Procyon TS
Desktop Support Engineer
Procyon TS, Des Moines, Iowa, United States, 50319
Desktop Support Engineer
Location: Des Moines, IOWA (Day1 Onsite)
Type: Fulltime
Experience: 8 to 10 Years
Job DescriptionLead a team of L2 Desktop Support field engineersResolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printersInstalling and configuring computer hardware, software, systems, networks, printers, and scannersProviding Remote support using tools like Bomgar for remote sitesManage the dispatch activities for remote sites and ensure resolution for the issues reported.Asset Management and Weekly status reportingClient installation and troubleshootingRe Imaging and software patch installationLast level of Technical Escalation for desktop support ticketsAble to perform root cause analysis and forensic analysis.Vendor management and documentationReport Information security incidents and weaknesses to Operations manager and CISOKnowledge, Skills & Competencies:
Hands on experience in desktop supportHands on IMAC of desktops and LaptopsTroubleshoot and install MS Office, Applications andTroubleshot MAC OS basic issuesHands-on experience with Windows/Linux/Mac OS environments.Working knowledge of office automation products and computer peripherals, like printers and scanners.Knowledge of network security practices and anti-virus programs.Expert Level Administration of Hardware and Firmware exposure to physical system environments.Analytical skills to accurately identify the root cause.Experience of working with customers through direct interaction during support and change management activities.Excellent verbal and written communication skills.Effective team player as well as ability to drive autonomously.
"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com."
Location: Des Moines, IOWA (Day1 Onsite)
Type: Fulltime
Experience: 8 to 10 Years
Job DescriptionLead a team of L2 Desktop Support field engineersResolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printersInstalling and configuring computer hardware, software, systems, networks, printers, and scannersProviding Remote support using tools like Bomgar for remote sitesManage the dispatch activities for remote sites and ensure resolution for the issues reported.Asset Management and Weekly status reportingClient installation and troubleshootingRe Imaging and software patch installationLast level of Technical Escalation for desktop support ticketsAble to perform root cause analysis and forensic analysis.Vendor management and documentationReport Information security incidents and weaknesses to Operations manager and CISOKnowledge, Skills & Competencies:
Hands on experience in desktop supportHands on IMAC of desktops and LaptopsTroubleshoot and install MS Office, Applications andTroubleshot MAC OS basic issuesHands-on experience with Windows/Linux/Mac OS environments.Working knowledge of office automation products and computer peripherals, like printers and scanners.Knowledge of network security practices and anti-virus programs.Expert Level Administration of Hardware and Firmware exposure to physical system environments.Analytical skills to accurately identify the root cause.Experience of working with customers through direct interaction during support and change management activities.Excellent verbal and written communication skills.Effective team player as well as ability to drive autonomously.
"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com."