Field Support Technician

Field Support Technician at CAI in Boise, Idaho, United States Job Description Job ID Number R3965 Employment Type Full time Worksite Flexibility Onsite Job Summary As Field Support Technician, you will provide support for new hardware deployments, portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant for surrounding counties in Boise, ID. Job Description We are looking for an IT Field Support Technician. This position will be a full-time and onsite contract opportunity. This position will be required to travel to all 44 counties within Idaho for the purpose of our client's Office 365 migration project. What You'll Do + Understands court processes to ensure that problem solutions match user needs in an appropriate manner + Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support + Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures + Coordinates and/or migrates customer data and information from decommissioned devices to new equipment + Installs, configures, and maintains software on mobile devices + Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures + Informs inventory system by keeping up-to-date and accurate records of serialized asset information + Works closely with court staff and local administration with office moves, adds, and changes as required + Corresponds with users and staff concerning issue status, resolution, and task completion + Escalates issues are to other members of the technical services team as appropriate + Collaborates with IT staff to test, troubleshoot and validate new hardware and applications + Attends meetings as required What You'll Need Required + 2 years of experience migrating end user emails and documents to M365 Outlook and OneDrive from on-premise Exchange, external M365 and/org Google Workspace + 3 years of experience in customer service including the ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts + 2 years of experience onboarding new users to Microsoft 365, with emphasis on SharePoint, OneDrive, and Outlook as well as answering general user questions Preferred + 2 years of experience troubleshooting and maintaining Active Directory users, computers, groups and policies + 2 years of experience troubleshooting Microsoft Windows 10 and 11 + 2 years of experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts + 1 year of experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route Physical Demands + Valid Driver's License required + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor #LI-AL1 Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111. Equal Employment Opportunity Policy Statement It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. To view full details and how to apply, please login or create a Job Seeker account