State of Washington
DSHS TIA IT System Administration - Journey
State of Washington, Olympia, Washington, United States, 98502
Salary :
$83,268.00 - $111,984.00 Annually
Location :
Thurston County - Olympia, WA
Job Type:
Full Time - Permanent
Job Number:
2024-06706
Department:
Dept. of Social and Health Services
Division:
TIA
Opening Date:
10/25/2024
Closing Date:
11/8/2024 11:59 PM Pacific
Salary Information:
The high end of the salary range, Step M is typically a longevity step
Description
We have a journey-level opportunity for an IT System Admin at the Technology Innovation Administration (TIA) who can support, manage, and maintain the systems within the (DCS) at the Department of Social and Health Services (DSHS). You will be working with a team of experienced system admins to serve both external and internal customers.
In this role, the primary responsibility for providing technical support to business process needs, virtual and physical systems infrastructure that support all DCS and other IT staff across the DCS enterprise. You are responsible for the clustered SAN environment and its dependencies requires advanced server knowledge. Your broad technical knowledge of multiple networks, platforms and computing environments and the tools & software needed to manage these environments that house large data stores is required. In addition, the DCS IT Infrastructure team will be involved in several upcoming projects that will focus on modernizing systems, and participation in these projects will provide exposure to cloud technologies and other modern platforms. This opportunity will be hybrid/telework and the official duty station is in Olympia, WA
Some of what you'll do:Serve as a Systems Administrator for on-premises and Virtual Server Systems for the Division of Child Support.Create, implement, and maintain IT standards that affect the virtual server and Virtual PC infrastructure for server systems that encompass the DCS IT environment.Standards include software deployment, installation, and configuration standards.Provide guidance and mentoring for other IT team members in installation, maintenance, troubleshooting, problem resolution, and/or consulting tasks for complex systems, projects or operational problems that impact multiple business units with multiple business functions.Utilize system management tools to monitor and maintain Server Systems and proactively respond to issues and errors.Work with other DCS-IT technical staff to migrate and manage systems in the Azure Cloud environment.Support and maintain existing, high-risk and impact mission critical communication servers, and applications.Maintain Windows Server systems using best practices and frameworks to ensure the system functionality and reliability and meet federal and state security requirements patched, secured, encrypted and on the latest software versions.Ensure best possible data network for DCS with available resources. Keep network hardware up to date with the latest firmware and BIOS.Coordinate, plan and document implementation of new Systems and Hardware for DCS and Business partners.Work with DCS-IT staff in planning for migration to upgraded OS versions and replacement hardware.Our ideal applicant is a self-motivated, collaborative individual, who has effective communication skills, they have a passion for taking the initiative, identifying problems, supporting, multi-tasking, and thinking critically about their work, and can help the team deliver quality, timely, and well-tested system enhancements to customers, ensuring that our products, applications, and systems that connect seamlessly and work correctly to accomplish goals for productivity and organization-wide quality of service.
If this is your area of expertise and interest, we encourage you to apply!
Who should apply?
A bachelor's degree including 9 semester or 15 quarter hours of computer science courses and four years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.ORAn associate degree or completion of an accredited vocational training program in an information technology or related program and five years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.Consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases will substitute for education based on one year of experience for two years of education.A master's degree will substitute for one year of the required experience.Minimum of 3 years' experience (within the past 5 years) at the expert technical level designing, configuring, maintaining, and administering enterprise class environments; Microsoft Server 2008 or newer, Microsoft Windows 10, Windows Active Directory.Preferred Education, Experience, or Certifications
DCS, ESA, DSHS, and OIC Information technology-related technical policies, security policies, standards, and service offerings.Division of Child Support policy, practice, procedures, language, and workflow processes as they relate to SEMS and other computer software/databases used by staff.Virtual Machine management and industry best practices.Ability to assess business processes and needs, establish user requirements related to new hardware/software or software functions, and translate that knowledge into high level design strategies.To be considered for this opportunity please include the following:
Current chronological resumeCover letter explaining why you are interested in the job, and the skills and experience that make you the best person for the job.Three professional references with current contact informationThe Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions?
Contact and reference job number 06706
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
More than Just a Paycheck!Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note:
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance BenefitsEmployees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred CompensationState Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social SecurityAll state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan ForgivenessIf you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
HolidaysFull-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note:
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick LeaveFull-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note:
Most agencies follow the civil service rules covering leave and holidays for
exempt
employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military LeaveWashington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement LeaveMost employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional LeaveLeave Sharing
Family and Medical Leave Act (FMLA)Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
Do you have four or more years of experience as a System Administrator responsible for configuration, maintenance or testing related to server hardware and/or storage solutions?
YesNo
02
Please briefly explain how you gained the experience in question #1, If this does not apply, type N/A.
03
To demonstrate your qualifications, please select ALL relevant experience from the past four years:
Three (3) years of experience within the past five years at the expert technical level designing, configuring, and administering enterprise class environments; Microsoft Server 2008 or newer, Microsoft Windows 10 and Windows Active Directory.I have working knowledge and experience configuring and maintaining Microsoft Hyper-V or VMWare environments to meet industry best practices.I have experience troubleshooting networking issues related to DHCP, DNS, firewalls and/or switch configurations.I do not have this experience.
