Dispatch Administrator Ii

We are in need of an Assistant Manager to support the daily operations of the Project Coordinating Department. This position takes part in a leadership role and helps us to be a direct resource for anyone in the company with questions. This position helps with field sampling questions, laboratory analysis questions, and providing pricing, administrative, and/or billing questions. In addition, the position manages and oversees the day-to-day operations. Benefits: • Medical • Dental, Vision • Paid Vacation/Sick Time • 401k Responsibilities: • Answering phone calls • Calling clients and technicians • Scheduling field jobs with technicians, clients, and homeowners • Provide excellent customer service and maintain client relations • Data entry • Preparing and gaining work authorizations • Assist in acquiring billing information for clients and insurance companies • Taking lead in the Manager role when the manager is not present Qualifications: • Customer service experience required • Ability to communicate with a range of personalities and emotions • Proficient in Microsoft Word, Excel, PowerPoint • Become proficient in company databases, project management systems, and third-party software applications in use by the company • Excellent verbal and communication skills, personable and client-service-oriented • Strong multi-tasking skills • Capable of training, reviewing, and critiquing deliverables • Ability to direct and manage a fast-paced office • Ability to learn, understand, and explain the technical/science side of the industry and assess • Capable of directing various departments and prioritizing • Detail-oriented, accurate reporting, and fast typing skills • Minimum of 2 years experience working within an associated industry or role-type • Certifications in Asbestos, Lead, and Industrial Hygiene are a plus (CAC, LI-RA, CMI) • Laboratory experience is a plus • Great communication • Must live within daily driving distance of the office Compensation: $49,000 - $56,000

• Answering phone calls • Calling clients and technicians • Scheduling field jobs with technicians, clients, and homeowners • Provide excellent customer service and maintain client relations • Data entry • Preparing and gaining work authorizations • Assist in acquiring billing information for clients and insurance companies • Taking lead in the Manager role when the manager is not present