MACOM
IT Support Administrator
MACOM, Nashua, New Hampshire, us, 03062
MACOM designs and manufactures semiconductor products for DataCenter, Telecommunication, and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers and sales offices throughout North America, Europe, and Asia. MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard.MACOM has more than 65 years of application expertise with multiple design centers, Si, GaAs, and InP fabrication, manufacturing, assembly, and test, and operational facilities throughout North America, Europe, and Asia. In addition, MACOM offers foundry services that represent a key core competency within our business.MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives, and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio.IT Support Administrator
Roles and Responsibilities:Troubleshoot and resolve user desktop issues (hardware/software/access/security/business applications)Escalate issues to Tier 3 as neededBuild, maintain, and deploy end-user system images on devicesManage all work in the service desk ticketing systemProvide remote support for US & International officesPerform all work according to the defined process while keeping pace with fast business growthAssist in developing and documenting improvements to current processesConduct one-on-one and small group training to end users on supported technologiesAssist in the ordering, receiving, storage, deployment, and retirement of PC assetsWork with third-party vendors to augment the functions of Internal ITTravel periodically to company locationsQualifications:Great interpersonal & customer service skills, and a good team player2+ years of related IT Support experienceOne or more PC Imaging tools such as Ghost, Acronis, SCCM, LANDesk, KACE, etc.Good analytical problem-solving skills to isolate and resolve problemsExperience working from a help desk management systemAble to lift and palletize heavy equipment (PCs, monitors, and printers)Strong verbal and written communication skillsAbility to work independently and in teams reaching high levels of productivityComfortable switching quickly between tasksDemonstrates strong work ethicAbility to adjust to unforeseen challenges and think independently to continue toward goal resolutionDue to ITAR regulations, candidate must be a U.S. Citizen or Permanent ResidentOther Special Skills:Office 365 experienceEEO:MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, military service, marital status, or any other category protected under applicable law.Reasonable Accommodation:MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process please call +1-978-656-2500 or email HR_Ops@MACOM.com. Provide your name, phone number, and the position title and location in which you are interested, and nature of accommodation needed, and we will get back to you. We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.
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Roles and Responsibilities:Troubleshoot and resolve user desktop issues (hardware/software/access/security/business applications)Escalate issues to Tier 3 as neededBuild, maintain, and deploy end-user system images on devicesManage all work in the service desk ticketing systemProvide remote support for US & International officesPerform all work according to the defined process while keeping pace with fast business growthAssist in developing and documenting improvements to current processesConduct one-on-one and small group training to end users on supported technologiesAssist in the ordering, receiving, storage, deployment, and retirement of PC assetsWork with third-party vendors to augment the functions of Internal ITTravel periodically to company locationsQualifications:Great interpersonal & customer service skills, and a good team player2+ years of related IT Support experienceOne or more PC Imaging tools such as Ghost, Acronis, SCCM, LANDesk, KACE, etc.Good analytical problem-solving skills to isolate and resolve problemsExperience working from a help desk management systemAble to lift and palletize heavy equipment (PCs, monitors, and printers)Strong verbal and written communication skillsAbility to work independently and in teams reaching high levels of productivityComfortable switching quickly between tasksDemonstrates strong work ethicAbility to adjust to unforeseen challenges and think independently to continue toward goal resolutionDue to ITAR regulations, candidate must be a U.S. Citizen or Permanent ResidentOther Special Skills:Office 365 experienceEEO:MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, military service, marital status, or any other category protected under applicable law.Reasonable Accommodation:MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process please call +1-978-656-2500 or email HR_Ops@MACOM.com. Provide your name, phone number, and the position title and location in which you are interested, and nature of accommodation needed, and we will get back to you. We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.
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