Helpdesk Support Technician Tier 1

This is a Job Description for an Helpdesk Support Technician Tier 1 in Ridgeland, Mississippi

Summary: Provides first-level troubleshooting and basic technical support services to end-users of computers.

Duties & Responsibilities: Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues. Provide technical support to remedy computer problems. Follows up with users after problems have been resolved. Provides training in computer set-up and new technologies. Installs and configure software and operating systems and updates these systems when necessary. Cleans and repairs computer hardware. Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff. Possesses begin to work knowledge of subject matter.

Requirements

and Qualifications[]{# Hlk142289191}[]{# Hlk142304825}

: Associate degree in Information Technology or a closely related field, or the equivalent combination of work experience and education. Ability to foster teamwork. Ability to develop and mentor others. Detail oriented. Ability to meet deadlines. Organizational skills. Ability to multi-task and prioritize. Ability to effectively communicate with Tier 2 support issues that require escalation. Must have a sincere desire to help others while providing friendly service

Equal

Opportunity/Affirmative Action Employer.