E. Dennis Heating, Cooling, Plumbing & Electrical, LLC
Dispatcher
E. Dennis Heating, Cooling, Plumbing & Electrical, LLC, Marietta, Georgia, United States, 30064
Overview
Compensation: $16-$20/hour, based on experience
MUST HAVE DISPATCHING EXPERIENCE - dispatching for home service companies (HVAC, Plumbing, Electric) preferred.
We are looking for a self-motivated person with a great attitude to join us to assist in dispatching our technicians at our HVAC, Plumbing and Electrical company.
The dispatcher plays a crucial role in ensuring efficient scheduling and dispatching of service technicians to various job sites. This position requires strong organizational skills, the ability to prioritize tasks effectively, and exceptional communication skills to coordinate with both our team and customers.
This position will be for a part-time, weekend dispatcher - Saturday and Sunday, remote!
What do we offer you?Get paid WEEKLY!Year-round workPaid HolidaysPTO accrual from day one!Parental LeaveEmployee Referral BonusCareer growth opportunitiesWhat will your job look like?
Receive incoming service requests via phone, email, or online platformsSchedule and dispatch technicians to service calls, installations, and maintenance appointmentsMonitor technician schedules and adjust as necessary to accommodate urgent or additional service requestsEnsure efficient routing and allocation of resources to minimize travel time and maximize productivityServe as the primary point of contact for technicians and customers regarding service appointmentsCommunicate job details, expectations, and special considerations to technicians prior to dispatchProvide timely updates to customers regarding technician arrival times and any delays or changes to service appointmentsMaintain accurate records of service calls, including job details, technician assignments, and service outcomesCommunicate with customers after work is completed to ensure 100% customer satisfactionWhat do you need?
Familiarity with the Marietta area, and areas surrounding northwest AtlantaProven experience as a dispatcher, preferably in the home service industryServiceTitan or FieldEdge experience preferredExceptional organizational and multitasking abilitiesExcellent communication skills, both verbal and writtenAbility to work under pressure and in a fast-paced environmentProficiency in using dispatch software and familiarity with GPS tracking systemsE. Dennis may conduct a preemployment background check and drug test, subject to applicable law
Compensation: $16-$20/hour, based on experience
MUST HAVE DISPATCHING EXPERIENCE - dispatching for home service companies (HVAC, Plumbing, Electric) preferred.
We are looking for a self-motivated person with a great attitude to join us to assist in dispatching our technicians at our HVAC, Plumbing and Electrical company.
The dispatcher plays a crucial role in ensuring efficient scheduling and dispatching of service technicians to various job sites. This position requires strong organizational skills, the ability to prioritize tasks effectively, and exceptional communication skills to coordinate with both our team and customers.
This position will be for a part-time, weekend dispatcher - Saturday and Sunday, remote!
What do we offer you?Get paid WEEKLY!Year-round workPaid HolidaysPTO accrual from day one!Parental LeaveEmployee Referral BonusCareer growth opportunitiesWhat will your job look like?
Receive incoming service requests via phone, email, or online platformsSchedule and dispatch technicians to service calls, installations, and maintenance appointmentsMonitor technician schedules and adjust as necessary to accommodate urgent or additional service requestsEnsure efficient routing and allocation of resources to minimize travel time and maximize productivityServe as the primary point of contact for technicians and customers regarding service appointmentsCommunicate job details, expectations, and special considerations to technicians prior to dispatchProvide timely updates to customers regarding technician arrival times and any delays or changes to service appointmentsMaintain accurate records of service calls, including job details, technician assignments, and service outcomesCommunicate with customers after work is completed to ensure 100% customer satisfactionWhat do you need?
Familiarity with the Marietta area, and areas surrounding northwest AtlantaProven experience as a dispatcher, preferably in the home service industryServiceTitan or FieldEdge experience preferredExceptional organizational and multitasking abilitiesExcellent communication skills, both verbal and writtenAbility to work under pressure and in a fast-paced environmentProficiency in using dispatch software and familiarity with GPS tracking systemsE. Dennis may conduct a preemployment background check and drug test, subject to applicable law