Atlanta Women's Healthcare Specialists LLC
Medical Secretary
Atlanta Women's Healthcare Specialists LLC, Atlanta, Georgia, United States, 30383
AWHS Medical Secretary Job Description
Job Summary:
The Medical Secretary will perform secretarial and administrative duties as assigned by the practice administrator and/or front office lead using specific knowledge of medical terminology, administration, and practice procedures. Duties may include answering and transferring telephone calls, scheduling patient appointments, completing patient check-out procedures, billing patients, verifying patient insurance, and compiling and recording medical charts, reports, and correspondence. Cross-training and assisting with other positions in the front-office area may be required (ex: medical records, front desk, insurance verification, etc).
Reports to:
Front Office Team Lead and Practice Administrator.Essential Duties/Responsibilities:
Answers telephone calls, ascertains reasons for calls, and direct calls to appropriate staff members.Schedules and confirms patient diagnostic appointments, surgeries, and medical consultations.Provides information about establishment, such as location of departments or offices, employees within the organization, or services provided.Checks patients out after procedures and schedules follow-up visits as needed.Operates office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.Receives and routes messages and documents such as laboratory results to appropriate staff.Takes accurate phone messages and call patients back in a timely manner when needed.Verifies patient insurance as assigned and when requested by front office lead and/or practice administrator.Performs various clerical and administrative functions such as ordering and maintaining an inventory of supplies.Demonstrates exceptional customer service skills and communication skills when speaking with patients.Meets department production standards consistently as defined by management.As needed, performs bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.As needed, interviews patients to complete documents, case histories, and forms such as intake and insurance forms. Compiles and records medical charts, reports, and correspondence using a computer and various software programs. Transmits correspondence and medical records by mail, email, or fax.As needed, maintains medical records, technical library, and correspondence files.As needed, cross-trains and assists with other position in the front-office area.Any other duties as assigned by supervisor or management.Requirements
Required Knowledge/Skills/Abilities:
Knowledge of office policies and procedures to accurately answer questions from patients.Knowledge of administrative and clerical procedures and systems such as word processing, Microsoft Office, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Knowledge and correct usage of medical terminology.Ability to navigate and effectively use EMR. Knowledge and experience with Epic EMR system is preferred.Ability to maintain confidentiality and professionalism.Ability to effectively and clearly communicate in writing, over the telephone, and in person with physicians, office staff, and patients.Ability to work as part of a team and promote a positive work environment.Ability to listen and understand information and ideas and adjust actions accordingly.Skilled in establishing and maintaining effective working relationships with other employees, patients, and the public.Skilled in organization, attention to detail, and task prioritization.Skilled in ability to exercise independent judgement and ability to proactively look for ways to help people.Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Skilled in understanding patient needs to provide exceptional customer service.Education and Experience:
High school diploma or GED required; Associates degree or higher preferred.2-3 years of previous administrative and clerical medical office experience.Experience with patient scheduling, insurance verification, and assessing and transferring phone calls.Experience operating office equipment.Experience in customer service field.Physical Requirements:
Prolonged periods of sitting or standing at a desk and working on a computer in a stationary position. Must be able to remain in a stationary position for a prolonged period of time.Constantly operates a computer and other office machinery, such as a calculator, copy machine, computer printer.Must be able to lift up to 25 pounds at times and transport up to 25 pounds at a time short distances.
Equal Opportunity Employer: Atlanta Women's Healthcare Specialists is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.
Atlanta Women's Healthcare Specialists participates in E-Verify to verify the authorization to work within the United States.
We conduct pre-employment drug screening and background checks in accordance with federal and state laws and regulations.
Job Summary:
The Medical Secretary will perform secretarial and administrative duties as assigned by the practice administrator and/or front office lead using specific knowledge of medical terminology, administration, and practice procedures. Duties may include answering and transferring telephone calls, scheduling patient appointments, completing patient check-out procedures, billing patients, verifying patient insurance, and compiling and recording medical charts, reports, and correspondence. Cross-training and assisting with other positions in the front-office area may be required (ex: medical records, front desk, insurance verification, etc).
Reports to:
Front Office Team Lead and Practice Administrator.Essential Duties/Responsibilities:
Answers telephone calls, ascertains reasons for calls, and direct calls to appropriate staff members.Schedules and confirms patient diagnostic appointments, surgeries, and medical consultations.Provides information about establishment, such as location of departments or offices, employees within the organization, or services provided.Checks patients out after procedures and schedules follow-up visits as needed.Operates office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.Receives and routes messages and documents such as laboratory results to appropriate staff.Takes accurate phone messages and call patients back in a timely manner when needed.Verifies patient insurance as assigned and when requested by front office lead and/or practice administrator.Performs various clerical and administrative functions such as ordering and maintaining an inventory of supplies.Demonstrates exceptional customer service skills and communication skills when speaking with patients.Meets department production standards consistently as defined by management.As needed, performs bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.As needed, interviews patients to complete documents, case histories, and forms such as intake and insurance forms. Compiles and records medical charts, reports, and correspondence using a computer and various software programs. Transmits correspondence and medical records by mail, email, or fax.As needed, maintains medical records, technical library, and correspondence files.As needed, cross-trains and assists with other position in the front-office area.Any other duties as assigned by supervisor or management.Requirements
Required Knowledge/Skills/Abilities:
Knowledge of office policies and procedures to accurately answer questions from patients.Knowledge of administrative and clerical procedures and systems such as word processing, Microsoft Office, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Knowledge and correct usage of medical terminology.Ability to navigate and effectively use EMR. Knowledge and experience with Epic EMR system is preferred.Ability to maintain confidentiality and professionalism.Ability to effectively and clearly communicate in writing, over the telephone, and in person with physicians, office staff, and patients.Ability to work as part of a team and promote a positive work environment.Ability to listen and understand information and ideas and adjust actions accordingly.Skilled in establishing and maintaining effective working relationships with other employees, patients, and the public.Skilled in organization, attention to detail, and task prioritization.Skilled in ability to exercise independent judgement and ability to proactively look for ways to help people.Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Skilled in understanding patient needs to provide exceptional customer service.Education and Experience:
High school diploma or GED required; Associates degree or higher preferred.2-3 years of previous administrative and clerical medical office experience.Experience with patient scheduling, insurance verification, and assessing and transferring phone calls.Experience operating office equipment.Experience in customer service field.Physical Requirements:
Prolonged periods of sitting or standing at a desk and working on a computer in a stationary position. Must be able to remain in a stationary position for a prolonged period of time.Constantly operates a computer and other office machinery, such as a calculator, copy machine, computer printer.Must be able to lift up to 25 pounds at times and transport up to 25 pounds at a time short distances.
Equal Opportunity Employer: Atlanta Women's Healthcare Specialists is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.
Atlanta Women's Healthcare Specialists participates in E-Verify to verify the authorization to work within the United States.
We conduct pre-employment drug screening and background checks in accordance with federal and state laws and regulations.