Spectrum
Employee Relations Coordinator
Spectrum, Charlotte, North Carolina, United States, 28245
This position is responsible for providing essential generalist support to the larger team which includes the ER Investigations, EEO Compliance, and Corporate Policy COEs. Primary job responsibilities include oversight of ER systems and shared folders housing highly confidential information, point of contact for general ER inquiries, providing team operational support, ensuring internal communication sites are updated, and supporting efforts to comply with federal, state, and local employment laws and regulations.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Effectively communicate and coordinate across the ER team, with corporate partners, and field HR.
Maintain team org charts, mailboxes, and DLs. Monitor general mailboxes and handle or route inquiries as appropriate.
Manage access to the team’s shared folders, systems, and confidential electronic files.
Process document requests (investigation case files, policies, reports, etc.) from Legal and HR.
Administer onboarding/offboarding processes for ER team members, ensuring appropriate access and permissions to files, systems, etc. based on job role.
Manage the procurement process, contracts, and invoices for ER vendors (systems, legal, policy, etc.) Act as the primary team contact for facilities, supplies, seating charts, etc.
Support the company’s compliance with DOL, EEOC, and OFCCP laws and regulations by fielding questions from filed HR and escalating as needed. Responsible for monitoring the HR Compliance system for changes in employment-related laws and regulations in Charter’s footprint, creating change summaries, and communicating to stakeholders.
Maintain master files of approved corporate policies, state/local policies and notices, and leadership guidelines; maintain online and folder archives of sunset or replaced versions. Maintain and regularly update the HR SharePoint site; ensuring key documents, policies, guidelines and other resources are accurately uploaded and accessible to HR partners.
Partner with corporate teams to ensure electronic versions of policies are properly posted and accessible to stakeholders and employees. Conduct regular audits of posted documents to ensure correct placement and permissions, version control, working links, etc.
Assist with drafting and reviewing new or updated policies, notices, guidelines, communications, etc.
Maintain HR contacts at each US company location and coordinate physical postings of employment posters, policies, etc. to ensure the company’s legal and regulatory compliance.
Conduct research using subscription services and the Internet to present to stakeholders.
Coordinate team meetings and events.
Perform other duties as assigned.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated proficiency in MS Word, PowerPoint, Excel, Outlook, SharePoint, and HRMS database systems
Clear and effective written and verbal communication skills
Researching information to influence stakeholders
Highly organized and detail-oriented
Ability to handle multiple priorities while ensuring smooth day-to-day operations
Creating presentations to influence stakeholders
Exercising independent judgment and discretion on matters of significance
Ability to perform successfully in a fast-paced, intellectually intense, service-oriented environment
Operational knowledge of U.S. employment laws
Ability to work independently while consistently meeting deadlines and deliverables
Critical thinking and analytical skills
Ability to identify and resolve issues
Ability to develop and maintain business relationships
Ability to handle/prioritize multiple projects simultaneously
Required Education
Associate’s degree in human resources or related (or equivalent combination of education and experience)
Required Related Work Experience and Number of Years
2 + years Professional experience in human resources, employee relations, employment law, or related fields
Preferred Skills/Abilities and Knowledge
Training and/or certification in human resources, employee relations, and/or employment (e.g., HRCI-PHR, SHRM-CP)
Preferred Education
Bachelor’s degree in human resources or related
WORKING CONDITIONS
Office environment
Occasional short-term travel (less than 10%)
This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.
HER100 2024-42738 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=mYw1ejL2jZ8)
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Effectively communicate and coordinate across the ER team, with corporate partners, and field HR.
Maintain team org charts, mailboxes, and DLs. Monitor general mailboxes and handle or route inquiries as appropriate.
Manage access to the team’s shared folders, systems, and confidential electronic files.
Process document requests (investigation case files, policies, reports, etc.) from Legal and HR.
Administer onboarding/offboarding processes for ER team members, ensuring appropriate access and permissions to files, systems, etc. based on job role.
Manage the procurement process, contracts, and invoices for ER vendors (systems, legal, policy, etc.) Act as the primary team contact for facilities, supplies, seating charts, etc.
Support the company’s compliance with DOL, EEOC, and OFCCP laws and regulations by fielding questions from filed HR and escalating as needed. Responsible for monitoring the HR Compliance system for changes in employment-related laws and regulations in Charter’s footprint, creating change summaries, and communicating to stakeholders.
Maintain master files of approved corporate policies, state/local policies and notices, and leadership guidelines; maintain online and folder archives of sunset or replaced versions. Maintain and regularly update the HR SharePoint site; ensuring key documents, policies, guidelines and other resources are accurately uploaded and accessible to HR partners.
Partner with corporate teams to ensure electronic versions of policies are properly posted and accessible to stakeholders and employees. Conduct regular audits of posted documents to ensure correct placement and permissions, version control, working links, etc.
Assist with drafting and reviewing new or updated policies, notices, guidelines, communications, etc.
Maintain HR contacts at each US company location and coordinate physical postings of employment posters, policies, etc. to ensure the company’s legal and regulatory compliance.
Conduct research using subscription services and the Internet to present to stakeholders.
Coordinate team meetings and events.
Perform other duties as assigned.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Demonstrated proficiency in MS Word, PowerPoint, Excel, Outlook, SharePoint, and HRMS database systems
Clear and effective written and verbal communication skills
Researching information to influence stakeholders
Highly organized and detail-oriented
Ability to handle multiple priorities while ensuring smooth day-to-day operations
Creating presentations to influence stakeholders
Exercising independent judgment and discretion on matters of significance
Ability to perform successfully in a fast-paced, intellectually intense, service-oriented environment
Operational knowledge of U.S. employment laws
Ability to work independently while consistently meeting deadlines and deliverables
Critical thinking and analytical skills
Ability to identify and resolve issues
Ability to develop and maintain business relationships
Ability to handle/prioritize multiple projects simultaneously
Required Education
Associate’s degree in human resources or related (or equivalent combination of education and experience)
Required Related Work Experience and Number of Years
2 + years Professional experience in human resources, employee relations, employment law, or related fields
Preferred Skills/Abilities and Knowledge
Training and/or certification in human resources, employee relations, and/or employment (e.g., HRCI-PHR, SHRM-CP)
Preferred Education
Bachelor’s degree in human resources or related
WORKING CONDITIONS
Office environment
Occasional short-term travel (less than 10%)
This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.
HER100 2024-42738 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=mYw1ejL2jZ8)
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)