Admin IT Enterprise Systems I

Job Description - Admin IT Enterprise Systems I (24006843)Job Code:

86393Job Family/Function:

45 - Information TechnologyFLSA:

ExemptGrade Ladder:

MNPS Support SalariedPay Grade:

MNPS.SCH012-SDuration (days/year):

260Location(s):

Support HubWe Are Team MNPSMetro Schools is one of the largest and most diverse school districts in the United States. Our teachers and staff educate more than 80,000 students in Metro Nashville-Davidson County, preparing them to excel in higher education, work, and life. Our district implements some of the most innovative reform strategies in the nation. We seek to partner with highly effective, engaging teachers, teacher leaders and support staff with a passion for urban education and a go-getter spirit as we strive to become the highest-performing urban district in the nation. Whether you are a teacher, an administrator, or a potential support staff employee, if you want to make a difference, we want to hear from you.Job SummaryThe Admin Enterprise Systems I position will be responsible for daily operations, maintenance, configuration updates, support and training for specific systems. They will work with vendors and/or level II/III technical staff to review and apply updates to the systems under their control. They will create and maintain documentation and knowledge base articles. Where required, they will deliver training to end users surrounding the supported solutions. They will assist with the development, review and enforcement of policies and procedures. They will work closely with the systems engineers both in the System Support Group and Infrastructure Support Group to ensure systems and solutions align to district network and operating system standards. They will be responsible for completing continuing education modules/programs as assigned.What you will doPerforms daily system checks, maintenance and management procedures. Maintain premises-based and cloud tenant resources for centrally managed applications and systems on both physical and virtual platforms.Coordinates with other technology services sections to ensure availability and reliability of systems to meet corporate objectives.Provides tier 2 technical support to tier 1 field support staff and end-users as needed, where it relates to enterprise systems and applications.Assists in the enforcement of policies, procedures and associated training plans for systems administration and their appropriate use.Supports the implementation and upgrade of systems where required.Ensures security standards are applied and followed as it relates to information interchange/file security, server/application hardening, and account management.Participates in key process improvements for select computing environments throughout the organization, that interoperate with centrally managed resources.Processes support requests daily within required service level agreements. Escalates issues to management where necessary. Handles daily interactions with tier 1 support and end users related to system operations and basic training elements.Additional RequirementsMay be required to work with centrally managed, digital audio systems that include emergency call integrations and digital paging via SIP.May be required to develop process documents, training documents, deliver in person training, support, and/or manage a digital signage system over a wide area network.May be required to design, troubleshoot, and/or install 25v, 70v and 100v public address audio systems with components of varying impedance types and networked adapter integrations.Education QualificationsBachelor's Degree from an accredited institution in a related field PreferredExperience Qualifications1-3 years Experience working with Storage Area Networks, server hardware upgrades and repair PreferredSkills and AbilitiesKnowledge of network protocols and configuration for IPv4 data network operations, including a clear understanding of addressing and subnetting and troubleshooting connectivity issues. (High proficiency)Low voltage data, Audio Visual Standards and audio distribution system troubleshooting and basic design (Medium proficiency)Ability to diagnose and resolve technical issues quickly and efficiently. (High proficiency)Basic skills in managing system implementation projects, including planning, execution and meeting deadlines (Medium proficiency)Strong interpersonal and communication skills to interact with customers and team members to provide excellent service and support. (High proficiency)Attention to detail in both ensuring all components are functioning properly and documentation is always accurate. (High proficiency)Critical thinking as it relates to assessing and mitigating risks associated with assigned systems/solutions. (High proficiency)Knowledge of audio systems and audio enhancement (Low proficiency)Knowledge of public address audio systems and components (Low proficiency)Ability to develop process and training documents (Low proficiency)Knowledge of digital signage systems over wide area networks (Low proficiency)Licenses and CertificationsCertifications in NET+ PreferredMicrosoft Certified Systems Engineer (MCSE) PreferredMCDBA PreferredEquivalencyOne year of relevant experience may be substituted for each year of required education. For example, if a position requires a bachelor's degree and you have no college credits, you may substitute four years of relevant experience for the bachelor's degree.Starting At:

$68,976.66Salaries are determined by factors relevant to the position which may include education, experience, and other qualifications. Final compensation decisions are made at the discretion of MNPS in alignment with organizational policies and procedures. The stated salary range for certificated teaching positions is calculated based on 201 days and should be viewed as a reference. All provided salary ranges serve as a general guideline. More information on salaries and pay tables can be found

here .Metropolitan Nashville Public Schools is an equal opportunity employer committed to promoting diversity, inclusion, and equal opportunities for all individuals. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity or expression, marital status, veteran status, sexual orientation, or any other characteristic protected by law. Metropolitan Nashville Public Schools is dedicated to creating an inclusive work environment that reflects the diversity of our global community. We strive to treat all employees and applicants with respect and fairness, and we make employment decisions based on merit, qualifications, and business needs. The American Disabilities Act (ADA) requires MNPS to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.Primary Location#J-18808-Ljbffr