Tesla
Product Engineer, Charging
Tesla, Stanford, California, United States, 94305
Tesla is committed to having industry-leading uptime in our deployed fleet of EV charging products. We are using data collected from our connected systems to find problems before the customer does. The Tesla Energy Products team is looking to hire a Product Engineer to effectively utilize fleet data and engineering fundamentals to monitor product performance, and root cause design, process, or firmware failures in our fleet of EV charging hardware. The person in this role would play a central role in ensuring we have the highest quality products for our customers.This person will work with a cross-functional team of Engineers to define and track product KPIs, troubleshoot and diagnose device issues, deploy necessary corrective actions ranging from firmware changes, hardware design changes, manufacturing process or installation process changes, etc. to prevent issues from re-occurring.
Responsibilities
Develop and run data queries on fleet logs to help root cause analysis effortsWork with the Engineering and Manufacturing teams to drive design and manufacturing changes to improve product quality in both existing and future productsDefine data signatures that uniquely identify the failure and lead integration of this knowledge into algorithms to automatically identify similar other failures in the fieldProvide support on escalated customer cases in order to minimize system downtime, through day-to-day coverage of internationally distributed service casesPerform root cause analysis and troubleshooting support on hardware failures, firmware bugs, and system integration between Tesla productsPerform validation and sign-off for new products and features to ensure functionality and superior customer experienceRequirements
Degree in an Engineering discipline (Electrical, Mechanical, Computer Science, etc.) or equivalent experienceStrong engineering fundamentals and intuition, applied to firmware/software-enabled mechatronic systemsPrevious technical work experience with electric vehicle charging hardware and protocols / standardsPrevious technical work experience debugging complex electrical systemsStrong data analysis skills, with experience using PythonExcellent oral, written communication and collaborative skillsAn ability to prioritize and execute many tasks in parallelAn excellent attention to detail and an ability to produce clear and concise written documents and diagramsWork travel is expected to beCompensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation
$108,000 - $186,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Responsibilities
Develop and run data queries on fleet logs to help root cause analysis effortsWork with the Engineering and Manufacturing teams to drive design and manufacturing changes to improve product quality in both existing and future productsDefine data signatures that uniquely identify the failure and lead integration of this knowledge into algorithms to automatically identify similar other failures in the fieldProvide support on escalated customer cases in order to minimize system downtime, through day-to-day coverage of internationally distributed service casesPerform root cause analysis and troubleshooting support on hardware failures, firmware bugs, and system integration between Tesla productsPerform validation and sign-off for new products and features to ensure functionality and superior customer experienceRequirements
Degree in an Engineering discipline (Electrical, Mechanical, Computer Science, etc.) or equivalent experienceStrong engineering fundamentals and intuition, applied to firmware/software-enabled mechatronic systemsPrevious technical work experience with electric vehicle charging hardware and protocols / standardsPrevious technical work experience debugging complex electrical systemsStrong data analysis skills, with experience using PythonExcellent oral, written communication and collaborative skillsAn ability to prioritize and execute many tasks in parallelAn excellent attention to detail and an ability to produce clear and concise written documents and diagramsWork travel is expected to beCompensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation
$108,000 - $186,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.