MB Heating & Cooling, Plumbing & Electric
Customer Service Rep / Dispatcher
MB Heating & Cooling, Plumbing & Electric, Springfield, Illinois, us, 62777
MB Heating & Cooling
is currently hiring for a
full-time Customer Service Rep / Dispatcher
to maintain our service technicians' daily schedules and dispatch them as service calls are completed in the
Springfield, IL
area. This scheduling position earns a
competitive wage
of
up to $23 an hour
depending on experience.
In addition to
competitive pay
and our
team-oriented culture , we offer our Customer Service Reps / Dispatchers the following benefits:HealthVisionDentalLife2 weeks of vacationA workout facilityA spiff programPaid trainingAdditionally, we offer this scheduling position a
401(k) .
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial
mobile-friendly online application . We hope to meet you soon!
DAY-TO-DAY
This dispatching position works
40 hours a week ,
Monday through Friday , with some overtime hours as needed.
As a Customer Service Rep / Dispatcher, you are critical to the success of our business. In this scheduling position, you maintain our employees' daily schedules and dispatch the HVAC and plumbing technicians as service calls are completed. You also maintain the on-call schedule for our service technicians and update our customer database with current information. When parts come in, you schedule return trips with our customers to get them installed.
As you answer incoming calls, you prioritize the most urgent calls and then dispatch techs. Ensuring a quality customer experience, you relay detailed and accurate information to technicians as well as update customers throughout the day. Using your communication skills, you provide clear and concise information to department managers, employees, and customers. You find this job fun and challenging and enjoy helping our customers in any way you can!
ABOUT MB HEATING & COOLING
People want to live in a home that fits their needs and they want to work with a trustworthy company to do this. That's where we come in! Since 1986, we have been providing the highest value and most reliable home comfort services throughout the greater Central Illinois area. We do everything from HVAC maintenance to plumbing and electrical work. Whether customers need to upgrade their power systems or just swap out the old water heater, we can do it! We can even incorporate green technology into their homes from smart thermostats to solar paneling. Our team is skilled, honest, and ready to take on anything. We are fully committed to customer satisfaction!
Our team takes a lot of pride in their work! They are our
greatest asset , and we always
support and stand by them
because
teamwork and communication
are the sources of our strength. We are involved in the community and love to serve. Along with this
amazing company culture , we offer a
great work environment, excellent benefits, and opportunities for advancement ! Join us!
OUR IDEAL SERVICE DISPATCHER / SCHEDULING COORDINATOR
Efficient--effectively manages time and tasksCustomer service--keeps the needs of customers as a top priorityCommunication skills--communicates effectively through both verbal and written meansTeam-player--is respectful of coworkers and values the teamwork mentalityDependable--is trustworthy and reliableIf this sounds like you, keep reading!
REQUIREMENTS
High school diploma or general education degree (GED)5+ years of related experience or training in customer service, dispatching or project management, or equivalent combination of education and experience2+ years of HVAC dispatcher experience3+ years of dispatching experienceGeographical knowledge of the service area or map reading skillsIntermediate computer skills
Knowledge about the HVAC industry and an advanced understanding of software technologies, such as iOS, Android, and Windows OS, is preferred but not required.
If you meet the above requirements, we need you. Apply today to join our dispatching team!
Location: 62702
is currently hiring for a
full-time Customer Service Rep / Dispatcher
to maintain our service technicians' daily schedules and dispatch them as service calls are completed in the
Springfield, IL
area. This scheduling position earns a
competitive wage
of
up to $23 an hour
depending on experience.
In addition to
competitive pay
and our
team-oriented culture , we offer our Customer Service Reps / Dispatchers the following benefits:HealthVisionDentalLife2 weeks of vacationA workout facilityA spiff programPaid trainingAdditionally, we offer this scheduling position a
401(k) .
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial
mobile-friendly online application . We hope to meet you soon!
DAY-TO-DAY
This dispatching position works
40 hours a week ,
Monday through Friday , with some overtime hours as needed.
As a Customer Service Rep / Dispatcher, you are critical to the success of our business. In this scheduling position, you maintain our employees' daily schedules and dispatch the HVAC and plumbing technicians as service calls are completed. You also maintain the on-call schedule for our service technicians and update our customer database with current information. When parts come in, you schedule return trips with our customers to get them installed.
As you answer incoming calls, you prioritize the most urgent calls and then dispatch techs. Ensuring a quality customer experience, you relay detailed and accurate information to technicians as well as update customers throughout the day. Using your communication skills, you provide clear and concise information to department managers, employees, and customers. You find this job fun and challenging and enjoy helping our customers in any way you can!
ABOUT MB HEATING & COOLING
People want to live in a home that fits their needs and they want to work with a trustworthy company to do this. That's where we come in! Since 1986, we have been providing the highest value and most reliable home comfort services throughout the greater Central Illinois area. We do everything from HVAC maintenance to plumbing and electrical work. Whether customers need to upgrade their power systems or just swap out the old water heater, we can do it! We can even incorporate green technology into their homes from smart thermostats to solar paneling. Our team is skilled, honest, and ready to take on anything. We are fully committed to customer satisfaction!
Our team takes a lot of pride in their work! They are our
greatest asset , and we always
support and stand by them
because
teamwork and communication
are the sources of our strength. We are involved in the community and love to serve. Along with this
amazing company culture , we offer a
great work environment, excellent benefits, and opportunities for advancement ! Join us!
OUR IDEAL SERVICE DISPATCHER / SCHEDULING COORDINATOR
Efficient--effectively manages time and tasksCustomer service--keeps the needs of customers as a top priorityCommunication skills--communicates effectively through both verbal and written meansTeam-player--is respectful of coworkers and values the teamwork mentalityDependable--is trustworthy and reliableIf this sounds like you, keep reading!
REQUIREMENTS
High school diploma or general education degree (GED)5+ years of related experience or training in customer service, dispatching or project management, or equivalent combination of education and experience2+ years of HVAC dispatcher experience3+ years of dispatching experienceGeographical knowledge of the service area or map reading skillsIntermediate computer skills
Knowledge about the HVAC industry and an advanced understanding of software technologies, such as iOS, Android, and Windows OS, is preferred but not required.
If you meet the above requirements, we need you. Apply today to join our dispatching team!
Location: 62702