Resident Monitor

Resident Monitor - Short Term Family HousingAre you excited about a new opportunity? Do you have a passion for working with underserved families and individuals in DC? Are you mission-driven to help towards ending homelessness? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you!At COH, we strive for: Caring for Families. Improving Lives. Leading ChangeOur Approach and Values:We care for families by providing direct services with a focus on prevention, healing, and wellness.We improve lives by building on families' strengths, honoring their choices, and taking a whole-family, multi-generational approach.We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.Position Summary:We are seeking individuals that want to give back to their community and are interested in gaining experience in the social services field. As a Resident Monitor, you will be essential staff ensuring the safety of the building, enforcing resident rules, serving as a part of the emergency response team, and communicate with case managers to ensure that clients are receiving the case management services that they need. As a Resident Monitor, you will be an integral part of the success of Community of Hope's Housing Program in the way you provide a culture of hope and transformation as we help people move into their own homes. This position has both Full and Part-Time slots with multiple shifts available include days, evenings, overnights and weekends. Available Shifts: Sunday through Thursday: 12a-8a, 8a-4p, 4p-12aTuesday through Saturday: 12a-8a, 8a-4p, 4p-12aFriday through Monday: 4p-12aFriday and Saturday: 12a-8a, 8a-4pSunday and Monday: 12a-8a, 8a-4pThe pay rate for this position ranges between $17.50 - $18.00 per hour and the offer amount is determined by the candidate's education, qualifications, and experience. Indeed provides their own estimated salary calculator and is not affiliated with COH's offer range. Highlighted Duties and Responsibilities:Resident Monitor Responsibilities:Adheres to all policies and expectations outlined in the Resident Monitor Handbook.Arrives on time so that relevant information can be exchanged with the staff member previously on duty so that they can be promptly released from duty.At least hourly, monitors community areas within building including lobby, phone room and area outside the building to prevent loitering, and makes rounds throughout the building. Monitors security cameras for activity in and around the building; addresses issues as needed.Answers phone in a respectful and pleasant manner, transfers calls, and provides information as needed while maintaining resident confidentiality according to COH and HSRA policy.Ensures that visitors, volunteers, outside agency representatives and residents are signed in and out when arriving and leaving, and documents in shift log when staff arrive and leave, while working in all roles (RM, Shift Supervisor, Front Desk, etc. Checks for photo ID of all visitors. Provides traffic control to limit crowing in the lobby.Completes curfew check each night by knocking on unit doors and documenting who is in the unit. If children are not present, Resident Monitors will inquire as to their whereabouts and document that information. (Triumph only)Emails and or calls Program Director and/or Case Manager as appropriate regarding outside agency visits (Police, CFSA, Social Services, probation and parole, case workers, etc.).Fills out incident reports to document unusual and difficult incidents involving resident or facility issues, fire, rescue, and other emergencies as soon as the incident has been controlled and emails incident report to Program Director or On-Call Supervisor immediately.Informs residents of program rules and regulations and enforces them, using program staff and police as backup in difficult cases.Offers additional assistance to residents as needed or requested by the resident or staff, on behalf of the resident, in accordance to the Americans with Disabilities Act regulations. Assistance must be offered at all times and during emergencies.Front Desk Responsibilities:Possesses and maintains a working knowledge of the building's security system and provides the required support services for continued, optimal operation that ensures the safety of facility residents, staff, and residents of the surrounding community.Receives briefing from the out-going front desk RM and Security Police Officer (SPO) prior to beginning shift. Remains on post at front desk until relieving front desk RM and SPO arrives and provide briefing.Provides access to the building by screening individuals who ring the call button. Processes visitors by checking their ID, having them sign in, and contacting the appropriate COH staff to escort the visitor.Ensures that key/access cards are stored securely at the front desk. Missing or damaged cards must be reported immediately to the Program Director.Monitors the Closed Circuit TV security footage and report and respond immediately to all suspected or apparent security violations by notifying SPO and Program Director and/or calling emergency services. RequirementsMinimum Qualifications:High school diploma or GED Required;Good verbal and written communication skills;Punctuality and reliability required;Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Google Mail;Ability to act responsibly, professionally, and use good judgment under pressure required;Ability to write shift and incident reports in detail required;Experience working in a residential environment preferred;Experience working with the homeless population preferred;Ability to de-ice the front walkway by salting and shoveling the front area when inclement weather occurs.Ability to work a flexible schedule as designated by their supervisor, including evenings and weekends and at various Community of Sites required.At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits:Remote work opportunities are available for many of our roles, promoting a culture of work-life balance8 hour workdays, which include a paid lunch11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basisAnnual performance based raises, up to 5% of your annual payTuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staffMany opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each yearOngoing internal leadership training for supervisorsDiversity, equity, and inclusion training and initiatives for all staffOngoing wellbeing activities, culture compact activities, and trauma informed care initiativesMedical/Dental/Vision Plans through CareFirst BlueCross Blue Shield;Life insurance, short-term disability and long-term disability insurance;403(b) Retirement Plan;Flexible Spending Accounts for medical and dependent care reimbursable expenses;Transportation pre-tax payroll deduction for metro;Tuition Reimbursement for graduate studies;Employer paid lunch time;And much more!In relation to remote work versus on-site expectations, this position is classified as the following:On-site: A majority or all of the position is required to work on-site.Please note that remote work designations are subject to change or fluctuate at any point in time and thesupervisor may require in person learning for a specific amount of time after hire.About Us:Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families' and individuals' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, 2021, AND 2024 based on feedback from our staff.To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.Salary Description $17.50-$18.00/hr