Confluence Health
Clinic Patient Access Specialist I
Confluence Health, Wenatchee, Washington, us, 98807
Salary Range:$16.28 - $26.12Overview:Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.Employees of Confluence Health receive a wide range of benefits in addition to compensation:Medical, Dental & Vision InsuranceFlexible Spending Accounts & Health Saving AccountsCH Wellness ProgramPaid Time OffGenerous Retirement PlansLife InsuranceLong-Term DisabilityGym Membership DiscountTuition ReimbursementEmployee Assistance ProgramAdoption AssistanceShift DifferentialFor more information on our Benefits & Perks, click
here!Summary:This position represents Confluence Health during initial telephone, MyChart, and other means of contact by providing patients with appointments, medication refills, information assistance accessing operation support services, and clinical resources. This position provides a high level of customer service in a manner consistent with Confluence Health's vision, mission, goals, and service standards.Position Reports To:
Clinic Patient Access & SWBD SupervisorEssential Functions:Answers inbound calls on the 1st ring in a professional and polite manner and routes calls appropriately.Schedules and cancels appointments based on need, patient request, and in accordance with system and clinic guidelines, communicating appointment details and any required preparation.Schedule appointments correctly - review appointment date, time, location, insurance, and provider name with the caller. Update patient demographics in Epic if necessary.Act as a liaison for the patients and the patients care team.Assists patients with medication refills, including identifying if a patient is due for a new prescription.Learn and put into practice de-escalation techniques.Relay clerical and clinical patient-related messages from patients, family members, and other healthcare professionals.Ability to identify emergent and crisis caller situations and coordinate with provider staff.Assist all patients through the Confluence Health system by acting as a patient advocate.May be cross-trained to handle Switchboard staff duties and shifts.Other duties as assigned.Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.Qualifications:Required:High School diploma or equivalent (GED).Experience working in a healthcare, call center, or customer service field.Ability to work in a fast-paced and constantly changing environment with developed customer service principles and practices.Excellent data entry, numeric, typing, and computer navigational skills.Desired:Experience working with computerized systems.Knowledge of Medical Terminology.Physical/Sensory Demands:O = Occasional, F = Frequent, C = ContinuousWalking - OSitting/Standing - CReaching: Shoulder Height - OReaching: Above shoulder height - OReaching: Below shoulder height - OClimbing - OPulling/Pushing: 25 pounds or less - OLifting: 25 pounds or less - OCarrying: 25 pounds or less - ORepetitive Movement - CWorking Conditions:In an office with co-workers where you are seated in a cubicle and your interactions with patients are via telephone, MyChart, and other means of acceptable contact.Job Classification:FLSA:
Non-exemptHourly/Salary:
HourlyPhysical Exposures For This Position:Unprotected Heights – NoHeat – NoCold – NoMechanical Hazards – NoHazardous Substances – NoBlood Borne Pathogens Exposure Potential – NoLighting – NoNoise – YesIonizing/Non-Ionizing Radiation – NoInfectious Diseases – No
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here!Summary:This position represents Confluence Health during initial telephone, MyChart, and other means of contact by providing patients with appointments, medication refills, information assistance accessing operation support services, and clinical resources. This position provides a high level of customer service in a manner consistent with Confluence Health's vision, mission, goals, and service standards.Position Reports To:
Clinic Patient Access & SWBD SupervisorEssential Functions:Answers inbound calls on the 1st ring in a professional and polite manner and routes calls appropriately.Schedules and cancels appointments based on need, patient request, and in accordance with system and clinic guidelines, communicating appointment details and any required preparation.Schedule appointments correctly - review appointment date, time, location, insurance, and provider name with the caller. Update patient demographics in Epic if necessary.Act as a liaison for the patients and the patients care team.Assists patients with medication refills, including identifying if a patient is due for a new prescription.Learn and put into practice de-escalation techniques.Relay clerical and clinical patient-related messages from patients, family members, and other healthcare professionals.Ability to identify emergent and crisis caller situations and coordinate with provider staff.Assist all patients through the Confluence Health system by acting as a patient advocate.May be cross-trained to handle Switchboard staff duties and shifts.Other duties as assigned.Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.Qualifications:Required:High School diploma or equivalent (GED).Experience working in a healthcare, call center, or customer service field.Ability to work in a fast-paced and constantly changing environment with developed customer service principles and practices.Excellent data entry, numeric, typing, and computer navigational skills.Desired:Experience working with computerized systems.Knowledge of Medical Terminology.Physical/Sensory Demands:O = Occasional, F = Frequent, C = ContinuousWalking - OSitting/Standing - CReaching: Shoulder Height - OReaching: Above shoulder height - OReaching: Below shoulder height - OClimbing - OPulling/Pushing: 25 pounds or less - OLifting: 25 pounds or less - OCarrying: 25 pounds or less - ORepetitive Movement - CWorking Conditions:In an office with co-workers where you are seated in a cubicle and your interactions with patients are via telephone, MyChart, and other means of acceptable contact.Job Classification:FLSA:
Non-exemptHourly/Salary:
HourlyPhysical Exposures For This Position:Unprotected Heights – NoHeat – NoCold – NoMechanical Hazards – NoHazardous Substances – NoBlood Borne Pathogens Exposure Potential – NoLighting – NoNoise – YesIonizing/Non-Ionizing Radiation – NoInfectious Diseases – No
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