the Welcome Desk staff apprised of key programs, events, holiday closings, etc.Qualifications
Outstanding written and verbal communication skills, including exceptional customer service, cold calling, and persuasive presentation abilitiesDriven by the JCC mission of building community and enhancing connection to Jewish lifeAble to think strategically and critically while being detailed and goal-orientedHave a grasp of the community's resources, including the local Jewish organizational landscapeMust possess excellent computer skills including, but not limited to, Microsoft Office, Google Suite, and membership management/CRM softwareAbility to set and communicate clear goals and objectives, and prioritize the most cost-effective use of resources to meet goalsAbility to focus on multiple projects and priorities simultaneouslyEducation/Experience
Bachelor's degree required. 5+ years of full-time experience in marketing, sales, business, and/or customer service. Management experience in the wellness/recreation/hospitality industry is helpful.
Working Conditions
Available to work occasional nights and weekends, as needed.
Minimum Qualifications:
Qualifications
Outstanding written and verbal communication skills, including exceptional customer service, cold calling, and persuasive presentation abilitiesDriven by the JCC mission of building community and enhancing connection to Jewish lifeAble to think strategically and critically while being detailed and goal-orientedHave a grasp of the community's resources, including the local Jewish organizational landscapeMust possess excellent computer skills including, but not limited to, Microsoft Office, Google Suite, and membership management/CRM softwareAbility to set and communicate clear goals and objectives, and prioritize the most cost-effective use of resources to meet goalsAbility to focus on multiple projects and priorities simultaneouslyEducation/Experience
Bachelor's degree required. 5+ years of full-time experience in marketing, sales, business, and/or customer service. Management experience in the wellness/recreation/hospitality industry is helpful.
Working Conditions
Available to work occasional nights and weekends, as needed.
Salary:
$60000
Agency Information:
Who We Are:
The mission of the Springfield Jewish Community Center enriches community and nurtures wellness through physical, intellectual, social, and spiritual programs and services. The JCC is guided by Jewish values, welcoming and respecting people of all abilities, ages, backgrounds, identities, and faiths.
The Springfield JCC is both a recreational and learning facility. Located on the Longmeadow/Springfield line, the J is a non-profit organization offering programs for all ages, including preschool, youth and teen programs, adult life programs, senior adult life programs, and is home to the JCC Health & Fitness Center. Everyone, including the general public, is welcome at the Springfield JCC.
If you have not seen our facilities, we invite you to take a tour. Stop by or call (413) 739-4715.