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Drexel University

Desktop Support Technician II

Drexel University, Phila, Pennsylvania, United States,


Located in the heart of Philadelphia, Drexel University is a world‐class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.Committed to becoming the nation’s most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long‐term, multigenerational, and fundamental to the University’s mission, heritage, and future.At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti‐racism approach to our strategic plan, organizational systems, policies and structures.Drexel offers its highly engaged faculty and professional staff a comprehensive and world‐class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award‐winning

A Healthier U

wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non‐certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings.Job no:

504057Work type:

Full-TimeLocation:

Salus Campus - Elkins ParkCategories:

Drexel UniversityJob SummaryThe Desktop Support Technician II provides desktop support and assists with Help Desk operations, while also performing low-level Active Directory (AD) tasks such as account creation and OU management.Working Conditions:Work in office, classroom, lab, and clinical environments at all University facilities. Ability to work as needed with evening and weekend hours during the University’s operating hours.Essential Functions:Assist in desktop support and operation of the Help Desk, including ticket assignment, follow-up with end users, and ticket resolution.Perform remote troubleshooting through diagnostic techniques and pertinent questions to resolve user issues efficiently.Install, maintain, and repair all computer hardware, peripherals, and software.Provide support for users of university-supplied computers, learning technologies, and conference room setups.Assist with AD administration including creating, disabling, and managing user accounts and Organizational Units (OUs).Maintain and update AD objects such as user profiles and security groups.Collaborate with senior IT staff to support directory services and ensure accuracy in user management.Provide onsite and remote support for the university’s networked and local systems, including software installation and troubleshooting.Assist in maintaining DNS, DHCP, and endpoint protection software.Evaluate new desktop hardware and software for potential deployment.Required Qualifications:Minimum of Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent experience).Strong understanding of desktop hardware, operating systems (Windows, macOS), and troubleshooting techniques.Experience with Active Directory, including creating and managing accounts, OUs, and security groups.Basic knowledge of networking (DNS, DHCP, TCP/IP) and endpoint protection systems.Preferred Qualifications:CompTIA A+ or similar certification preferred.Physical Requirements:Typically standing, walking.Additional Information:This position is classified as an exempt grade

I . Compensation for this grade ranges from $41,120.00 to $61,680.00 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.Please make sure you upload your CV/resume and cover letter when submitting your application. A review of applicants will begin once a suitable candidate pool is identified.Advertised:

Oct 28 2024 Eastern Daylight TimeApplications close:

Dec 28 2024 Eastern Standard TimeDrexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic.Background investigations are required for all new hires as a condition of employment, after the job offer is made.Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the

Drexel University Security & Fire Safety Annual Report

for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus.

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