Network Engineer

The Network Engineer role is responsible for network analysis and design, technology support, and client support. The resource will be required to provide top-level support for any network issues ranging from the implementation of new networks to troubleshooting outages for local and remote networks. Additional responsibilities include handling escalation support and service requests related to all supported technology including but not limited to: firewalls, routers, switches, security, wireless, and other connected systems.Aims to deliver the highest levels of Customer Service and Satisfaction.Aligns with CMA’s four core values of Trust, Excellence, Commitment, and Helpfulness.Technical support for networking such as WAN and LAN connectivity, routers, firewalls, wireless, and security.Remote access solution implementation and support such as VPN/ZTNA.Understanding of DNS/DHCP.Ability to work with vendor support to resolve client issues.Experience with Command Line Interfaces to manage systems.IT Support relating to technical issues involving networks that support core business applications and operating systems.Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.Maintain accurate time and records in all service tickets as performed.Maintain system configuration information within the ticketing system and ensure it is attached to relevant tickets.Communicate with customers as needed regarding ticket progress, changes, or agreed outages.Escalate service requests that require engineer-level support in a timely fashion to prevent breach of SLA.Work with all team members to implement and improve Company best practices.Utilize central management tools to resolve customer issues with minimal customer impact.Get new clients onboarded and documented in our systems.Scope:Perform fast turnaround of customer requests.Perform network administrative duties on-site and remote.Communicate effectively with the customer regarding issues and potential problems.Report to management potential problems with customer’s computers, configurations, and/or environment.Experience Level:B.S. Degree in Computer Science, Engineering, or equivalent education or training desired.3-5 years of relevant experience as a network engineer including phone, remote support, and hands-on.Excellent verbal and written communication skills.Strong working knowledge of networking standards.Advanced troubleshooting skills.Experience installing/configuring routers, switches, Access Points, VPNs, firewalls (Fortinet, Palo Alto, Cisco, Aruba, Juniper).Certifications:Actively working on one relevant certification track:Security+/Network+/CCNA/CCNP/JNCIA.Please contact

info@cmaontheweb.com

to submit your resume or with any questions, comments, or concerns that you may have. Thank you!

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