Copart
Administrative Assistant
Copart, Dallas, Texas, United States, 75215
The Administrative Assistant will be responsible for ensuring all customer support requests submitted by phone, email, and customer portal are completed in a timely manner. This person will also provide support for the various members of our National Sales Team. Completing all required tasks accurately and timely with attention to detail is imperative.
Essential Duties:
Assess customers' needs and provide assistance and information on product featuresPrioritize and respond to incoming calls, emails, and Sales Team requestsRemain knowledgeable on products and services offeredCreate and maintain inside and outside training materialSort/Action/File incoming emails via the shared mailboxResolve customer issues by investigating problems, developing solutions, preparing reportsProvide sales materials for meetings, such as presentations, flyers, and other documentsArrange and coordinate meeting rooms, teleconference setup, and other tasks related to client visitsWork with account managers to ensure new customer instructions are communicatedTake ownership of any general customer inquiry, allocate and confirm resolution for customerAssist in the preparation and management of regularly scheduled reportsDeliver excellent customer service both internally and externallyRequired Skills and Experience
Associate degree, or equivalent combination of education, experience, and training that provides the required knowledge and skillsMinimum of six months experience in an administrative roleProficient presentation skillsExcellent written and oral communication skillsProblem-solving and decision-making, sound judgmentCapable of delivering outstanding customer serviceMicrosoft office suite (Word, Excel, Outlook, PowerPoint)
#LI-KK1
For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.
Essential Duties:
Assess customers' needs and provide assistance and information on product featuresPrioritize and respond to incoming calls, emails, and Sales Team requestsRemain knowledgeable on products and services offeredCreate and maintain inside and outside training materialSort/Action/File incoming emails via the shared mailboxResolve customer issues by investigating problems, developing solutions, preparing reportsProvide sales materials for meetings, such as presentations, flyers, and other documentsArrange and coordinate meeting rooms, teleconference setup, and other tasks related to client visitsWork with account managers to ensure new customer instructions are communicatedTake ownership of any general customer inquiry, allocate and confirm resolution for customerAssist in the preparation and management of regularly scheduled reportsDeliver excellent customer service both internally and externallyRequired Skills and Experience
Associate degree, or equivalent combination of education, experience, and training that provides the required knowledge and skillsMinimum of six months experience in an administrative roleProficient presentation skillsExcellent written and oral communication skillsProblem-solving and decision-making, sound judgmentCapable of delivering outstanding customer serviceMicrosoft office suite (Word, Excel, Outlook, PowerPoint)
#LI-KK1
For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.