DiaSorin
End User Desktop Support Technician
DiaSorin, Northbrook, Illinois, us, 60065
Select how often (in days) to receive an alert:End User Desktop Support Technician
Published on: Oct 25, 2024Country: United StatesCompany: Luminex CorporationJob Category: ICTEmployment type: Regular Full TimeJob ScopeThis position is responsible for delivering hands-on end user support services for the local site & remote users. These services include desktop support, PC imaging, mobile device management, lab equipment support, facility systems, video conferencing, user management, and asset management.Key Duties and ResponsibilitiesProvide tier 2 support for all site-related end user services & projectsSupport regional needs related to end user services & projectsTroubleshoot and resolve all tickets routed to you according to the established SLAs.Physical work in office & plant environments including carrying hardware & troubleshootingManage inventory, including acquisition and disposal of all IT-related equipment according to policies.Ability to collaborate with IT peers to ensure successfully delivery to our customersOther duties as assignedMust work onsite at Diasorin officeLimited travel may be requiredWork is normally performed in a typical office work environmentFrequent use of personal computer, copiers, printers, and telephonesFrequent work under stress, as a team member, and in direct contact with othersPhysical Demands: All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs. Additional physical requirements are listed below:
Pounds lifted (20 to 50lbs)Vision (Color) on the job is required occasionally
Education, Experience, and QualificationsEducation:
College Degree or equivalent experience of at least 1 yearSpecialization:
Scientific/Technical/Computer Science or equivalentExperience:
At least 1+ years of relevant experience.Understanding of Microsoft Office productsHands-on experience deploying & supporting Windows desktop OS in an enterprise environmentKnowledge of and the ability to use remote support toolsAbility to maintain printers & work with 3rd party printer support vendorsKnowledge of Networking concepts relating to end user devices such as DHCP, DNS, TCP/IPGood communication skills (written, verbal, and listening) with the ability to communicate effectively with clients of varying technical expertiseApple support including Mac Books & iPads is a plusSCCM application & image delivery is a plusM365 exposure is a plusCertification in ITIL, Microsoft, or CompTIA is a plusVideo conferencing solution support, exposure to Teams environment is a plusExposure to a change-controlled environment is a plusExperience with the FreshService ticketing system is a plusSkills:Good interpersonal skillsOperational independenceTime and priority managementAbility to analyze and problem solveTechnology enthusiast
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Published on: Oct 25, 2024Country: United StatesCompany: Luminex CorporationJob Category: ICTEmployment type: Regular Full TimeJob ScopeThis position is responsible for delivering hands-on end user support services for the local site & remote users. These services include desktop support, PC imaging, mobile device management, lab equipment support, facility systems, video conferencing, user management, and asset management.Key Duties and ResponsibilitiesProvide tier 2 support for all site-related end user services & projectsSupport regional needs related to end user services & projectsTroubleshoot and resolve all tickets routed to you according to the established SLAs.Physical work in office & plant environments including carrying hardware & troubleshootingManage inventory, including acquisition and disposal of all IT-related equipment according to policies.Ability to collaborate with IT peers to ensure successfully delivery to our customersOther duties as assignedMust work onsite at Diasorin officeLimited travel may be requiredWork is normally performed in a typical office work environmentFrequent use of personal computer, copiers, printers, and telephonesFrequent work under stress, as a team member, and in direct contact with othersPhysical Demands: All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs. Additional physical requirements are listed below:
Pounds lifted (20 to 50lbs)Vision (Color) on the job is required occasionally
Education, Experience, and QualificationsEducation:
College Degree or equivalent experience of at least 1 yearSpecialization:
Scientific/Technical/Computer Science or equivalentExperience:
At least 1+ years of relevant experience.Understanding of Microsoft Office productsHands-on experience deploying & supporting Windows desktop OS in an enterprise environmentKnowledge of and the ability to use remote support toolsAbility to maintain printers & work with 3rd party printer support vendorsKnowledge of Networking concepts relating to end user devices such as DHCP, DNS, TCP/IPGood communication skills (written, verbal, and listening) with the ability to communicate effectively with clients of varying technical expertiseApple support including Mac Books & iPads is a plusSCCM application & image delivery is a plusM365 exposure is a plusCertification in ITIL, Microsoft, or CompTIA is a plusVideo conferencing solution support, exposure to Teams environment is a plusExposure to a change-controlled environment is a plusExperience with the FreshService ticketing system is a plusSkills:Good interpersonal skillsOperational independenceTime and priority managementAbility to analyze and problem solveTechnology enthusiast
#J-18808-Ljbffr