Manager, Accounting Operations

About FlightSafety International FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom. Purpose of Position The Manager, Accounting Operations manages operational accounting functions as they relate to collections and credit. This position will lead a team of five individuals on the Collections team to ensure timely receipts from customers. This position will also work with Financial Leadership on initiatives to review and analyze selected Accounting & Finance department processes and make recommendations to improve procedures to create a more efficient Collections workflow. Tasks and Responsibilities Essential Duties and Responsibilities:The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned. Daily Responsibilities: Establish and maintain guidelines, processes, policies, and industry best practices for collections of receivable balances Develop and enhance strategies and workflows to minimize financial exposure and create action plans and solutions to partner with internal and external stakeholders Key liaison for Sales team to communicate strategy and drive alignment across various FlightSafety teams in order to set appropriate expectations with our customers on payment expectations Prepare and present recurring reporting and KPIs on bad debt, high risk accounts, and industry developments that may affect collection of receivables Manage and oversee collections portal YayPay including workflows, administration, recordkeeping, communication, and reporting Establish good working relationships with internal teammates like Sales, Accounts Receivable, and Billing Perform credit reviews to grant payment terms for customers or evaluate overall credit worthiness of external partners Manage and partner with Third Party collection agency Serve as escalation point for direct reports to troubleshoot issues or suggestions to find alignment with customers Oversee and support the coaching, development, and training of team members. Other Duties and Responsibilities Oversee and support the coaching and development of team members Train and cross-train team as needed May work directly with external customers to resolve issues Participate in special projects as assigned Implement process improvements and share best practices across the department Establish productive relationships with cross functional teams Travel as required Minimum Education Bachelor's degree in Accounting, Finance, or Business Minimum Experience 5+ years of experience in Collections/Operations 3+ years of management experience Proven ability to lead a team of professionals Excellent verbal and written presentation skills Excellent organizational and analytical skills Ability to explain complex financial data in clear, straightforward language Ability to read and interpret financial reports Proven ability to overcome obstacles and get results Displayed ability to work in a dynamic and fast paced environment Knowledge, Skills, Abilities Knowledge of SAP and Concur or similar systems Proficient with EXCEL, Access, Word, PowerPoint Other software programs may be required, as needed. Physical Demands and Work Environment The physical demands and work environment described here are representative of those that must