Coconino County, AZ
IT Manager - Network & Operations- Information Technology (1024)
Coconino County, AZ, Flagstaff, Arizona, United States, 86004
Nature of Work
At Coconino County, public service matters. Our dedication to public service promotes a culture that elicits employee growth, cultivates inspiration, and creates future leaders by empowering employees to solve internal and external customer needs and exceed customer service expectations. This is an onsite working manager position, responsible for administering the enterprise environment and supervising the day-to-day activities of the Datacenter/Operations and Network Administrator staff. Under direction, performs administrative, supervisory, and complex technical work in administration of the operational aspects of Information Technology Department including system administration, database configuration, networking, voice/data communications and support; exercises supervision over operational personnel; performs related work as assigned.
Please note:This position is up to 75% remote work and 25% minimum in office time. When working remotely, 1-hour response time is required for urgent IT matters and is subject to change at any time.
The offering range for this position is
$84,901.00 to $110,371.00.
This position will require the successful completion of a Criminal Justice Information Services fingerprint and background clearance within 90 days of employment, this must be maintained throughout employment.
Typical Duties
(Illustrative Only)
Recruits, manages, mentors, evaluates and writes performance reviews
Ensure regular communication to CIO/Deputy CIO concerning projects, risks, concerns, problems, and needs
Provide project updates ensuring on time/on budget delivery of enterprise projects/initiatives
Ability to analyze and resolve server/application/database performance, capacity, replication, and other distributed data issues
Hold weekly meetings with assigned staff to track progress and project milestones
Work closely with Division Leads to negotiate contracts and forecast expenditures
Evaluates and develops procedures to improve departmental operations; directs preparation of documentation
Meet with internal/external customers regularly to better understand their operational needs
Participates in budgeting, short and long-range planning, and development of department objectives
Regular use of VMware, BigFix, PowerShell, Splunk, SolarWinds, WSUS, 0365, CyberArk, Netwrix, Nessus, and all other relevant Administration Tools
Manage staff to update and track tasks and high priority projects within relevant project software
Participates in the operational change control process, capacity plans and the Coconino County business continuance plans
Essential functions of this position include but are not limited to: walking; working with and around other staff and County employees; dealing with interruptions; repetitive motion (hand-wrist) for keyboarding; vision-acuity (near) for monitoring PC screen data; Color vision necessary for working with color coded cables; hearing and speech (ordinary conversation) for communicating with staff and customers; touch (finger dexterity) for keyboarding; Environmental hazards include electrical hazards associated with working with computers, servers and circuits, and potential for falls from ladders.
Minimum Qualifications
Bachelor’s degree in computer information systems, management information systems or closely related field and four years of progressively responsible work experience in Datacenter Operations or Network Engineering, including two years supervisory experience; OR
Associate degree from an accredited college or university in computer information systems, management information systems or closely related field and five years of progressively responsible work experience in Systems Administration and/or Networking, including Voice and Data Telecommunications; including two years of supervisory experience; OR
Six years of progressively responsible work experience in Systems Administration and/or Networking, including Voice and Data Telecommunications; including two years of supervisory experience; OR
Any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.
The
ideal candidate will be an energetic, enthusiastic self-starter with an emphasis on the customer experience. This position will be working to support a 100+ server VMware environment providing critical services to Coconino County internal/external partners.
This position is exempt.
Note: Individuals in exempt classifications as part time employees may be classified as non-exempt per FLSA law regarding minimum weekly salary requirements.
Knowledge, Skills and Abilities
C
onsiderable knowledge of:
Active Directory, Group Policies, DHCP, DNS, LDAP
Network infrastructure and design including cabling, LAN, WAN, security and wireless
Strong understanding of cyber-security policies and procedures
Advanced knowledge of VMware ESXi infrastructure and networking
Strong working knowledge of NAS/SAN design and implementation including on-prem, cloud and hybrid solutions
Advanced administration of Office 365/Exchange including PowerShell scripting, transport rules and Data Loss Prevention
VOIP and Cisco Call Manager support, design, implementation and administration
MDM platforms
Administration of Datacenter hardware, Windows Operating Systems and application troubleshooting
Working knowledge of:
Telecommunication switches and hardware
Telecommunications software and applications
Asset management
Emergency operations center (EOC) support
Ability to:
Effectively discuss, translate, and describe highly complex topics with both technical and non-technical audiences
Coach team to continually improve efficiency and effectiveness; build confidence in the individual and the team
Understand the IT budget and expenditures within the divisions
Contribute toward effective, positive working relationships with internal and external colleagues.
Demonstrate cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.
Understand the organization’s goals and objectives.
Work independently with minimal supervision
Prioritize and execute tasks in a high-pressure environment.
Work in a team-oriented, collaborative environment.
Coconino County is an Equal Opportunity Employer.AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Employee Benefits
Coconino County offers a comprehensive employee benefitspackage to regular employees working 30 or more hours per week that includes:
(Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.)
Vacation/Annual Leave
Sick Leave
10 Holidays Per Year
Health Care Insurance
Dental Plan
Vision Plan
Group Life Insurance
Pre-Tax Deduction Plan
Sick Leave Conversion Plan
Personal Day Purchase Program
Vacation Sell Back Program
Tuition Reimbursement Program
Wellness Program
Long-Term Disability
Arizona State Retirement System
Employee Assistance Program
On-going Training Opportunities
Free bus transportation/ EcoPass bus pass
Elective Coverage
Dependent Medical, Dental, and Vision
Supplemental Life (for employees & dependents)
Flexible Spending Account
Health Savings Account
Tax-deferred investment program
Accidental and Disability Insurance
Short Term Disability
#J-18808-Ljbffr
At Coconino County, public service matters. Our dedication to public service promotes a culture that elicits employee growth, cultivates inspiration, and creates future leaders by empowering employees to solve internal and external customer needs and exceed customer service expectations. This is an onsite working manager position, responsible for administering the enterprise environment and supervising the day-to-day activities of the Datacenter/Operations and Network Administrator staff. Under direction, performs administrative, supervisory, and complex technical work in administration of the operational aspects of Information Technology Department including system administration, database configuration, networking, voice/data communications and support; exercises supervision over operational personnel; performs related work as assigned.