Required Question
$83,268.00 - $111,984.00 Annually
Location :
Thurston County - Olympia, WA
Job Type:
Full Time - Permanent
Job Number:
2024-06706
Department:
Dept. of Social and Health Services
Division:
TIA
Opening Date:
10/25/2024
Closing Date:
11/8/2024 11:59 PM Pacific
Salary Information:
The high end of the salary range, Step M is typically a longevity step
Description
We have a journey-level opportunity for an IT System Admin at the Technology Innovation Administration (TIA) who can support, manage, and maintain the systems within the (DCS) at the Department of Social and Health Services (DSHS). You will be working with a team of experienced system admins to serve both external and internal customers.
In this role, the primary responsibility for providing technical support to business process needs, virtual and physical systems infrastructure that support all DCS and other IT staff across the DCS enterprise. You are responsible for the clustered SAN environment and its dependencies requires advanced server knowledge. Your broad technical knowledge of multiple networks, platforms and computing environments and the tools & software needed to manage these environments that house large data stores is required. In addition, the DCS IT Infrastructure team will be involved in several upcoming projects that will focus on modernizing systems, and participation in these projects will provide exposure to cloud technologies and other modern platforms. This opportunity will be hybrid/telework and the official duty station is in Olympia, WA
Some of what you'll do:Serve as a Systems Administrator for on-premises and Virtual Server Systems for the Division of Child Support.Create, implement, and maintain IT standards that affect the virtual server and Virtual PC infrastructure for server systems that encompass the DCS IT environment.Standards include software deployment, installation, and configuration standards.Provide guidance and mentoring for other IT team members in installation, maintenance, troubleshooting, problem resolution, and/or consulting tasks for complex systems, projects or operational problems that impact multiple business units with multiple business functions.Utilize system management tools to monitor and maintain Server Systems and proactively respond to issues and errors.Work with other DCS-IT technical staff to migrate and manage systems in the Azure Cloud environment.Support and maintain existing, high-risk and impact mission critical communication servers, and applications.Maintain Windows Server systems using best practices and frameworks to ensure the system functionality and reliability and meet federal and state security requirements patched, secured, encrypted and on the latest software versions.Ensure best possible data network for DCS with available resources. Keep network hardware up to date with the latest firmware and BIOS.Coordinate, plan and document implementation of new Systems and Hardware for DCS and Business partners.Work with DCS-IT staff in planning for migration to upgraded OS versions and replacement hardware.Our ideal applicant is a self-motivated, collaborative individual, who has effective communication skills, they have a passion for taking the initiative, identifying problems, supporting, multi-tasking, and thinking critically about their work, and can help the team deliver quality, timely, and well-tested system enhancements to customers, ensuring that our products, applications, and systems that connect seamlessly and work correctly to accomplish goals for productivity and organization-wide quality of service.
If this is your area of expertise and interest, we encourage you to apply!
Who should apply?
A bachelor's degree including 9 semester or 15 quarter hours of computer science courses and four years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.ORAn associate degree or completion of an accredited vocational training program in an information technology or related program and five years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.Consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases will substitute for education based on one year of experience for two years of education.A master's degree will substitute for one year of the required experience.Minimum of 3 years' experience (within the past 5 years) at the expert technical level designing, configuring, maintaining, and administering enterprise class environments; Microsoft Server 2008 or newer, Microsoft Windows 10, Windows Active Directory.Preferred Education, Experience, or Certifications
DCS, ESA, DSHS, and OIC Information technology-related technical policies, security policies, standards, and service offerings.Division of Child Support policy, practice, procedures, language, and workflow processes as they relate to SEMS and other computer software/databases used by staff.Virtual Machine management and industry best practices.Ability to assess business processes and needs, establish user requirements related to new hardware/software or software functions, and translate that knowledge into high level design strategies.To be considered for this opportunity please include the following:
Current chronological resumeCover letter explaining why you are interested in the job, and the skills and experience that make you the best person for the job.Three professional references with current contact informationThe Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions?
Contact and reference job number 06706
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
More than Just a Paycheck!Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note:
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance BenefitsEmployees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred CompensationState Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social SecurityAll state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan ForgivenessIf you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
HolidaysFull-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note:
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick LeaveFull-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note:
Most agencies follow the civil service rules covering leave and holidays for
exempt
employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military LeaveWashington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement LeaveMost employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional LeaveLeave Sharing
Family and Medical Leave Act (FMLA)Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
Do you have four or more years of experience as a System Administrator responsible for configuration, maintenance or testing related to server hardware and/or storage solutions?
YesNo
02
Please briefly explain how you gained the experience in question #1, If this does not apply, type N/A.
03
To demonstrate your qualifications, please select ALL relevant experience from the past four years:
Three (3) years of experience within the past five years at the expert technical level designing, configuring, and administering enterprise class environments; Microsoft Server 2008 or newer, Microsoft Windows 10 and Windows Active Directory.I have working knowledge and experience configuring and maintaining Microsoft Hyper-V or VMWare environments to meet industry best practices.I have experience troubleshooting networking issues related to DHCP, DNS, firewalls and/or switch configurations.I do not have this experience.
Required Question