Native American Connections
Office Manager
Native American Connections, Phoenix, Arizona, United States, 85003
POSITION SUMMARY:
This position is responsible for providing the best customer service to our clients and creating a positive first impression. Provides clerical and administrative support for NAC's residential facility.
RESPONSIBILITIES:Welcomes clients and provides initial greetings and paperwork.Greets and refers the public to appropriate individuals, agencies, etc.Informs and assists the public with NAC programs, procedures, etc.Receive and accurately distribute calls, faxes, mail, and messages.Creating initial client files in HMS.Set client appointments and ensure that appointments are accurately logged into the HMS system daily.Assists with the flow and processing of client referrals and client eligibility.Maintain appearance of reception area and lobby.Assists with ordering, receipt, distribution, and monitoring of supplies.Other duties as assigned.EDUCATIONAL REQUIREMENT:
HS/GED, is required.At least 1 year of customer service and office experience, in a behavioral health environment, is preferred.Fingerprint Certificates within 90 days of hire.First Aid and CPR certified within the first 30 days of employment and maintained throughout employment.WORK EXPERIENCE/SKILLS REQUIREMENT:
Excellent customer service skills - courteous and helpful at all timesOutstanding telephone etiquetteMust be prepared to handle highly sensitive and confidential information-HIPPA ComplianceAbility to maintain composure in a busy, demanding work environment.Excellent communication skills - written and oralMust be able to work well with others in a team approach.Experience in working with the Native American population is preferred.Must understand the recovery process of the chemically dependent individual.MS Office proficiencyBilingual- Spanish preferred but not necessary
This position is responsible for providing the best customer service to our clients and creating a positive first impression. Provides clerical and administrative support for NAC's residential facility.
RESPONSIBILITIES:Welcomes clients and provides initial greetings and paperwork.Greets and refers the public to appropriate individuals, agencies, etc.Informs and assists the public with NAC programs, procedures, etc.Receive and accurately distribute calls, faxes, mail, and messages.Creating initial client files in HMS.Set client appointments and ensure that appointments are accurately logged into the HMS system daily.Assists with the flow and processing of client referrals and client eligibility.Maintain appearance of reception area and lobby.Assists with ordering, receipt, distribution, and monitoring of supplies.Other duties as assigned.EDUCATIONAL REQUIREMENT:
HS/GED, is required.At least 1 year of customer service and office experience, in a behavioral health environment, is preferred.Fingerprint Certificates within 90 days of hire.First Aid and CPR certified within the first 30 days of employment and maintained throughout employment.WORK EXPERIENCE/SKILLS REQUIREMENT:
Excellent customer service skills - courteous and helpful at all timesOutstanding telephone etiquetteMust be prepared to handle highly sensitive and confidential information-HIPPA ComplianceAbility to maintain composure in a busy, demanding work environment.Excellent communication skills - written and oralMust be able to work well with others in a team approach.Experience in working with the Native American population is preferred.Must understand the recovery process of the chemically dependent individual.MS Office proficiencyBilingual- Spanish preferred but not necessary