Northwest CT Public Safety Communication Center
Public Safety (911) Dispatcher
Northwest CT Public Safety Communication Center, Waterbury, Connecticut, us, 06720
**Join Our Lifesaving Team as a 911 Dispatcher!**
Are you a calm and composed individual who thrives in high-pressure situations? Do you possess exceptional communication skills and a passion for helping others in times of need? If so, we have an incredible opportunity for you to become a part of our lifesaving team as a 911 Dispatcher!
Northwest Public Safety is a dynamic and cutting-edge 9-1-1 emergency response center committed to providing immediate assistance to those in need. Our team of dedicated professionals works tirelessly around the clock, ensuring the safety and well-being of our community. As a 911 Dispatcher, you will be at the forefront of emergency response, coordinating vital information and dispatching the appropriate resources to those in need.
About what we do:
Since 1975, Northwest has built upon our core values of professionalism, teamwork, integrity, reliability, respect, and accountability to provide 9-1-1 communications and Dispatch services to multiple municipalities throughout CT. We are the Primary 9-1-1 answering point for nine (9) cities/towns, and we currently provide Public Safety Dispatch services to thirteen (13) EMS Agencies, eleven (11) Fire Departments, one (1) Regional ALS Fly Car System, and two (2) Law Enforcement Agencies. We also coordinate Ambulance-to-Hospital communications (CMED) to twenty-eight (28) cities and towns and six (6) area Hospitals.
About the position of Public Safety Dispatcher:
As a member of our team, you will be tasked to:Assess and prioritize calls based on the level of urgency and dispatch appropriate emergency personnelUtilize advanced technology and computer systems to track resources, monitor situations, and relay information to emergency respondersCollaborate closely with police, fire, and medical personnel to coordinate swift and effective responsesDocument and maintain detailed and accurate records of all calls, ensuring essential information is properly recordedMaintain and project a professional attitude by remaining calm, courteous, and respectful with members of the public and partner agenciesJob Requirements:
Prior or current
Public Safety
experience (defined here as paid or volunteer service with a Fire Department, EMS, or Law Enforcement agency) OR previous Public Safety Dispatch/Call Taking experience
Applicants without prior field or dispatch experience in Fire, EMS, or Law Enforcement should apply as a Public Safety Call Taker
Proficient computer skills with the ability to quickly learn and navigate dispatching software, including typing at a minimum net speed of 35 words per minuteExceptional communication skills, both verbal and written, with the ability to convey information clearly and effectivelyStrong decision-making and problem-solving skills, with the ability to think and react to dynamic situationsAvailability to work in varying shifts, including nights, weekends, and holidaysHighly dependable in consistently reporting for work on-time and as scheduled; available for mandatory overtime when requiredHigh School Diploma or equivalentEligibility to work in the United StatesPerks and Benefits:
Competitive salary package with opportunities for growth and advancementComprehensive training program to equip you with the skills and knowledge necessary to excel in your roleRewarding work environment where you can truly make a difference and help those in needState-of-the-art facilities and technology to support your successHealth, dental, and visionLong-term and short-term disability401k with company match
How to apply:
Once we have received your application, your resume, skills, and experience will be evaluated by a member of our hiring team. You will then be contacted to schedule an in-person multi-phase Skills Assessment test. Successfully completing this test will qualify you for an in-person interview and further assessment of qualifications for the position.
This is a full-time, non-exempt 40-hour per week job position, working a variety of shift hours including combinations of 8, 10, and 12-hour shifts. A Collective Bargaining Agreement is in place with IAFF Local 5146. Pay commensurate with prior Public Safety experience taken into consideration and as defined in Pay Steps of the collective bargaining agreement.
A comprehensive background check including pre-employment physical, drug testing, and criminal history will be conducted on potential employee candidates.
Are you a calm and composed individual who thrives in high-pressure situations? Do you possess exceptional communication skills and a passion for helping others in times of need? If so, we have an incredible opportunity for you to become a part of our lifesaving team as a 911 Dispatcher!
Northwest Public Safety is a dynamic and cutting-edge 9-1-1 emergency response center committed to providing immediate assistance to those in need. Our team of dedicated professionals works tirelessly around the clock, ensuring the safety and well-being of our community. As a 911 Dispatcher, you will be at the forefront of emergency response, coordinating vital information and dispatching the appropriate resources to those in need.
About what we do:
Since 1975, Northwest has built upon our core values of professionalism, teamwork, integrity, reliability, respect, and accountability to provide 9-1-1 communications and Dispatch services to multiple municipalities throughout CT. We are the Primary 9-1-1 answering point for nine (9) cities/towns, and we currently provide Public Safety Dispatch services to thirteen (13) EMS Agencies, eleven (11) Fire Departments, one (1) Regional ALS Fly Car System, and two (2) Law Enforcement Agencies. We also coordinate Ambulance-to-Hospital communications (CMED) to twenty-eight (28) cities and towns and six (6) area Hospitals.
About the position of Public Safety Dispatcher:
As a member of our team, you will be tasked to:Assess and prioritize calls based on the level of urgency and dispatch appropriate emergency personnelUtilize advanced technology and computer systems to track resources, monitor situations, and relay information to emergency respondersCollaborate closely with police, fire, and medical personnel to coordinate swift and effective responsesDocument and maintain detailed and accurate records of all calls, ensuring essential information is properly recordedMaintain and project a professional attitude by remaining calm, courteous, and respectful with members of the public and partner agenciesJob Requirements:
Prior or current
Public Safety
experience (defined here as paid or volunteer service with a Fire Department, EMS, or Law Enforcement agency) OR previous Public Safety Dispatch/Call Taking experience
Applicants without prior field or dispatch experience in Fire, EMS, or Law Enforcement should apply as a Public Safety Call Taker
Proficient computer skills with the ability to quickly learn and navigate dispatching software, including typing at a minimum net speed of 35 words per minuteExceptional communication skills, both verbal and written, with the ability to convey information clearly and effectivelyStrong decision-making and problem-solving skills, with the ability to think and react to dynamic situationsAvailability to work in varying shifts, including nights, weekends, and holidaysHighly dependable in consistently reporting for work on-time and as scheduled; available for mandatory overtime when requiredHigh School Diploma or equivalentEligibility to work in the United StatesPerks and Benefits:
Competitive salary package with opportunities for growth and advancementComprehensive training program to equip you with the skills and knowledge necessary to excel in your roleRewarding work environment where you can truly make a difference and help those in needState-of-the-art facilities and technology to support your successHealth, dental, and visionLong-term and short-term disability401k with company match
How to apply:
Once we have received your application, your resume, skills, and experience will be evaluated by a member of our hiring team. You will then be contacted to schedule an in-person multi-phase Skills Assessment test. Successfully completing this test will qualify you for an in-person interview and further assessment of qualifications for the position.
This is a full-time, non-exempt 40-hour per week job position, working a variety of shift hours including combinations of 8, 10, and 12-hour shifts. A Collective Bargaining Agreement is in place with IAFF Local 5146. Pay commensurate with prior Public Safety experience taken into consideration and as defined in Pay Steps of the collective bargaining agreement.
A comprehensive background check including pre-employment physical, drug testing, and criminal history will be conducted on potential employee candidates.