Integral
Senior IT Service Desk Engineer – TS/SCI
Integral, Vienna, Virginia, United States, 22184
Senior IT Service Desk Engineer
Location: Vienna, VA
Clearance: Active TS/SCI
Integral Federal is actively looking to hire a Senior IT Service Desk Engineer – TS/SCI to support a government client located in Vienna, VA. The overall scope of this work will be to provide hands-on technically capable computer and system expertise including troubleshooting of incidents within the SCIF and for the overall agency.
Due to the secure nature of this government agency, all candidates must be U.S. citizens and hold an active Department of Defense TOP SECRET clearance with SCI Eligibility.
Responsibilities:Responsibilities include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end-user issues.
This successful candidate will be responsible for the following:
Apply advanced understanding of desktop hardware, including deployment procedures, peripheral management and software installation methods.
Identify and resolve complex technical issues related to desktop / remote hardware and software issues.
Troubleshoot and provide support to a COTS heavy software environment with emphasis on non-standard configuration issues.
Research and collaborate in resolving issues associated with proprietary applications spanning interface with an infrastructure team.
Follow a standard template / SOP for Active Directory / Exchange artifact life cycles.
Experience working with Issue Tracking software (e.g. HEAT, Remedy, etc.)
Apply strong knowledge of software deployment through SCCM tools.
Exhibit a strong Client and Team based attitude in all circumstances inclusive of closed loop communications with end users for issue resolution.
Be able to meet and maintain Service Level Agreements (SLA) for the Service Desk environment.
Requires project management skills to independently organize work, track progress and execute tasks in an Agile manner. Team member shall be flexible in working across IT disciplines and closely coordinate with the IT Service Desk Project Manager to meet end-user requirements and troubleshooting problems when resourcing requires such assistance.
This team will provide overall agency support, and provide support for building out the IT infrastructure for the new SCIF.
After the SCIF equipment is completed, common tasks may include:
Provide desktop support for users on PCs
Provide Executive Staff Support
Provide Video (zoom, WebEx, teams) and On-site Conferencing Support
Assist end users with remote access (Citrix)
Configure and install new equipment as necessary
Maintain vendor relationships in hardware, software and telecom areas
Assist with research for new acquisitions
Assist with development of knowledge articles and standard operating procedures
Collaborate with other IT team members on large projects
Image and Configure new PCs
Process and track warranty repairs
Troubleshoot printers, copiers, and scanning systems
Troubleshoot and setup video conferencing equipment
Assist with user desk phone (Avaya) configuration and maintenance
Assist with user mobile phone (iOS, Intune) configuration and maintenance
Qualifications:Required:
5+ years of relevant work experience and Bachelor’s degree or certification in IT related field
Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone
Windows OS Support Experience
Apple iOS Support Experience
PowerShell Experience
Knowledgeable in Microsoft Office 365, Microsoft Intune, Active Directory, Exchange
Printer Administration Experience
Strong customer service orientation, A positive attitude in interactions with employees is required
Excellent interpersonal and communications skills
Attention to detail in setting up equipment including cable management
General IT Support Experience
Organizational skills in managing multiple projects/tasks
High levels of maturity and professionalism; giving, receiving and responding to feedback effectively
Preferred:
Relevant certifications such as Azure, Security +
Company Overview:Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in Tysons Corner, VA and serves clients throughout the country.
Benefits:We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Medical, Dental & Vision Insurance
Flexible Spending Accounts
Short-Term and Long-Term Disability Insurance
Life Insurance
Paid Time Off & Holidays
Earned Bonuses & Awards
Professional Training Reimbursement
Paid Parking
Employee Assistance Program
Integral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.
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Location: Vienna, VA
Clearance: Active TS/SCI
Integral Federal is actively looking to hire a Senior IT Service Desk Engineer – TS/SCI to support a government client located in Vienna, VA. The overall scope of this work will be to provide hands-on technically capable computer and system expertise including troubleshooting of incidents within the SCIF and for the overall agency.
Due to the secure nature of this government agency, all candidates must be U.S. citizens and hold an active Department of Defense TOP SECRET clearance with SCI Eligibility.
Responsibilities:Responsibilities include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end-user issues.
This successful candidate will be responsible for the following:
Apply advanced understanding of desktop hardware, including deployment procedures, peripheral management and software installation methods.
Identify and resolve complex technical issues related to desktop / remote hardware and software issues.
Troubleshoot and provide support to a COTS heavy software environment with emphasis on non-standard configuration issues.
Research and collaborate in resolving issues associated with proprietary applications spanning interface with an infrastructure team.
Follow a standard template / SOP for Active Directory / Exchange artifact life cycles.
Experience working with Issue Tracking software (e.g. HEAT, Remedy, etc.)
Apply strong knowledge of software deployment through SCCM tools.
Exhibit a strong Client and Team based attitude in all circumstances inclusive of closed loop communications with end users for issue resolution.
Be able to meet and maintain Service Level Agreements (SLA) for the Service Desk environment.
Requires project management skills to independently organize work, track progress and execute tasks in an Agile manner. Team member shall be flexible in working across IT disciplines and closely coordinate with the IT Service Desk Project Manager to meet end-user requirements and troubleshooting problems when resourcing requires such assistance.
This team will provide overall agency support, and provide support for building out the IT infrastructure for the new SCIF.
After the SCIF equipment is completed, common tasks may include:
Provide desktop support for users on PCs
Provide Executive Staff Support
Provide Video (zoom, WebEx, teams) and On-site Conferencing Support
Assist end users with remote access (Citrix)
Configure and install new equipment as necessary
Maintain vendor relationships in hardware, software and telecom areas
Assist with research for new acquisitions
Assist with development of knowledge articles and standard operating procedures
Collaborate with other IT team members on large projects
Image and Configure new PCs
Process and track warranty repairs
Troubleshoot printers, copiers, and scanning systems
Troubleshoot and setup video conferencing equipment
Assist with user desk phone (Avaya) configuration and maintenance
Assist with user mobile phone (iOS, Intune) configuration and maintenance
Qualifications:Required:
5+ years of relevant work experience and Bachelor’s degree or certification in IT related field
Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone
Windows OS Support Experience
Apple iOS Support Experience
PowerShell Experience
Knowledgeable in Microsoft Office 365, Microsoft Intune, Active Directory, Exchange
Printer Administration Experience
Strong customer service orientation, A positive attitude in interactions with employees is required
Excellent interpersonal and communications skills
Attention to detail in setting up equipment including cable management
General IT Support Experience
Organizational skills in managing multiple projects/tasks
High levels of maturity and professionalism; giving, receiving and responding to feedback effectively
Preferred:
Relevant certifications such as Azure, Security +
Company Overview:Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in Tysons Corner, VA and serves clients throughout the country.
Benefits:We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Medical, Dental & Vision Insurance
Flexible Spending Accounts
Short-Term and Long-Term Disability Insurance
Life Insurance
Paid Time Off & Holidays
Earned Bonuses & Awards
Professional Training Reimbursement
Paid Parking
Employee Assistance Program
Integral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.
#J-18808-Ljbffr