LHH Recruitment Solutions
Helpdesk Support Technician - Onsite
LHH Recruitment Solutions, Tempe, Arizona, us, 85285
Our client located in Phoenix is looking for a dedicated and detail-oriented Helpdesk and IT Support Technician. The client is ideally looking for 1-2+ years of experience working in a help desk environment, and proficiency working with Windows OS, Apple OS, Apple iOS and Android OS devices. The right candidate will be a highly detail oriented and analytical individual who will accurately capture customer interactions and close out submitted IT trouble tickets in a timely manner.
This role will be on-site, with one day working remote a week after completed training.
Responsibilities for Help Desk Technician
Manage and resolve IT Help Desk tickets in a timely manner
Provide technical assistance with routine needs such as general computer use, password resets, printing, use of Microsoft Outlook/Word/Excel/Powerpoint, file backup, and conference room use.
Experience working with and troubleshooting Windows OS, Apple OS, Apple iOS and Android OS devices.
Remotely access hardware or software for internal customers to provide technical support, troubleshoot and resolve issues
Escalate issues as needed to appropriate department
Install, make changes and repair computer hardware and software as needed
update/add/close users accounts into Office 365 Administration Portal and Active directory.
Follow-up with customers to ensure issues are resolved
Qualifications for Help Desk Technician
1-2+ years of experience working in an IT help desk or service desk environment
Basic knowledge of TCP/IP, DHCP, and DNS configuration. As well as LAN and WAN concepts.
CompTia Tech+ Certification preferred
Detail oriented in order to keep detailed notes on tickets
Ability to diagnose and resolve basic computer technical issues
This client offers a comprehensive benefits package including: Medical and Dental Coverage, Monthly HSA Contributions, Generous PTO, and retirement plan contribution matching.
Pay Details:
$38,000.00 to $42,500.00 per year
Search managed by:
Justin Mason
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance
This role will be on-site, with one day working remote a week after completed training.
Responsibilities for Help Desk Technician
Manage and resolve IT Help Desk tickets in a timely manner
Provide technical assistance with routine needs such as general computer use, password resets, printing, use of Microsoft Outlook/Word/Excel/Powerpoint, file backup, and conference room use.
Experience working with and troubleshooting Windows OS, Apple OS, Apple iOS and Android OS devices.
Remotely access hardware or software for internal customers to provide technical support, troubleshoot and resolve issues
Escalate issues as needed to appropriate department
Install, make changes and repair computer hardware and software as needed
update/add/close users accounts into Office 365 Administration Portal and Active directory.
Follow-up with customers to ensure issues are resolved
Qualifications for Help Desk Technician
1-2+ years of experience working in an IT help desk or service desk environment
Basic knowledge of TCP/IP, DHCP, and DNS configuration. As well as LAN and WAN concepts.
CompTia Tech+ Certification preferred
Detail oriented in order to keep detailed notes on tickets
Ability to diagnose and resolve basic computer technical issues
This client offers a comprehensive benefits package including: Medical and Dental Coverage, Monthly HSA Contributions, Generous PTO, and retirement plan contribution matching.
Pay Details:
$38,000.00 to $42,500.00 per year
Search managed by:
Justin Mason
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance