SOC ANALYST I

Thursday, October 17, 2024Lumos is looking for a full-time SOC Analyst I! If you are a SOC Analyst I who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our scope working closely with Business Sales Support to Provision/Activate Hosted Voice, PRIs, IADs, and SIP trunking in the Lumos Markets.Company SummaryLumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That’s why we’re building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service.Essential FunctionsAbility to become proficient in the activation, provisioning, and repair of all Lumos services with accuracy, working closely with Technicians in the field during cutovers.Troubleshoots issues on installs and repairs be it in the field or provisioning.Works with Business Sales Support and Service Operations to provision, activate, and repair Hosted Voice, PRIs, IADs, and SIP Trunking.Supports Technicians with complex issues and helps them troubleshoot to resolution.Creates CHR, CVTicket, and Service Cloud Tickets and updates them timely.Acts on card failure replacements and dispatches to local operations.Adheres to KPIs established by SOC leadership and consistently meets the goals by quarter.Job duties will be provided throughout the year based on business needs and may change periodically.Knowledge, Skills, and Abilities RequiredExcellent verbal and written communication skills.Proactive, independent, and ability to take initiative to keep on-task and on-target.Proficiency in MS Word, Excel, PowerPoint.Other Experience & RequirementsFiber or Telecom industry experience preferred.We have:Comprehensive health, dental, and vision coverage.Competitive compensation packages, including bonus options for eligible positions.Paid Time Off and 12 Paid Holidays / Personal Days.Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).100% employer-paid life and disability insurance.Employee Assistance Program (EAP) with access to professional support for life’s challenges.401K plan w/ up to 5% employer contribution and a self-directed brokerage option.Wellness program offering education and cash incentives for gym attendance and nutrition programs.Discounts on Lumos Fiber Internet for employees who live in our service areas.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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