Service Manager

Service ManagerClick Here to Apply OnlineJob Description Restaurant Associates Position Title: Service Manager Pay G14 Reports To:Salary: $75,000 - $80,000Other Forms of Compensation: Become part of Restaurant Associates, the industry's leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations Voted Glassdoor's Employee Choice Awards- Best Places to Work in 2021, This is R/A Job SummaryWorking as a Service Manager you are responsible for the effective execution of service. You will always ensure and implement the Standards of Excellence, as determined by the location, company and the client are met. This position will be in charge of managing and staffing the entire front of the house staff.Key Responsibilities: Hires, trains, and develops all FOH restaurant staff in fine dining service standardsMaintains schedules, payroll and other administrative support to maintain food and beverage cost controls including inventory and parsOrganizes and conducts pre-shift and departmental meetings dailyMaintains communication with all departments to ensure customer service needs are metCreates seating charts and station assignments daily, following up with support staff of daily expected businessMaintains all reservation systems and books to accommodate business demandsCreates side work assignments and ensures completion with wait staff Maintains the highest level of service to client/guest, ensuring their satisfactionMaintains cleanliness and presentation of dining room areaInvestigates and resolves all client/guest complaints in a timely, professional, diplomatic mannerPreferred Qualifications: Bachelor's Degree preferably in hospitality, or equal fine dining experienceSix to eight years of upscale fine dining with at least three year of management experienceCash handling and reconciliation of cash banks and POS systemsAbility to hire, develop, train, coach and counsel hourly associatesAbility to plan, market and execute special events/promotionsAbility to monitor and track budgets and expendituresExcellent written and verbal communication skillsExcellent knowledge of customer service techniques and current service standardsMust be able to remain poised and focused under pressureKnowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systemsConformity to the highest standards of personal integrity and ethical behaviorProfessional appearance and demeanor required Apply to Restaurant Associates todayRestaurant Associates is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Associates at Restaurant Associates are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Applications are accepted on an ongoing basis.Restaurant Associates maintains a drug-free workplace.Req ID:1347486Restaurant AssociatesMichael Abbey[[req_classification]]