Sev1Tech
NOSC Tier 2 Technical Team Lead
Sev1Tech, Chandler, Arizona, United States, 85249
Overview/ Job Responsibilities:
Sev1Tech is looking for a Tier 2 Technical Team Lead to provide daily management and oversight to a team of technicians providing support for a 24x7x365 Network Operations Security Center (NOSC) on a large government program.Responsible for providing technical guidance, knowledgeable consulting, and leadership to staff for taking remedial actions to correct network outages, latencies, and issues pertaining to network performance, the NOSC Tier 2 Technical Team Lead will accomplish the following action items though not limited to:Oversee 24x7x365 Tier 2 operations, including the supervision, motivation, and development of a team of techniciansEnsure effective analysis, technical expertise, and troubleshooting beyond those available at Tier 1 level as required for incident response, resolution, and recovery related to network management, cloud, and cybersecurity issuesProvide continuous tracking and reporting of network component failures and escalations through resolution and restoration of serviceMeasure vendor responses to Tier 2 issues against established SLAs/SOOsMaintain communication between and among stakeholders, developing situational awareness reports to the Government Watch Officer, and further to Tier 3 or other escalation structures as neededManage staff schedules to ensure coverage for ongoing operations and surge events while meeting all contractual Service Level Agreements (SLAs)Provide guidance to staff in capturing, documenting, and taking appropriate action on each incidentProvide information and status updates to team leadership on priority incidentsDevelop and maintain staff training planAdjust staff schedules as needed to ensure optimal coverage and minimize response timeIdentify performance improvement opportunities and implement improvement actions in coordination with and as approved by the leadership teamEscalate issues that will have a negative impact to operations as neededMaintain, continuously assess, and recommend improvements to Tier 2 SOPsServe as a primary interface with Component NOCs/SOCs, Service providers, and vendorsMinimum Qualifications:
Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education required; additional professional IT experience can be considered in lieu of a degreeCCNA certificationFive (5 plus) years routing/switching experience in an engineering support capacity in LAN/WAN networksTen (10 plus) years of experience in government IT contractingPrevious experience managing teams in a 24x7x365 shift environmentKnowledge of network protocols such as OSPF, BGP, and EIGRPExperience with Cisco command line interface and configurationExperience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), WAN Accelerators, and associated technologiesWorking knowledge of ServiceNow in creating, updating, and closing ticketsAbility to obtain a Public Trust clearanceDesired Qualifications:
Top Secret clearancePrevious experience with DHSExperience in implementation of ITIL service delivery best practicesITIL certificationAbout Sev1Tech LLC:
Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at:
https://www.sev1tech.com/careers/current-openings/#/For any additional questions or to submit any referrals, please contact: eileen.mckenzie@sev1tech.comSev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Sev1Tech is looking for a Tier 2 Technical Team Lead to provide daily management and oversight to a team of technicians providing support for a 24x7x365 Network Operations Security Center (NOSC) on a large government program.Responsible for providing technical guidance, knowledgeable consulting, and leadership to staff for taking remedial actions to correct network outages, latencies, and issues pertaining to network performance, the NOSC Tier 2 Technical Team Lead will accomplish the following action items though not limited to:Oversee 24x7x365 Tier 2 operations, including the supervision, motivation, and development of a team of techniciansEnsure effective analysis, technical expertise, and troubleshooting beyond those available at Tier 1 level as required for incident response, resolution, and recovery related to network management, cloud, and cybersecurity issuesProvide continuous tracking and reporting of network component failures and escalations through resolution and restoration of serviceMeasure vendor responses to Tier 2 issues against established SLAs/SOOsMaintain communication between and among stakeholders, developing situational awareness reports to the Government Watch Officer, and further to Tier 3 or other escalation structures as neededManage staff schedules to ensure coverage for ongoing operations and surge events while meeting all contractual Service Level Agreements (SLAs)Provide guidance to staff in capturing, documenting, and taking appropriate action on each incidentProvide information and status updates to team leadership on priority incidentsDevelop and maintain staff training planAdjust staff schedules as needed to ensure optimal coverage and minimize response timeIdentify performance improvement opportunities and implement improvement actions in coordination with and as approved by the leadership teamEscalate issues that will have a negative impact to operations as neededMaintain, continuously assess, and recommend improvements to Tier 2 SOPsServe as a primary interface with Component NOCs/SOCs, Service providers, and vendorsMinimum Qualifications:
Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education required; additional professional IT experience can be considered in lieu of a degreeCCNA certificationFive (5 plus) years routing/switching experience in an engineering support capacity in LAN/WAN networksTen (10 plus) years of experience in government IT contractingPrevious experience managing teams in a 24x7x365 shift environmentKnowledge of network protocols such as OSPF, BGP, and EIGRPExperience with Cisco command line interface and configurationExperience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), WAN Accelerators, and associated technologiesWorking knowledge of ServiceNow in creating, updating, and closing ticketsAbility to obtain a Public Trust clearanceDesired Qualifications:
Top Secret clearancePrevious experience with DHSExperience in implementation of ITIL service delivery best practicesITIL certificationAbout Sev1Tech LLC:
Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression. Please apply directly through the website at:
https://www.sev1tech.com/careers/current-openings/#/For any additional questions or to submit any referrals, please contact: eileen.mckenzie@sev1tech.comSev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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