Billfold
Head Of Product
Billfold, New York, New York, us, 10261
About Billfold
Billfold was founded in 2016 by food and beverage operators who were pressed to create their own "Cashless" solution that fully addressed their needs around payment speeds. Whether it's a 500 or 500K person event, Billfold is the only RFID cashless point of sale solutions company for live events and festivals that's built to support operators at scale. Billfold thrives on providing win-win scenarios, always looking after the client's ROI as we implement solutions that truly drive revenue and experience objectives.
About this role:
The Head Of Product will formalize Billfold's product management function and lead all product development and implementation in collaboration with Operations and Development leadership. They will develop and maintain Billfold's product roadmap, product feedback mechanism, and product launch processes, and development life cycle. The Head Of Product will also act as the product communication hub for Development, Sales, Client Success, and Operations by streamlining and facilitating product communication, feedback and education.
What you will do:Product Roadmap & DevelopmentCollaborate with Operations and Development leadership to define the product vision, goals, and strategic direction. Conduct market research and competitor analysis to identify market trends, customer needs, new product and feature developments. Conduct A/B testing and user research to validate product hypotheses and gather insights. Collect, analyze, prioritize, plan, and scope product features, enhancements, and bugs based on strategic goals, customer feedback, and business priorities for inclusion in product roadmapDevelop and communicate the product roadmap to internal teams, executives, and other stakeholders. Regularly review and update the product roadmap based on changes in market dynamics, business priorities, and customer feedback. Track the progress of ongoing projects and initiatives against the roadmap.Product & Feature Launch ManagementDevelop and lead product and feature launch processes cross-functionally for Development, Sales, Client Success, and Deployment Operations. Conduct and monitor QA and live testing of new updates and fixes and ensure seamless implementation. Coordinate communication about new updates, upcoming changes, and ongoing development to clients, Sales, Client Success, and Deployment Operations.Product & Feature EducationAct as a product subject matter expert to support the development of internal product and feature education and training initiatives in collaboration with the Operations Administrator and HR. Act as a product subject matter expert to support the development and maintenance of a customer education portal in collaboration with Client Success Assist Marketing with the development of ongoing features highlights and customer education. Facilitate live trainings and webinars for internal teams and clients as neededHardwareCustom projectsStand developmentComponent reviewKnowledge & Skills (Required)
10+ years of progressive product management experience in B2B software and hardwareRobust experience with product roadmap development and managementExpertise in SCRUM, Kanban and Agile development methodologiesKnowledge of leading UX/UI design principlesAbility to travel to approximately 25% of the time (once a month) to deploymentsPossess empathy and understanding of Billfold's client needs, painpoints, and experience with similar technologiesKnowledge & Skills (Preferred)
Prior experience product management experience in startup environmentPoint of Sale Industry ExperiencePrior experience with hospitality and/or live events technologyPhysical Requirements
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.Must be able to walk short distances, pick up materials, and sit for extended periods of timeBenefits
Health, Dental, and Vision via ADP TotalsourceGym reimbursement, HSA, and pre-tax OCB parking & commuter benefitsThree weeks of PTOAccess to Billfold events and venues, with discretionary tickets for friends and family
$160,000 - $199,998 a year
The salary range does not include bonus and equity
Billfold is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Billfold was founded in 2016 by food and beverage operators who were pressed to create their own "Cashless" solution that fully addressed their needs around payment speeds. Whether it's a 500 or 500K person event, Billfold is the only RFID cashless point of sale solutions company for live events and festivals that's built to support operators at scale. Billfold thrives on providing win-win scenarios, always looking after the client's ROI as we implement solutions that truly drive revenue and experience objectives.
About this role:
The Head Of Product will formalize Billfold's product management function and lead all product development and implementation in collaboration with Operations and Development leadership. They will develop and maintain Billfold's product roadmap, product feedback mechanism, and product launch processes, and development life cycle. The Head Of Product will also act as the product communication hub for Development, Sales, Client Success, and Operations by streamlining and facilitating product communication, feedback and education.
What you will do:Product Roadmap & DevelopmentCollaborate with Operations and Development leadership to define the product vision, goals, and strategic direction. Conduct market research and competitor analysis to identify market trends, customer needs, new product and feature developments. Conduct A/B testing and user research to validate product hypotheses and gather insights. Collect, analyze, prioritize, plan, and scope product features, enhancements, and bugs based on strategic goals, customer feedback, and business priorities for inclusion in product roadmapDevelop and communicate the product roadmap to internal teams, executives, and other stakeholders. Regularly review and update the product roadmap based on changes in market dynamics, business priorities, and customer feedback. Track the progress of ongoing projects and initiatives against the roadmap.Product & Feature Launch ManagementDevelop and lead product and feature launch processes cross-functionally for Development, Sales, Client Success, and Deployment Operations. Conduct and monitor QA and live testing of new updates and fixes and ensure seamless implementation. Coordinate communication about new updates, upcoming changes, and ongoing development to clients, Sales, Client Success, and Deployment Operations.Product & Feature EducationAct as a product subject matter expert to support the development of internal product and feature education and training initiatives in collaboration with the Operations Administrator and HR. Act as a product subject matter expert to support the development and maintenance of a customer education portal in collaboration with Client Success Assist Marketing with the development of ongoing features highlights and customer education. Facilitate live trainings and webinars for internal teams and clients as neededHardwareCustom projectsStand developmentComponent reviewKnowledge & Skills (Required)
10+ years of progressive product management experience in B2B software and hardwareRobust experience with product roadmap development and managementExpertise in SCRUM, Kanban and Agile development methodologiesKnowledge of leading UX/UI design principlesAbility to travel to approximately 25% of the time (once a month) to deploymentsPossess empathy and understanding of Billfold's client needs, painpoints, and experience with similar technologiesKnowledge & Skills (Preferred)
Prior experience product management experience in startup environmentPoint of Sale Industry ExperiencePrior experience with hospitality and/or live events technologyPhysical Requirements
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.Must be able to walk short distances, pick up materials, and sit for extended periods of timeBenefits
Health, Dental, and Vision via ADP TotalsourceGym reimbursement, HSA, and pre-tax OCB parking & commuter benefitsThree weeks of PTOAccess to Billfold events and venues, with discretionary tickets for friends and family
$160,000 - $199,998 a year
The salary range does not include bonus and equity
Billfold is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.