State of California
Senior Program Manager
State of California, Sacramento, California, United States, 95828
Join the Program Integrity Division!
Are you a dynamic professional who thrives in environments that require collaboration with both internal visionaries and external partners? If your answer is "Yes!" - we have an exciting opportunity for you!
Under direction of the Reconciliation of Enrollment and Membership Branch Manager , the Staff Services Manager II (SSM), Senior Program Manager provides management direction, assistance, and support to subordinate staff engaged in the monitoring and oversight of the California Health, Eligibility, Enrollment and Retention System (CalHEERS).
At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we're looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the Program Integrity Division .
This position's office headquarters location is designated in Sacramento. Travel expenses associated with commuting to the employee's office headquarters location are not reimbursable, other than authorized transit subsidies.
NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please click here to access the exam bulletin.
NOTE: Possession of minimum qualifications will be verified prior to interview and/or appointment . If it is determined an applicant does not meet the minimum qualifications, the applicant's name may be removed from the eligibility list.
You will find additional information about the job in the Duty Statement .
Working ConditionsThis position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Covered California's current telework policy. While Covered California supports telework, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.STAFF SERVICES MANAGER II (SUPERVISORY)Additional Documents
Job Application Package ChecklistDuty Statement
Position Details
Job Code #:JC-455342
Position #(s):801-330-4801-003
Working Title:Senior Program Manager
Classification:STAFF SERVICES MANAGER II (SUPERVISORY) $7,643.00 - $9,496.00
# of Positions:1
Work Location:Sacramento County
Telework:Hybrid
Job Type:Permanent, Full Time
Work Shift:8:00 AM - 5:00 PM
Work Week:Monday - Friday
Department InformationCovered California works to improve the health of all Californians by assuring their access to affordable, high-quality healthcare. Our employees are the vital link that ensures that our vision, mission, and values are fully realized and are the driving force that allows us to continually provide exceptional service to those who need it most.
We offer an award-winning wellness program, inclusive and diverse atmosphere, employee recognition programs, on site fitness centers at our Sacramento and Service Center locations, and free parking at all our locations!
Life can change in an instant - so can your career!
Visit our website to learn more about why Covered California is an employer of choice.
Special RequirementsStatement of Qualifications (SOQ) Instructions: A SOQ is required to apply. The SOQ will be used as a pre-interview screening tool. Applicants who do not follow the SOQ instructions and/or do not answer the prompt as stated below may not be considered.
Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Where assistive tools may be used, responses within the SOQ should be your own original work. Applicants must write in their own words and avoid plagiarism. Failure to comply may be cause for disqualification.
Your Statement of Qualifications (SOQ) must discuss how your education, training, and experience qualify you for this position. It also serves as documentation of your ability to present information clearly and concisely in writing. Your SOQ must be typed, single-spaced, Arial 12pt. font, and no more than two pages in length. Be sure to use corresponding numbers for each of your responses. All of your responses should be in your own words.
Please describe your professional or personal experience, education, and/or training that qualifies you for this position.
Describe your ability to build and maintain positive and effective relationships with staff, leadership, and external partners while exhibiting a high degree of professionalism and interpersonal skills.
Describe your commitment in fostering a work environment that drives progress by innovation.
Application InstructionsCompleted applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.Final Filing Date: 11/12/2024Who May ApplyIndividuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To ApplyComplete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Covered CaliforniaEmployment & Classification ServicesAttn: HRB-ECSU-CA1601 Exposition Blvd
Sacramento , CA 95815
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Covered CaliforniaEmployment & Classification ServicesHRB-ECSU-CA1601 Exposition Blvd
Sacramento , CA 95815Monday - Friday08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is required and must be included.Statement of Qualifications -Please attach your SOQ to your application. Applications received without a SOQ will not be considered. Resumes and cover letters will not be accepted in place of a SOQ. Please see above "Special Requirements" section for SOQ instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Leadership skills with a demonstrated ability to train, mentor, and evaluate high-level team members to meet strategic goals.Strong leadership skills with demonstrated ability to think strategically and function effectively as a member of a top management team.Experience establishing positive relationships with diverse groups of internal and external stakeholders to foster 2-way open communication, build trust, and influence key dialogue.Demonstrated commitment in valuing diversity and contributing to an inclusive working and learning environment.Demonstrated ability to analyze and solve complex problems and recommend an effective course of action, perform completed staff work, and establish priorities for the completion in accordance with sound time-management methodologies.
