Bank of Hawaii
Manager Loan Servicing I/II
Bank of Hawaii, Honolulu, Hawaii, United States, 96814
Job Description
Under the direction of the Manager, this role manages and oversees the day-to-day operations of the Loan Servicing unit, which services all commercial and consumer loans processed by the Loan Operations Department (LOD), ensuring the highest level of service, product and business needs. This includes budgeting, planning, executing, monitoring and measuring the service quality process, and providing guidance to the team. In addition, ensures business unit's adherence to and compliance with regulatory requirements as well as Bank policies and procedures related to Fair Banking, Anti-Money Laundering, Bank Secrecy Act and USA PATRIOT Act.
Responsibilities
Provides leadership and strategic management for the LOD Loan Servicing unit, which services all Commercial and Consumer loans. Initiates, analyzes, identifies and implements process improvement changes to improve efficiency of departmental operations to accommodate all servicing needs and requirements of established loan products, adjusts procedures for business, product and regulatory changes, and obtains maximum department productivity and effectiveness. Ensures that internal and external customers receive efficient, courteous and quality service.Leads the team by inspiring engagement and increasing the capabilities of others to optimize business results. Responsible for the management of employees including staffing, compensation, performance management, training and development, succession planning and affirmative action. Develops, motivates and mentors staff, and coach supervisory staff on management skills. Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff.Reviews work for completeness and accuracy, approves and signs various legal and financial loan related documents, reports and files. Assists staff in the investigation and resolution of complex issues and policies that impact internal and external customers.Represents unit in critical inter-departmental meetings and projects, ensuring critical business decisions have been analyzed on the impacts to internal and external customers and staff. Verbally communicates and corresponds in writing to internal and external auditors and management. Responds to non-routine internal and external customer inquiries and correspondence.Performs all other miscellaneous responsibilities and duties as assigned.
Qualifications
1.Education: Bachelor's degree from an accredited institution or equivalent work experience.
2. Experience: Level is dependent on years of experience and size/complexity of prior positions held.Level I: Minimum 3 to 5 years in loan servicing / processing operations (preferably high-volume) or equivalent. Minimum 3 years supervisory or management experience. Banking or financial service industries required, preferably with knowledge in lending.Level II: Minimum 7 years in loan servicing / processing operations (preferably high-volume) or equivalent. Minimum 4 years supervisory or management experience. Banking or financial service industries required, preferably with knowledge in lending.
3. Technical skills: Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Requires technical knowledge of the Bank loan accounting system and third-party systems including collection and recovery systems and commercial loan systems. Advanced spreadsheet proficiency.
4. Other Job Qualifications: Demonstrated verbal and written communication skills. Should be analytical, detail oriented, and organized. Must be able to meet deadlines and handle multiple projects, initiatives, and shifting priorities. Demonstrated effective and efficient team player with excellent interpersonal skills, who can also resolve problemsindependently. Must possess leadership skills sufficient to train, develop and coach servicing staff. Must be able to provide own transportation and ability to commute as required. Must be available to travel by air. Able to work flexible hours including holidays, weekends and evenings as needed or assigned.
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.
Under the direction of the Manager, this role manages and oversees the day-to-day operations of the Loan Servicing unit, which services all commercial and consumer loans processed by the Loan Operations Department (LOD), ensuring the highest level of service, product and business needs. This includes budgeting, planning, executing, monitoring and measuring the service quality process, and providing guidance to the team. In addition, ensures business unit's adherence to and compliance with regulatory requirements as well as Bank policies and procedures related to Fair Banking, Anti-Money Laundering, Bank Secrecy Act and USA PATRIOT Act.
Responsibilities
Provides leadership and strategic management for the LOD Loan Servicing unit, which services all Commercial and Consumer loans. Initiates, analyzes, identifies and implements process improvement changes to improve efficiency of departmental operations to accommodate all servicing needs and requirements of established loan products, adjusts procedures for business, product and regulatory changes, and obtains maximum department productivity and effectiveness. Ensures that internal and external customers receive efficient, courteous and quality service.Leads the team by inspiring engagement and increasing the capabilities of others to optimize business results. Responsible for the management of employees including staffing, compensation, performance management, training and development, succession planning and affirmative action. Develops, motivates and mentors staff, and coach supervisory staff on management skills. Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff.Reviews work for completeness and accuracy, approves and signs various legal and financial loan related documents, reports and files. Assists staff in the investigation and resolution of complex issues and policies that impact internal and external customers.Represents unit in critical inter-departmental meetings and projects, ensuring critical business decisions have been analyzed on the impacts to internal and external customers and staff. Verbally communicates and corresponds in writing to internal and external auditors and management. Responds to non-routine internal and external customer inquiries and correspondence.Performs all other miscellaneous responsibilities and duties as assigned.
Qualifications
1.Education: Bachelor's degree from an accredited institution or equivalent work experience.
2. Experience: Level is dependent on years of experience and size/complexity of prior positions held.Level I: Minimum 3 to 5 years in loan servicing / processing operations (preferably high-volume) or equivalent. Minimum 3 years supervisory or management experience. Banking or financial service industries required, preferably with knowledge in lending.Level II: Minimum 7 years in loan servicing / processing operations (preferably high-volume) or equivalent. Minimum 4 years supervisory or management experience. Banking or financial service industries required, preferably with knowledge in lending.
3. Technical skills: Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems. Requires technical knowledge of the Bank loan accounting system and third-party systems including collection and recovery systems and commercial loan systems. Advanced spreadsheet proficiency.
4. Other Job Qualifications: Demonstrated verbal and written communication skills. Should be analytical, detail oriented, and organized. Must be able to meet deadlines and handle multiple projects, initiatives, and shifting priorities. Demonstrated effective and efficient team player with excellent interpersonal skills, who can also resolve problemsindependently. Must possess leadership skills sufficient to train, develop and coach servicing staff. Must be able to provide own transportation and ability to commute as required. Must be available to travel by air. Able to work flexible hours including holidays, weekends and evenings as needed or assigned.
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.