Eastern University
Helpdesk Support Technician
Eastern University, United, Pennsylvania, us, 15689
Location :
St. Davids
Job Type:
Full-Time
Job Number:
956
Department:
Technology Services
Opening Date:
09/27/2024
Join our vibrant community of dedicated faculty and staff who work to create a transformative educational experience rooted in faith, reason, and justice.
Eastern University is a nationally-recognized Christian university enrolling approximately 7,000 students in a wide array of undergraduate, graduate, professional, and seminary programs. The university's main campus is located in St. Davids, PA, with many programs also offered online. Eastern's core values of Faith, Reason, and Justice are woven into all of its educational offerings. Through dynamic programs, a vibrant campus community, and meaningful service learning opportunities, Eastern University is committed to providing students with transformative, accessible, and affordable education.Position Description
The Helpdesk Support Tech, reporting to the Director of Technical Services, provides desktop support for faculty, staff, and students both in person and over the phone. In addition, the Helpdesk Support Tech assists in configuring and deploying faculty and staff computers and other campus resources.Position Responsibilities
Interacts with students, faculty, and staff on a daily basis to resolve technical issues.Configures, delivers, and installs computer systems and peripherals.Troubleshoots and resolves desktop hardware, software, and network connectivity issues in a mixed OS environment.Answers helpdesk support line calls and works on helpdesk tickets.Helps mentor student workers.Embodies values of caring and compassion, justice and integrity, competence and affirmation.Seeks to treat each member of the campus community with fairness, dignity and respect seeking a spirit of unity and harmony as we join together to achieve our common mission.Other duties as assigned
Qualifications
Must have demonstrated experience in troubleshooting hardware, software, basic network connectivity and MS products. Thorough knowledge of Windows 8/10 and MacOS required. Must have a sound understanding of client network connectivity both wired and wireless. Must be capable of multitasking and be able to work independently to meet deadlines. Must becustomer service oriented. Must be willing to work with students, faculty, staff, in a Christian environment.
About Eastern University
Eastern University is a Christian university of the arts and sciences that integrates faith, reason and justice for students in its undergraduate, graduate, seminary, urban, professional and international programs.
Applicants should have a Christian commitment compatible with its mission and be willing to support the mission and vision of the university . The university complies with federal and state guidelines of nondiscrimination in employment; members of protected classes encouraged to apply.
Background Checks
Standard University employees are required to complete the background clearance process. Employment is contingent upon the successful results of an employment background screening. The employment background screening may include but is not limited to your consumer credit history (for positions that work with the university finances or alumni funds only), verification of education and professional credentials, criminal history, driving history, residency, immigration status, performance, references, and other qualities pertinent to your qualifications for the following position.
Youth Clearances are required for positions with direct contact with children and essential personnel positions. Employees working with or around minor age children are required to complete the youth clearance process which includes the following four child protection clearances:
1) Affidavit;
2) FBI Criminal Record Check;
3) Pennsylvania Department of Human Services Child Abuse History Clearance and;
4) Pennsylvania State Police Criminal Record Check.
In accordance with state laws, Act 73 of 2007, Act 153 of 2014, Act 168 (relating to the Child Protective Services Law), school employees of Eastern University who will have "direct contact with children" must complete the background check process prior to employment. Results must be submitted within ten days of receipt.
Description Disclaimer
This description is intended to describe the general level and nature of work performed by the person/people assigned to this position. It is not to be construed as an exhaustive list of duties and responsibilities of the person/people so assigned.
Statement of Non-Discrimination
Eastern University is committed to the principles of equal opportunity as defined under federal and state law, and does not discriminate unlawfully on the basis of race, gender, sexual orientation, color, creed, disability, national/ethnic origin, age, disabled veteran/Vietnam-era, Genetic Information and Nondiscrimination Act (GINA), or veteran status in its admission policy, program, or activities, educational policies, scholarship and loan programs, athletic and other University-administered programs, or employment practices and programs.
We offer a complete benefits package to full-time faculty and staff including healthcare coverage, retirement plan contributions, flexible spending and health savings accounts, life insurance, long-term and short-term disability, tuition remission and tuition exchange participation as well as an extensive holiday, summer hours and paid time off leave schedule.
Part-time Regular staff who are scheduled 30-36 hours per week over the course of a year, receive a full benefit package based on their part-time scheduled hours. Healthcare coverage is based on the ACA medical coverage guidelines. Affiliate faculty receive a benefit package as outlined with their covenant. Adjunct faculty may be eligible for medical coverage under the ACA after an annual one year lookback review.
Part-time staff who are scheduled to work less than 30 hours per week schedule are eligible for employer contribution towards the retirement plan after one year of employment. Eligibility rules apply. Adjunct faculty may make employee deferral contributions towards the retirement plan.
Part-Time Graduate Assistant Coaches are eligible for participation in the Tuition Remission Coaches Program.
Temporary, Contractors and Seasonal Employees: Individuals in this status are scheduled on an as-needed-basis and are not eligible for participation in the University's benefits programs.
