Critical Mass
Business Analyst
Critical Mass, Chicago, Illinois, United States, 60290
As a Business Analyst, you have experience gathering and documenting product requirements. You have worked in a variety of systems environments and have at least a general understanding of the technology considerations. You communicate in an empathetic, positive and friendly manner with a focus on clarifying business needs and customer service. Working with contractors, vendors and multiple processes and methodologies to manage requirements for all stakeholders.
You will:
Business Process Re-engineering:Contributes to the analysis of business processes to identify and clarify requirementsContributes to improvements to business processesIs able to analyze and assess an organization's business modelRequirements Documentation:Demonstrates an ability to express complex ideas clearlyFacilitates analysis, classification and documentation of requirementsProposes an appropriate document-set for a projectPublishes, distributes and facilitates sign-off of requirements documentationManages changes to the requirements baselineSupports impact analysis on changes to requirement(s) through project lifecycleEliciting Requirements:Gathers, clarifies and validates requirementsActs as interpreter who facilitates communication between clients and internal teamsAnticipates, quantifies and resolves problems and issues with requirementsStructured Analysis:Uses data and process modelling techniques to identify and clarify requirementsCommunicates with clients and internal teams to clarify and validate requirementsUses data and process modelling toolsTesting:Demonstrates knowledge of testing strategies, plans and executionParticipates actively in the development of testing strategies and plansDesigns user acceptance testing plansMonitors user acceptance testing and responses to problemsIT Fluency:Understands IT and project management conceptsUses desktop productivity applications at an superior levelIs aware of the societal impact of information and information technologyYou have:
3-6 years experience as a Business Analyst in software or interactive web development initiativesStrong analytical skillsStrong organizational skillsApplies creative thinking and problem solving to clarifying requirements related issuesDemonstrated experience producing technology project artifacts including:
Use CasesRequirements DocumentsFunctional SpecificationsTest Plans and Test CasesProcess Flows
Demonstrated experience in technology solution management, including:
Usability/GUI designWeb application development methodologiesObject-oriented development approachesWorking knowledge of third-party solution providersDefining and documenting design to requirements trade-offs
Expertise with some of the following tools:
Jira, Pivotal, LinearConfluence, Notion, CodaSheet tools- Airtable, Smartsheets, Google Sheets, ExcelCraft, prodpad, aha, Productboard, FiberyFigma, Adobe XD, Sketch, Framer
Experience collaborating with UX/UI teamsKnowledge of user-centered content development, interface design, information architecture, digital branding and marketing communicationsDemonstrated experience in communications management, including:
Ability to communicate with a variety of audiences (client and internal team)Written and oral communications, including presentations skillsAbility to work with cross-functional teams (creative and technical) throughout implementation to ensure integrity to requirementsOrganizing and facilitating meetings with business users for requirements gathering
The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days per week.
The ask stems from our want to:
Strengthen opportunity for continuous learningImprove collaboration and team relationshipsIncrease employee engagement
We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.
Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.
We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
You will:
Business Process Re-engineering:Contributes to the analysis of business processes to identify and clarify requirementsContributes to improvements to business processesIs able to analyze and assess an organization's business modelRequirements Documentation:Demonstrates an ability to express complex ideas clearlyFacilitates analysis, classification and documentation of requirementsProposes an appropriate document-set for a projectPublishes, distributes and facilitates sign-off of requirements documentationManages changes to the requirements baselineSupports impact analysis on changes to requirement(s) through project lifecycleEliciting Requirements:Gathers, clarifies and validates requirementsActs as interpreter who facilitates communication between clients and internal teamsAnticipates, quantifies and resolves problems and issues with requirementsStructured Analysis:Uses data and process modelling techniques to identify and clarify requirementsCommunicates with clients and internal teams to clarify and validate requirementsUses data and process modelling toolsTesting:Demonstrates knowledge of testing strategies, plans and executionParticipates actively in the development of testing strategies and plansDesigns user acceptance testing plansMonitors user acceptance testing and responses to problemsIT Fluency:Understands IT and project management conceptsUses desktop productivity applications at an superior levelIs aware of the societal impact of information and information technologyYou have:
3-6 years experience as a Business Analyst in software or interactive web development initiativesStrong analytical skillsStrong organizational skillsApplies creative thinking and problem solving to clarifying requirements related issuesDemonstrated experience producing technology project artifacts including:
Use CasesRequirements DocumentsFunctional SpecificationsTest Plans and Test CasesProcess Flows
Demonstrated experience in technology solution management, including:
Usability/GUI designWeb application development methodologiesObject-oriented development approachesWorking knowledge of third-party solution providersDefining and documenting design to requirements trade-offs
Expertise with some of the following tools:
Jira, Pivotal, LinearConfluence, Notion, CodaSheet tools- Airtable, Smartsheets, Google Sheets, ExcelCraft, prodpad, aha, Productboard, FiberyFigma, Adobe XD, Sketch, Framer
Experience collaborating with UX/UI teamsKnowledge of user-centered content development, interface design, information architecture, digital branding and marketing communicationsDemonstrated experience in communications management, including:
Ability to communicate with a variety of audiences (client and internal team)Written and oral communications, including presentations skillsAbility to work with cross-functional teams (creative and technical) throughout implementation to ensure integrity to requirementsOrganizing and facilitating meetings with business users for requirements gathering
The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days per week.
The ask stems from our want to:
Strengthen opportunity for continuous learningImprove collaboration and team relationshipsIncrease employee engagement
We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.
Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.
We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx