Highlandscollege
ERP Specialist
Highlandscollege, Birmingham, Alabama, United States, 35275
Summary of Responsibilities:The ERP (Enterprise Resource Planning) Specialist will play a key role in ensuring the successful operation, optimization, and continuous improvement of the ERP systems to support operational objectives. ERP Systems within this role are defined as Anthology Student, Anthology Reach/Succeed/Apply, Blackboard Learn LMS, Anthology Engage, and Anthology Portfolio, along with all supporting processes and integrations.
Specific Duties and Responsibilities:Essential Duties and ResponsibilitiesSystem Configuration and Customization:
Configure and customize ERP Systems to meet the organization’s unique requirements and business processes.Collaborate with stakeholders to understand their needs and translate them into system configurations and workflows.
User Support and Training:
Provide technical support and troubleshooting assistance to ERP system users, addressing issues and inquiries in a timely manner.Develop and deliver training programs and materials to educate end-users on system functionality and best practices.
Data Management and Reporting:
Manage ERP system data, ensuring accuracy, integrity, and security.Create and maintain custom reports, dashboards, and analytics to provide insights into business performance and trends.
System Maintenance and Upgrades:
Monitor the ERP system for performance issues, bugs, and opportunities for optimization.Coordinate system upgrades, patches, and enhancements in collaboration with vendors, IT, and HC teams.
Process Improvement and Documentation:
Identify opportunities for process improvement within the ERP systems, streamlining workflows, and enhancing efficiency.Document system configurations, processes, and procedures to ensure transfer and compliance with best practices.
Non-Essential Job FunctionsParticipate in ministry at Church of the Highlands and Highlands College by leading small groups.Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
Leadership RequirementsProvide leadership to and function as a Team Lead to the Program Management Office Support Coordinator.Lead and develop the Program Management Office Support Coordinator to effectively reach set goals.Oversee students and interns occasionally.Influence others using rational arguments. Identify basis for compromise and reach an agreement.Convey accurate information effectively using the most appropriate methods to reflect the audience's needs and ensure mutual understanding.Set clear and challenging objectives, inspiring and encouraging high performance in teams and individuals.Review progress achieved, publicly and privately recognizing achievement.Anticipate the possible demands and outcomes of a particular task or situation – plan and prioritize appropriately.
QualificationsPersonal CharacteristicsDemonstrate a genuine interest in supporting others, coaching, and training to improve performance.Encourage the contribution of others and take their views into account.Highly focused, self-starter with an elevated level of energy and positive outlook.Ability to remain resilient under pressure and effectively adapt to multiple demands, ambiguity, and rapid change.
Essential TraitsAnalytical SkillsAttention to DetailProblem-Solving SkillsAdaptabilityCommunication SkillsCustomer FocusTeam CollaborationOrganization SkillsContinuous LearningIntegrity
Abilities and SkillsAbility to analyze complex data and processes within the ERP system to identify issues and opportunities for improvement.Strong focus on accuracy and precision when configuring the ERP systems and managing data to ensure integrity and reliability.Capacity to troubleshoot technical issues and devise effective solutions to resolve them promptly.Willingness to adapt to evolving technologies, business requirements, and industry trends, ensuring the ERP system remains aligned with organizational needs.Clear and effective communication with stakeholders at all levels of the organization, translating technical concepts into understandable terms and fostering collaboration.Dedication to meeting the needs of ERP system users and stakeholders, providing exceptional support, training, and guidance to optimize their experience and productivity.Ability to work collaboratively with cross-functional teams, including IT professionals, business analysts, and end-users, to achieve common goals.Strong organizational skills to manage multiple tasks, prioritize workload effectively, and meet deadlines in a fast-paced environment.Commitment to continuous learning and professional development to stay abreast of ERP system updates, new features, and best practices in the field.Demonstration of ethical behavior, integrity, and professionalism in handling sensitive data and information within the ERP system.
KnowledgeERP System ExperienceImplementation ExperienceSystem AdministrationTechnical SkillsTroubleshooting and SupportData ManagementBusiness Process KnowledgeProject ManagementChange ManagementRegulatory Compliance
EducationHigh School Diploma RequiredSome Post-Secondary Coursework RequiredBachelor’s Degree in any of the Following Areas Preferred:
Information Technology (IT)Computer ScienceBusiness Information SystemsManagement Information Systems (MIS)
ExperienceMinimum of Two Years of Experience in Technology System Management RequiredTeam Leadership Experience Preferred
Extent of Public Contact:High Degree of Contact with Internal Stakeholders and StudentsHigh Degree of Contact with Service Providers and VendorsMinimal Contact with the General Public
Physical Demands :Physical duties are minimal
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Specific Duties and Responsibilities:Essential Duties and ResponsibilitiesSystem Configuration and Customization:
Configure and customize ERP Systems to meet the organization’s unique requirements and business processes.Collaborate with stakeholders to understand their needs and translate them into system configurations and workflows.
