Regions Financial Corporation
Telecommunications Engineer - Genesys Pure Cloud
Regions Financial Corporation, Nashville, Tennessee, United States,
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.At Regions, the Telecommunications Engineer develops, implements, and maintains the configuration and programming of the Regions Contact Center Systems.Primary ResponsibilitiesPerforms various telecommunication system installations and maintenance routinesDesigns, develops, codes, debugs, tests, implements and provides daily technical support and maintenance for all call center applicationsTroubleshoots system issues, determines root cause, repairs, coordinates with vendors when necessaryMonitors help desk ticket queues and resolves telecommunications related ticketsCreates, plans, and executes project plans relating to contact center system applicationsResearches, recommends, and deploys new call center technologiesRequirementsBachelor's degree and seven (7) years telecommunications or related experienceOr, a High School Diploma or GED and eleven (11) years telecommunications experienceSkills and CompetenciesAbility to work autonomously, with occasional guidanceAdvanced understanding of voice and data technologies as used in the enterprise network including the public branch exchange and dialed number identification routingBasic knowledge of contact center configuration tools, database management, application integration, and securityBasic project management skillsBasic understanding of Structured Query Language (SQL), Hypertext Transfer Protocol (HTTP), Internet Protocol (IP), and Voice Over Internet Protocol (VOIP)/ Session Initiation Protocol (SIP)Experience with leased lines and call recording applicationsExperience with PowerShell and Hypertext Markup Language (HTML)Good writing, verbal communication and technical documentation skills including providing on-the-job knowledge transferWorking knowledge of Cisco Contact Center, Genesys or Noble Dialer softwareWorking knowledge of Microsoft Office and Windows productsThis position may be filled at a higher level depending on the candidate's qualifications and relevant experience.This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary location being for
Birmingham, AL, Nashville, TN, Atlanta, GA or Charlotte, NC . Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.Compensation DetailsPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.Job Range Target:Minimum:
$65,642.00 USD50th Percentile:
$89,600.00 USDIncentive Pay Plans:
This job is not incentive eligible.Location:
Hoover, AlabamaBring Your Whole Self to WorkWe have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.OFCCP Disclosure: Equal Opportunity Employer/Disabled/VeteransJob applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
#J-18808-Ljbffr
Birmingham, AL, Nashville, TN, Atlanta, GA or Charlotte, NC . Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.Compensation DetailsPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.Job Range Target:Minimum:
$65,642.00 USD50th Percentile:
$89,600.00 USDIncentive Pay Plans:
This job is not incentive eligible.Location:
Hoover, AlabamaBring Your Whole Self to WorkWe have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.OFCCP Disclosure: Equal Opportunity Employer/Disabled/VeteransJob applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
#J-18808-Ljbffr