Sentral Services
Community Manager (Luxury & High Rise Experience Required)
Sentral Services, San Jose, California, United States, 95199
About Sentral
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at www.Sentral.com.
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The
General Manager
functions as the primary strategic business leader of the property. Strong business intelligence and proven success in customer service are required for the position's main aim: cultivating a culture of excellence in service and maximizing revenue and efficiencies for the organization. The role will take ownership of all property related matters. Direct responsibility for the property's P&L, financial performance, sales and revenue generation and delivering a return on investment to ownership. In addition, the General Manager ensures meeting the objective of exceeding guest and associate expectations.
The responsibilities include but are not limited to development and implementation of property-wide strategies, scaling and oversight of our exciting new home share program, employing cost-control and revenue improvement programs as well as developing annual operating budgets and sales and marketing plans. Building relationships and fostering an environment of trust, strong communication and empowerment will be key to the success of this role. Enthusiasm, leadership and managerial skills are essential for motivating, supervising and training the onsite team with stand-ups to keep members up-to-date on the latest advancements. The ideal candidate is a natural leader and proven performer in high pressure, ever-changing environments who prioritizes a high level of service and customer experience above all.
T
his is an in-person position located on-site of the property.
What You'll Do:Champion Sentral standards, best practices, policies and procedures, and value of excellent in customer serviceProvide inspirational leadership, motivating team to achieve and exceed operational excellenceDevelop deployment strategies to market property and homesharing opportunity to increase market shareFoster an open-door policy environment and culture of trust and communityCreate an environment that promotes team member engagement and growthDemonstrate dedication to acquiring, retaining, and developing talent by providing structure, direction, feedback and recognition while facilitating team processes and on-going trainingEstablish appropriate presence in community to build relationships with key business partners and clientsActively participate in daily meetings to uphold operational efficiencies and interdepartmental communicationDevelop excellent rapport with residents and guests so they always feel lovedRespond to resident and guest questions and concerns in a timely mannerWork with the owners to identify community goals and objectivesAnalyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustmentsCreate and implement leasing goals, while managing an effective lease expiration programManage a highly skilled on-site team with effective recruitment, training, motivation and development programsAchieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programsDevelop yearly operating budgets/forecasts and sales/marketing plansAccurately create, prepare and convey all operational and financial data to the Regional Manager in a timely mannerAnalyze and evaluate monthly and/or quarterly financial statements; write clear and concise owner's reports to substantiate the analysisEvaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updatedEffectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scoresImplement programs for resident retention and service request follow-upsIntroduce and monitor effective lease renewal programsEffectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends; ensure leasing staff develops similar knowledgeDirect efforts to implement sales and marketing plans which effectively maximize rental income and result in high occupancyOversee all aspects of property condition and maintenance related to home share turn, common area cleaning and repair, service requests and preventative maintenance programsPromote and teach safe work practices among on-site team and ensure all safety programs are implemented and followedCreate staffing schedules and ensure they are consistent with community needsAdhere to established company standards and operating proceduresEnsure compliance with all company, local, state and federal regulations and safety rulesPerform other related duties and assignments as needed and assignedSkills and Experience
High School Diploma or equivalent experience required; some college preferredA minimum of three years of experience in luxury residential property management or hotelsProven leadership experience requiredMust possess strong attention to detail and sales abilityKnowledgeable about OSHA laws and regulationsStrong decision-making and problem-solving skillsComputer literate with capability in PMS software, MS Office and related communication toolsMust possess a positive attitude and the ability to smile under all circumstancesWillingness to participate in training in order to comply with new or existing lawsAbility to work a flexible schedule, including evenings and weekendsDemonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problemSentral Benefits
Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.Career Development: We offer extensive learning and development opportunities to support growth.The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
Work in a space that includes indoor and outdoor spaces, with and without coveringMove throughout the property for extended periods of timeTransport boxes and equipment weighing up to 20 poundsCommunicate with other persons in the buildingObserve details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at www.Sentral.com.
