Production Support / BA

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iLabor Jobs Details

Client Industry

Production

Full Job Description

See Primary Skills

Visa Restrictions

No

Locals Only/ Out of Area/ Remote

Remote

Interview Type (Phone, Video, Face to Face)

Video

Anticipated Start (in weeks)

2

3-5 Must Haves

• 1-2 year's technology experience as a business analyst• Salesforce• SQL• Need an understanding of data and how it relates to ecosystemsRequired Skills : Kforce has a client in Brooklyn, NY that is seeking a Production Support/BA. The Production Support/BA will be responsible for overall production support/admin of projects, defining the stories, requirements, documentation development, and overall collaboration with internal teams. Responsibilities: * Resolving real-time customer-facing problems on a service desk queue * The Production Support/BA will be monitoring of product bug queues in order to validate, triage and prioritize fixes * Learning internal systems and data flows, and documenting triage steps as needed * Develop a broad knowledge base to serve as the business go-to individual as issues or questions arise * The Production Support/BA will be analyzing and modifying Salesforce metadata (fields, object, email templates, reports as well as declarative automation) * Perform source system analysis and requirements gathering with internal/external customers. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Basic Qualification :Additional Skills :Rank :A2Requested Date :2022-12-19