Please note:This position is up to 75% remote work and 25% minimum in office time. When working remotely, 1-hour response time is required for urgent IT matters and is subject to change at any time.
The offering range for this position is
$84,901.00 to $110,371.00.
This position will require the successful completion of a Criminal Justice Information Services fingerprint and background clearance within 90 days of employment, this must be maintained throughout employment.
Typical Duties
(Illustrative Only)
Recruits, manages, mentors, evaluates and writes performance reviews
Ensure regular communication to CIO/Deputy CIO concerning projects, risks, concerns, problems, and needs
Provide project updates ensuring on time/on budget delivery of enterprise projects/initiatives
Ability to analyze and resolve server/application/database performance, capacity, replication, and other distributed data issues
Hold weekly meetings with assigned staff to track progress and project milestones
Work closely with Division Leads to negotiate contracts and forecast expenditures
Evaluates and develops procedures to improve departmental operations; directs preparation of documentation
Meet with internal/external customers regularly to better understand their operational needs
Participates in budgeting, short and long-range planning, and development of department objectives
Regular use of VMware, BigFix, PowerShell, Splunk, SolarWinds, WSUS, 0365, CyberArk, Netwrix, Nessus, and all other relevant Administration Tools
Manage staff to update and track tasks and high priority projects within relevant project software
Participates in the operational change control process, capacity plans and the Coconino County business continuance plans
Essential functions of this position include but are not limited to: walking; working with and around other staff and County employees; dealing with interruptions; repetitive motion (hand-wrist) for keyboarding; vision-acuity (near) for monitoring PC screen data; Color vision necessary for working with color coded cables; hearing and speech (ordinary conversation) for communicating with staff and customers; touch (finger dexterity) for keyboarding; Environmental hazards include electrical hazards associated with working with computers, servers and circuits, and potential for falls from ladders.
Minimum Qualifications
Bachelor’s degree in computer information systems, management information systems or closely related field and four years of progressively responsible work experience in Datacenter Operations or Network Engineering, including two years supervisory experience; OR
Associate degree from an accredited college or university in computer information systems, management information systems or closely related field and five years of progressively responsible work experience in Systems Administration and/or Networking, including Voice and Data Telecommunications; including two years of supervisory experience; OR
Six years of progressively responsible work experience in Systems Administration and/or Networking, including Voice and Data Telecommunications; including two years of supervisory experience; OR
Any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.
The
ideal candidate will be an energetic, enthusiastic self-starter with an emphasis on the customer experience. This position will be working to support a 100+ server VMware environment providing critical services to Coconino County internal/external partners.
This position is exempt.
Note: Individuals in exempt classifications as part time employees may be classified as non-exempt per FLSA law regarding minimum weekly salary requirements.
Knowledge, Skills and Abilities
C
onsiderable knowledge of:
Active Directory, Group Policies, DHCP, DNS, LDAP
Network infrastructure and design including cabling, LAN, WAN, security and wireless
Strong understanding of cyber-security policies and procedures
Advanced knowledge of VMware ESXi infrastructure and networking
Strong working knowledge of NAS/SAN design and implementation including on-prem, cloud and hybrid solutions
Advanced administration of Office 365/Exchange including PowerShell scripting, transport rules and Data Loss Prevention
VOIP and Cisco Call Manager support, design, implementation and administration
MDM platforms
Administration of Datacenter hardware, Windows Operating Systems and application troubleshooting
Working knowledge of:
Telecommunication switches and hardware
Telecommunications software and applications
Asset management
Emergency operations center (EOC) support
Ability to:
Effectively discuss, translate, and describe highly complex topics with both technical and non-technical audiences
Coach team to continually improve efficiency and effectiveness; build confidence in the individual and the team
Understand the IT budget and expenditures within the divisions
Contribute toward effective, positive working relationships with internal and external colleagues.
Demonstrate cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.
Understand the organization’s goals and objectives.
Work independently with minimal supervision
Prioritize and execute tasks in a high-pressure environment.
Work in a team-oriented, collaborative environment.
Coconino County is an Equal Opportunity Employer.AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Employee Benefits
Coconino County offers a comprehensive employee benefitspackage to regular employees working 30 or more hours per week that includes:
(Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.)
Vacation/Annual Leave
Sick Leave
10 Holidays Per Year
Health Care Insurance
Dental Plan
Vision Plan
Group Life Insurance
Pre-Tax Deduction Plan
Sick Leave Conversion Plan
Personal Day Purchase Program
Vacation Sell Back Program
Tuition Reimbursement Program
Wellness Program
Long-Term Disability
Arizona State Retirement System
Employee Assistance Program
On-going Training Opportunities
Free bus transportation/ EcoPass bus pass
Elective Coverage
Dependent Medical, Dental, and Vision
Supplemental Life (for employees & dependents)
Flexible Spending Account
Health Savings Account
Tax-deferred investment program
Accidental and Disability Insurance
Short Term Disability
#J-18808-Ljbffr