BenefitsThe State of California offers a comprehensive benefits package that includes Health, Vision, Dental, Retirement, and an array of other options. For more information on the benefits offered by the State of California, please click below:
CalHR Benefits Summary
CalHR Salary and Benefits Information
CalPERS Retirement Information
CalPERS Employer Contributions
Contact InformationThe Human Resources Contact is available to answer questions regarding the position or application process.Human Resources Contact:Employment & Classification Services Unit(916) 228-8386careers@covered.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.EEO Contact:EEO Office(916) 999-8733EEO@covered.ca.govCalifornia Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Pre-Employment Requirements
Background Check: All applicants shall be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice and Federal Bureau of Investigation to disclose criminal records.
This position is identified as a Conflict of Interest (COI) Form 700 position. Government Code Section 19990 specifies a state officer or employee shall not engage in any employment, activity, or enterprise which is clearly inconsistent, incompatible, in conflict with, or inimical to his or her duties as a state officer or employee. Government Code Section 100500 (f) (1) states, in pertinent part:
"...staff of the Exchange shall not be employed by, a consultant to, a member of the board of directors of, affiliated with, or otherwise a representative of, a carrier or other insurer, and agent or broker, a health care provider, or a health care facility or health clinic while serving on the board or on the staff of the Covered California. A member of the board or of the staff of the Exchange shall not be a member, a board member, or an employee of a trade association of carriers, health facilities, health clinics, or health care providers while serving on the board or on the staff of the Exchange."
Applicants who may fall under Government Code 100500 (f) (1) will be considered ineligible for appointment with the Exchange. Please read the Covered California Incompatible Activities Statement and Policy (CCAM 14-400). Please email any questions or concerns you may have prior to accepting a final offer of employment to Form700@covered.ca.gov.
Additional Application Instructions
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with "see resume" in place of duties performed or applications received without the following information for each job entry may be considered incomplete and may not be accepted:
"To" and "from" dates (month/day/year)Hours worked per weekPrivate sector job titlesSupervisor name and phone numberJob duties performedState employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles).
Transcripts:
If you are meeting minimum qualifications with education, you must include your unofficial transcript for verification. If selected, you will be required to provide official transcripts at the time of hire. Foreign transcripts must include official verification of U.S equivalency prior to appointment by an organization found here.
Personally Identifiable Information:
Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.
If you have additional questions regarding this advertisement or are having issues applying through CalCareers, please contact the Employment & Classification Services Unit at 916-228-8386 or careers@covered.ca.gov .
Equal Opportunity EmployerThe State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Are you a dynamic professional who thrives in environments that require collaboration with both internal visionaries and external partners? If your answer is "Yes!" - we have an exciting opportunity for you!
Under direction of the Reconciliation of Enrollment and Membership Branch Manager , the Staff Services Manager II (SSM), Senior Program Manager provides management direction, assistance, and support to subordinate staff engaged in the monitoring and oversight of the California Health, Eligibility, Enrollment and Retention System (CalHEERS).
At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we're looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the Program Integrity Division .
This position's office headquarters location is designated in Sacramento. Travel expenses associated with commuting to the employee's office headquarters location are not reimbursable, other than authorized transit subsidies.
NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please click here to access the exam bulletin.
NOTE: Possession of minimum qualifications will be verified prior to interview and/or appointment . If it is determined an applicant does not meet the minimum qualifications, the applicant's name may be removed from the eligibility list.
You will find additional information about the job in the Duty Statement .
Working ConditionsThis position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Covered California's current telework policy. While Covered California supports telework, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.STAFF SERVICES MANAGER II (SUPERVISORY)Additional Documents
Job Application Package ChecklistDuty Statement
Position Details
Job Code #:JC-455342
Position #(s):801-330-4801-003
Working Title:Senior Program Manager
Classification:STAFF SERVICES MANAGER II (SUPERVISORY) $7,643.00 - $9,496.00
# of Positions:1
Work Location:Sacramento County
Telework:Hybrid
Job Type:Permanent, Full Time
Work Shift:8:00 AM - 5:00 PM
Work Week:Monday - Friday
Department InformationCovered California works to improve the health of all Californians by assuring their access to affordable, high-quality healthcare. Our employees are the vital link that ensures that our vision, mission, and values are fully realized and are the driving force that allows us to continually provide exceptional service to those who need it most.
We offer an award-winning wellness program, inclusive and diverse atmosphere, employee recognition programs, on site fitness centers at our Sacramento and Service Center locations, and free parking at all our locations!
Life can change in an instant - so can your career!
Visit our website to learn more about why Covered California is an employer of choice.
Special RequirementsStatement of Qualifications (SOQ) Instructions: A SOQ is required to apply. The SOQ will be used as a pre-interview screening tool. Applicants who do not follow the SOQ instructions and/or do not answer the prompt as stated below may not be considered.
Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Where assistive tools may be used, responses within the SOQ should be your own original work. Applicants must write in their own words and avoid plagiarism. Failure to comply may be cause for disqualification.
Your Statement of Qualifications (SOQ) must discuss how your education, training, and experience qualify you for this position. It also serves as documentation of your ability to present information clearly and concisely in writing. Your SOQ must be typed, single-spaced, Arial 12pt. font, and no more than two pages in length. Be sure to use corresponding numbers for each of your responses. All of your responses should be in your own words.
Please describe your professional or personal experience, education, and/or training that qualifies you for this position.
Describe your ability to build and maintain positive and effective relationships with staff, leadership, and external partners while exhibiting a high degree of professionalism and interpersonal skills.
Describe your commitment in fostering a work environment that drives progress by innovation.
Application InstructionsCompleted applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.Final Filing Date: 11/12/2024Who May ApplyIndividuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To ApplyComplete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Covered CaliforniaEmployment & Classification ServicesAttn: HRB-ECSU-CA1601 Exposition Blvd
Sacramento , CA 95815
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Covered CaliforniaEmployment & Classification ServicesHRB-ECSU-CA1601 Exposition Blvd
Sacramento , CA 95815Monday - Friday08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is required and must be included.Statement of Qualifications -Please attach your SOQ to your application. Applications received without a SOQ will not be considered. Resumes and cover letters will not be accepted in place of a SOQ. Please see above "Special Requirements" section for SOQ instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Leadership skills with a demonstrated ability to train, mentor, and evaluate high-level team members to meet strategic goals.Strong leadership skills with demonstrated ability to think strategically and function effectively as a member of a top management team.Experience establishing positive relationships with diverse groups of internal and external stakeholders to foster 2-way open communication, build trust, and influence key dialogue.Demonstrated commitment in valuing diversity and contributing to an inclusive working and learning environment.Demonstrated ability to analyze and solve complex problems and recommend an effective course of action, perform completed staff work, and establish priorities for the completion in accordance with sound time-management methodologies.
BenefitsThe State of California offers a comprehensive benefits package that includes Health, Vision, Dental, Retirement, and an array of other options. For more information on the benefits offered by the State of California, please click below:
CalHR Benefits Summary
CalHR Salary and Benefits Information
CalPERS Retirement Information
CalPERS Employer Contributions
Contact InformationThe Human Resources Contact is available to answer questions regarding the position or application process.Human Resources Contact:Employment & Classification Services Unit(916) 228-8386careers@covered.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.EEO Contact:EEO Office(916) 999-8733EEO@covered.ca.govCalifornia Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Pre-Employment Requirements
Background Check: All applicants shall be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice and Federal Bureau of Investigation to disclose criminal records.
This position is identified as a Conflict of Interest (COI) Form 700 position. Government Code Section 19990 specifies a state officer or employee shall not engage in any employment, activity, or enterprise which is clearly inconsistent, incompatible, in conflict with, or inimical to his or her duties as a state officer or employee. Government Code Section 100500 (f) (1) states, in pertinent part:
"...staff of the Exchange shall not be employed by, a consultant to, a member of the board of directors of, affiliated with, or otherwise a representative of, a carrier or other insurer, and agent or broker, a health care provider, or a health care facility or health clinic while serving on the board or on the staff of the Covered California. A member of the board or of the staff of the Exchange shall not be a member, a board member, or an employee of a trade association of carriers, health facilities, health clinics, or health care providers while serving on the board or on the staff of the Exchange."
Applicants who may fall under Government Code 100500 (f) (1) will be considered ineligible for appointment with the Exchange. Please read the Covered California Incompatible Activities Statement and Policy (CCAM 14-400). Please email any questions or concerns you may have prior to accepting a final offer of employment to Form700@covered.ca.gov.
Additional Application Instructions
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with "see resume" in place of duties performed or applications received without the following information for each job entry may be considered incomplete and may not be accepted:
"To" and "from" dates (month/day/year)Hours worked per weekPrivate sector job titlesSupervisor name and phone numberJob duties performedState employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles).
Transcripts:
If you are meeting minimum qualifications with education, you must include your unofficial transcript for verification. If selected, you will be required to provide official transcripts at the time of hire. Foreign transcripts must include official verification of U.S equivalency prior to appointment by an organization found here.
Personally Identifiable Information:
Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.
If you have additional questions regarding this advertisement or are having issues applying through CalCareers, please contact the Employment & Classification Services Unit at 916-228-8386 or careers@covered.ca.gov .
Equal Opportunity EmployerThe State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.