User Support and Training:
Provide technical support and troubleshooting assistance to ERP system users, addressing issues and inquiries in a timely manner.Develop and deliver training programs and materials to educate end-users on system functionality and best practices.
Data Management and Reporting:
Manage ERP system data, ensuring accuracy, integrity, and security.Create and maintain custom reports, dashboards, and analytics to provide insights into business performance and trends.
System Maintenance and Upgrades:
Monitor the ERP system for performance issues, bugs, and opportunities for optimization.Coordinate system upgrades, patches, and enhancements in collaboration with vendors, IT, and HC teams.
Process Improvement and Documentation:
Identify opportunities for process improvement within the ERP systems, streamlining workflows, and enhancing efficiency.Document system configurations, processes, and procedures to ensure transfer and compliance with best practices.
Non-Essential Job FunctionsParticipate in ministry at Church of the Highlands and Highlands College by leading small groups.Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
Leadership RequirementsProvide leadership to and function as a Team Lead to the Program Management Office Support Coordinator.Lead and develop the Program Management Office Support Coordinator to effectively reach set goals.Oversee students and interns occasionally.Influence others using rational arguments. Identify basis for compromise and reach an agreement.Convey accurate information effectively using the most appropriate methods to reflect the audience's needs and ensure mutual understanding.Set clear and challenging objectives, inspiring and encouraging high performance in teams and individuals.Review progress achieved, publicly and privately recognizing achievement.Anticipate the possible demands and outcomes of a particular task or situation – plan and prioritize appropriately.
QualificationsPersonal CharacteristicsDemonstrate a genuine interest in supporting others, coaching, and training to improve performance.Encourage the contribution of others and take their views into account.Highly focused, self-starter with an elevated level of energy and positive outlook.Ability to remain resilient under pressure and effectively adapt to multiple demands, ambiguity, and rapid change.
Essential TraitsAnalytical SkillsAttention to DetailProblem-Solving SkillsAdaptabilityCommunication SkillsCustomer FocusTeam CollaborationOrganization SkillsContinuous LearningIntegrity
Abilities and SkillsAbility to analyze complex data and processes within the ERP system to identify issues and opportunities for improvement.Strong focus on accuracy and precision when configuring the ERP systems and managing data to ensure integrity and reliability.Capacity to troubleshoot technical issues and devise effective solutions to resolve them promptly.Willingness to adapt to evolving technologies, business requirements, and industry trends, ensuring the ERP system remains aligned with organizational needs.Clear and effective communication with stakeholders at all levels of the organization, translating technical concepts into understandable terms and fostering collaboration.Dedication to meeting the needs of ERP system users and stakeholders, providing exceptional support, training, and guidance to optimize their experience and productivity.Ability to work collaboratively with cross-functional teams, including IT professionals, business analysts, and end-users, to achieve common goals.Strong organizational skills to manage multiple tasks, prioritize workload effectively, and meet deadlines in a fast-paced environment.Commitment to continuous learning and professional development to stay abreast of ERP system updates, new features, and best practices in the field.Demonstration of ethical behavior, integrity, and professionalism in handling sensitive data and information within the ERP system.
KnowledgeERP System ExperienceImplementation ExperienceSystem AdministrationTechnical SkillsTroubleshooting and SupportData ManagementBusiness Process KnowledgeProject ManagementChange ManagementRegulatory Compliance
EducationHigh School Diploma RequiredSome Post-Secondary Coursework RequiredBachelor’s Degree in any of the Following Areas Preferred:
Information Technology (IT)Computer ScienceBusiness Information SystemsManagement Information Systems (MIS)
ExperienceMinimum of Two Years of Experience in Technology System Management RequiredTeam Leadership Experience Preferred
Extent of Public Contact:High Degree of Contact with Internal Stakeholders and StudentsHigh Degree of Contact with Service Providers and VendorsMinimal Contact with the General Public
Physical Demands :Physical duties are minimal
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