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The
General Manager
functions as the primary strategic business leader of the property. Strong business intelligence and proven success in customer service are required for the position's main aim: cultivating a culture of excellence in service and maximizing revenue and efficiencies for the organization. The role will take ownership of all property related matters. Direct responsibility for the property's P&L, financial performance, sales and revenue generation and delivering a return on investment to ownership. In addition, the General Manager ensures meeting the objective of exceeding guest and associate expectations.
The responsibilities include but are not limited to development and implementation of property-wide strategies, scaling and oversight of our exciting new home share program, employing cost-control and revenue improvement programs as well as developing annual operating budgets and sales and marketing plans. Building relationships and fostering an environment of trust, strong communication and empowerment will be key to the success of this role. Enthusiasm, leadership and managerial skills are essential for motivating, supervising and training the onsite team with stand-ups to keep members up-to-date on the latest advancements. The ideal candidate is a natural leader and proven performer in high pressure, ever-changing environments who prioritizes a high level of service and customer experience above all.
T
his is an in-person position located on-site of the property.
What You'll Do:Champion Sentral standards, best practices, policies and procedures, and value of excellent in customer serviceProvide inspirational leadership, motivating team to achieve and exceed operational excellenceDevelop deployment strategies to market property and homesharing opportunity to increase market shareFoster an open-door policy environment and culture of trust and communityCreate an environment that promotes team member engagement and growthDemonstrate dedication to acquiring, retaining, and developing talent by providing structure, direction, feedback and recognition while facilitating team processes and on-going trainingEstablish appropriate presence in community to build relationships with key business partners and clientsActively participate in daily meetings to uphold operational efficiencies and interdepartmental communicationDevelop excellent rapport with residents and guests so they always feel lovedRespond to resident and guest questions and concerns in a timely mannerWork with the owners to identify community goals and objectivesAnalyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustmentsCreate and implement leasing goals, while managing an effective lease expiration programManage a highly skilled on-site team with effective recruitment, training, motivation and development programsAchieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programsDevelop yearly operating budgets/forecasts and sales/marketing plansAccurately create, prepare and convey all operational and financial data to the Regional Manager in a timely mannerAnalyze and evaluate monthly and/or quarterly financial statements; write clear and concise owner's reports to substantiate the analysisEvaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updatedEffectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scoresImplement programs for resident retention and service request follow-upsIntroduce and monitor effective lease renewal programsEffectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends; ensure leasing staff develops similar knowledgeDirect efforts to implement sales and marketing plans which effectively maximize rental income and result in high occupancyOversee all aspects of property condition and maintenance related to home share turn, common area cleaning and repair, service requests and preventative maintenance programsPromote and teach safe work practices among on-site team and ensure all safety programs are implemented and followedCreate staffing schedules and ensure they are consistent with community needsAdhere to established company standards and operating proceduresEnsure compliance with all company, local, state and federal regulations and safety rulesPerform other related duties and assignments as needed and assignedSkills and Experience
High School Diploma or equivalent experience required; some college preferredA minimum of three years of experience in luxury residential property management or hotelsProven leadership experience requiredMust possess strong attention to detail and sales abilityKnowledgeable about OSHA laws and regulationsStrong decision-making and problem-solving skillsComputer literate with capability in PMS software, MS Office and related communication toolsMust possess a positive attitude and the ability to smile under all circumstancesWillingness to participate in training in order to comply with new or existing lawsAbility to work a flexible schedule, including evenings and weekendsDemonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problemSentral Benefits
Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.Career Development: We offer extensive learning and development opportunities to support growth.The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
Work in a space that includes indoor and outdoor spaces, with and without coveringMove throughout the property for extended periods of timeTransport boxes and equipment weighing up to 20 poundsCommunicate with other persons in the buildingObserve details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.