Detailed information regarding our benefits program and eligibility is provided once hired or you can contact Human Resources with any questions.
St. Davids
Job Type:
Full-Time
Job Number:
956
Department:
Technology Services
Opening Date:
09/27/2024
Join our vibrant community of dedicated faculty and staff who work to create a transformative educational experience rooted in faith, reason, and justice.
Eastern University is a nationally-recognized Christian university enrolling approximately 7,000 students in a wide array of undergraduate, graduate, professional, and seminary programs. The university's main campus is located in St. Davids, PA, with many programs also offered online. Eastern's core values of Faith, Reason, and Justice are woven into all of its educational offerings. Through dynamic programs, a vibrant campus community, and meaningful service learning opportunities, Eastern University is committed to providing students with transformative, accessible, and affordable education.Position Description
The Helpdesk Support Tech, reporting to the Director of Technical Services, provides desktop support for faculty, staff, and students both in person and over the phone. In addition, the Helpdesk Support Tech assists in configuring and deploying faculty and staff computers and other campus resources.Position Responsibilities
Interacts with students, faculty, and staff on a daily basis to resolve technical issues.Configures, delivers, and installs computer systems and peripherals.Troubleshoots and resolves desktop hardware, software, and network connectivity issues in a mixed OS environment.Answers helpdesk support line calls and works on helpdesk tickets.Helps mentor student workers.Embodies values of caring and compassion, justice and integrity, competence and affirmation.Seeks to treat each member of the campus community with fairness, dignity and respect seeking a spirit of unity and harmony as we join together to achieve our common mission.Other duties as assigned
Qualifications
Must have demonstrated experience in troubleshooting hardware, software, basic network connectivity and MS products. Thorough knowledge of Windows 8/10 and MacOS required. Must have a sound understanding of client network connectivity both wired and wireless. Must be capable of multitasking and be able to work independently to meet deadlines. Must becustomer service oriented. Must be willing to work with students, faculty, staff, in a Christian environment.
About Eastern University
Eastern University is a Christian university of the arts and sciences that integrates faith, reason and justice for students in its undergraduate, graduate, seminary, urban, professional and international programs.
Applicants should have a Christian commitment compatible with its mission and be willing to support the mission and vision of the university . The university complies with federal and state guidelines of nondiscrimination in employment; members of protected classes encouraged to apply.
Background Checks
Standard University employees are required to complete the background clearance process. Employment is contingent upon the successful results of an employment background screening. The employment background screening may include but is not limited to your consumer credit history (for positions that work with the university finances or alumni funds only), verification of education and professional credentials, criminal history, driving history, residency, immigration status, performance, references, and other qualities pertinent to your qualifications for the following position.
Youth Clearances are required for positions with direct contact with children and essential personnel positions. Employees working with or around minor age children are required to complete the youth clearance process which includes the following four child protection clearances:
1) Affidavit;
2) FBI Criminal Record Check;
3) Pennsylvania Department of Human Services Child Abuse History Clearance and;
4) Pennsylvania State Police Criminal Record Check.
In accordance with state laws, Act 73 of 2007, Act 153 of 2014, Act 168 (relating to the Child Protective Services Law), school employees of Eastern University who will have "direct contact with children" must complete the background check process prior to employment. Results must be submitted within ten days of receipt.
Description Disclaimer
This description is intended to describe the general level and nature of work performed by the person/people assigned to this position. It is not to be construed as an exhaustive list of duties and responsibilities of the person/people so assigned.
Statement of Non-Discrimination
Eastern University is committed to the principles of equal opportunity as defined under federal and state law, and does not discriminate unlawfully on the basis of race, gender, sexual orientation, color, creed, disability, national/ethnic origin, age, disabled veteran/Vietnam-era, Genetic Information and Nondiscrimination Act (GINA), or veteran status in its admission policy, program, or activities, educational policies, scholarship and loan programs, athletic and other University-administered programs, or employment practices and programs.
We offer a complete benefits package to full-time faculty and staff including healthcare coverage, retirement plan contributions, flexible spending and health savings accounts, life insurance, long-term and short-term disability, tuition remission and tuition exchange participation as well as an extensive holiday, summer hours and paid time off leave schedule.
Part-time Regular staff who are scheduled 30-36 hours per week over the course of a year, receive a full benefit package based on their part-time scheduled hours. Healthcare coverage is based on the ACA medical coverage guidelines. Affiliate faculty receive a benefit package as outlined with their covenant. Adjunct faculty may be eligible for medical coverage under the ACA after an annual one year lookback review.
Part-time staff who are scheduled to work less than 30 hours per week schedule are eligible for employer contribution towards the retirement plan after one year of employment. Eligibility rules apply. Adjunct faculty may make employee deferral contributions towards the retirement plan.
Part-Time Graduate Assistant Coaches are eligible for participation in the Tuition Remission Coaches Program.
Temporary, Contractors and Seasonal Employees: Individuals in this status are scheduled on an as-needed-basis and are not eligible for participation in the University's benefits programs.
Detailed information regarding our benefits program and eligibility is provided once hired or you can contact Human Resources with any questions.