Fusion HCR
Store Systems Analyst
Fusion HCR, Carson City, Nevada, United States,
Responsibilities:
You will serve as an expert on our store POS Systems and POS integration systems as well as in the internal lab including:
Assessment, triage, research, training, and resolution of incidents with our POS and store systems.
Perform system maintenance and system upgrades.
Build and configure new POS systems for delivery to store locations.
Writing and running SQL scripts to resolve issues.
Work as level 2 and level 3 support for all POS systems.
Writing, editing, modifying SQL scripts to update/change in store databases.
Work with business partners to create new features or modify/customize current systems.
Partner with store operations team to identify needs, timelines, priorities.
Documenting tasks, along with issues and resolutions to create a well-defined knowledge base.
Job Requirements
Required Qualifications:
High quality end-user technical support, related to point-of-sale systems, network, and hardware.
An in-depth understanding of POS systems, software, networks, and hardware as well as the ability to apply that knowledge to support our POS systems.
Detailed knowledge of payment systems and the integration that makes them interface with the POS.
Ability to manage time well, and prioritize multiple projects.
Must have outstanding communication skills.
3+ years' supporting a fast-paced retail environment.
Must have experience with SQL database and be able to create and edit SQL statements.
Experience using a ticketing system and creating knowledge base articles.
Ability to support remote POS systems using an RMM.
Strong work ethic.
Preferred Qualifications:
Experience offering technical support in a retail environment using Oracle’s Xstore and Oracle’s Xadmin.
Associate or bachelor's degree in Computer Science, Information Technology, System administration, or equivalent experience.
Advanced scripting knowledge using PowerShell.
Experience using and supporting Verifone payment devices, particularly using Tender Retail as middleware.
Experience supporting a Merchandising department using Aptos.
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You will serve as an expert on our store POS Systems and POS integration systems as well as in the internal lab including:
Assessment, triage, research, training, and resolution of incidents with our POS and store systems.
Perform system maintenance and system upgrades.
Build and configure new POS systems for delivery to store locations.
Writing and running SQL scripts to resolve issues.
Work as level 2 and level 3 support for all POS systems.
Writing, editing, modifying SQL scripts to update/change in store databases.
Work with business partners to create new features or modify/customize current systems.
Partner with store operations team to identify needs, timelines, priorities.
Documenting tasks, along with issues and resolutions to create a well-defined knowledge base.
Job Requirements
Required Qualifications:
High quality end-user technical support, related to point-of-sale systems, network, and hardware.
An in-depth understanding of POS systems, software, networks, and hardware as well as the ability to apply that knowledge to support our POS systems.
Detailed knowledge of payment systems and the integration that makes them interface with the POS.
Ability to manage time well, and prioritize multiple projects.
Must have outstanding communication skills.
3+ years' supporting a fast-paced retail environment.
Must have experience with SQL database and be able to create and edit SQL statements.
Experience using a ticketing system and creating knowledge base articles.
Ability to support remote POS systems using an RMM.
Strong work ethic.
Preferred Qualifications:
Experience offering technical support in a retail environment using Oracle’s Xstore and Oracle’s Xadmin.
Associate or bachelor's degree in Computer Science, Information Technology, System administration, or equivalent experience.
Advanced scripting knowledge using PowerShell.
Experience using and supporting Verifone payment devices, particularly using Tender Retail as middleware.
Experience supporting a Merchandising department using Aptos.
#J-18808-Ljbffr