Virginia Department of Human Resource Management
Deputy Commissioner for Customer and Employer Services / Chief Operating Officer
Virginia Department of Human Resource Management, Richmond, Virginia, United States, 23214
Deputy Commissioner for Customer and Employer Services / Chief Operating Officer
Job no:
5028448Work type:
Full-Time (Salaried)Location:
Chesterfield, Virginia, Goochland, Virginia, Henrico, Virginia, Petersburg, Virginia, Richmond (City), VirginiaCategories:
Administrative Services
Title:
Deputy Commissioner for Customer and Employer Services / Chief Operating Officer
State Role Title:
General Administration Manager IV / 19226
Hiring Range:
$140,000 - $160,000 annually
Pay Band:
8
Agency:
Virginia Employment Commission
Location:
VEC CENTRAL OFFICE
Agency Website:
https://www.vec.virginia.gov/
Recruitment Type:
General Public - G
Job Duties
Serves as senior member of the leadership team and provides executive direction and guidance to the following areas: Administrative Law, Unemployment Insurance, Customer Contact Center Operations, and Central Records.
Directs the preparation, execution, monitoring and adjustment of division budgets; supervises professional staff and manages complex programs; ensures compliance with agency, state, and federal guidelines; and ensures appropriate allocation of resources.
Works with the Commissioner, Chief Deputy and other Deputy Commissioners to ensure business needs are met and communicated. Collaborates with executive team members to ensure effective and efficient business operations and consistent and appropriate service delivery.
Represents the agency through interactions with government executives, elected officials, the public, and other stakeholders; serves as liaison to various parties (e.g., Office of the Attorney General and Department of Labor); makes formal presentations; and provides supplemental support to the Commissioner.
Minimum Qualifications
Comprehensive knowledge of management principles and practices; business and management principles related to strategic planning, resource allocation, human resources modeling, and leadership techniques; legislative process, budget, finance and funding for public-sector workforce services and programs at local, state and federal levels; unemployment insurance programs, including adjudication of cases; and call center operations, business practices and service delivery models.
Demonstrated ability to lead, manage and problem solve in a geographically dispersed organization; interpret state and federal regulations and policies; draft and implement strategic and operational plans; and develop and execute fiscally responsible budgets.
Exceptional oral and written communication, leadership, decision-making, project management, quality assurance, and computer (e.g., Microsoft Office 360/Professional or comparable software and automated systems) skills.
Must complete mandatory training and forms related to Statement of Economic Interests.
Additional Considerations
Education, training, and/or experience related to business/public administration or similar field.
Progressively responsible experience working with complex UI programs (including tax, benefits, and appeals), systems, and projects, and managing professional staff performing related duties.
Experience with customer contact center operations and related automated systems.
Experience working in an executive level position within a governmental setting.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Diversity and inclusivity are at the heart of what we do in Virginia, and the VEC is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.
The Virginia Employment Commission Is an Equal Opportunity Employer/Program, and a Virginia Values Veterans (V3) certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.
Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.
Applications are not accepted after the recruitment closing date.
Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.
Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.
This website will provide a confirmation of receipt when the application is submitted for consideration.
For the status of your application and this position, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.
Auxiliary Aids and Services are available upon request to individuals with disabilities.Applicants needing accommodations should contact the Human Resource office for additional information.
The VEC does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.
NOTICE: VEC will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Contact Information
Name: Human Resources / Recruitment
Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.
Email: Careers@vec.virginia.gov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note :
Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Advertised:
01 Nov 2024 Eastern Daylight TimeApplications close:
11 Nov 2024 Eastern Standard Time
Job no:
5028448Work type:
Full-Time (Salaried)Location:
Chesterfield, Virginia, Goochland, Virginia, Henrico, Virginia, Petersburg, Virginia, Richmond (City), VirginiaCategories:
Administrative Services
Title:
Deputy Commissioner for Customer and Employer Services / Chief Operating Officer
State Role Title:
General Administration Manager IV / 19226
Hiring Range:
$140,000 - $160,000 annually
Pay Band:
8
Agency:
Virginia Employment Commission
Location:
VEC CENTRAL OFFICE
Agency Website:
https://www.vec.virginia.gov/
Recruitment Type:
General Public - G
Job Duties
Serves as senior member of the leadership team and provides executive direction and guidance to the following areas: Administrative Law, Unemployment Insurance, Customer Contact Center Operations, and Central Records.
Directs the preparation, execution, monitoring and adjustment of division budgets; supervises professional staff and manages complex programs; ensures compliance with agency, state, and federal guidelines; and ensures appropriate allocation of resources.
Works with the Commissioner, Chief Deputy and other Deputy Commissioners to ensure business needs are met and communicated. Collaborates with executive team members to ensure effective and efficient business operations and consistent and appropriate service delivery.
Represents the agency through interactions with government executives, elected officials, the public, and other stakeholders; serves as liaison to various parties (e.g., Office of the Attorney General and Department of Labor); makes formal presentations; and provides supplemental support to the Commissioner.
Minimum Qualifications
Comprehensive knowledge of management principles and practices; business and management principles related to strategic planning, resource allocation, human resources modeling, and leadership techniques; legislative process, budget, finance and funding for public-sector workforce services and programs at local, state and federal levels; unemployment insurance programs, including adjudication of cases; and call center operations, business practices and service delivery models.
Demonstrated ability to lead, manage and problem solve in a geographically dispersed organization; interpret state and federal regulations and policies; draft and implement strategic and operational plans; and develop and execute fiscally responsible budgets.
Exceptional oral and written communication, leadership, decision-making, project management, quality assurance, and computer (e.g., Microsoft Office 360/Professional or comparable software and automated systems) skills.
Must complete mandatory training and forms related to Statement of Economic Interests.
Additional Considerations
Education, training, and/or experience related to business/public administration or similar field.
Progressively responsible experience working with complex UI programs (including tax, benefits, and appeals), systems, and projects, and managing professional staff performing related duties.
Experience with customer contact center operations and related automated systems.
Experience working in an executive level position within a governmental setting.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Diversity and inclusivity are at the heart of what we do in Virginia, and the VEC is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.
The Virginia Employment Commission Is an Equal Opportunity Employer/Program, and a Virginia Values Veterans (V3) certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.
Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.
Applications are not accepted after the recruitment closing date.
Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.
Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.
This website will provide a confirmation of receipt when the application is submitted for consideration.
For the status of your application and this position, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.
Auxiliary Aids and Services are available upon request to individuals with disabilities.Applicants needing accommodations should contact the Human Resource office for additional information.
The VEC does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.
NOTICE: VEC will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Contact Information
Name: Human Resources / Recruitment
Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.
Email: Careers@vec.virginia.gov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note :
Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Advertised:
01 Nov 2024 Eastern Daylight TimeApplications close:
11 Nov 2024 Eastern Standard Time