The Salvation Army
Digital Marketing Manager
The Salvation Army, Rancho Palos Verdes, California, United States, 90275
DEPARTMENT: COMMUNITY RELATIONS AND DEVELOPMENT
TITLE: DIGITAL MARKETING MANAGER
STATUS: EXEMPT - Full time
PAY RANGE: $74,000 - $77,000 Annual
MISSION STATEMENT:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.SCOPE OF POSITION:
With the overarching goal of increasing revenue, engagement and acquisition, the Digital Marketing Manager works directly with the Director of Digital Strategy, in collaboration with vendors and team members to ensure that all digital channels and campaigns work seamlessly together and are executed on-time and according to plan. The manager will leverage cutting-edge technology to drive our marketing efforts and enhance our online presence.EDUCATION AND WORK EXPERIENCE:Bachelor’s degree in Marketing, Business, or a related field.5-7 years of digital marketing or fundraising experience.Proven experience with Salesforce Marketing Cloud.Experience managing online giving platforms and AI-driven marketing tools.KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Excellent communication and project management skills.Strong analytical skills and ability to interpret data to drive decisions.Creative thinker and a strong desire to innovate.Strong organizational skills and attention to detail.Demonstrated ability to work effectively as a collaborative member of a team and independently to carry out professional responsibilities.Good judgment.Flexibility / adaptability.Ability to travel on occasion as needed.Ability to operate basic office equipment including a smartphone, fax machine, photocopier, A / V equipment, etc.SOFTWARE-RELATED SKILLS:Proficient in HTML and CSS (Javascript and Jquery a plus).Proficient with MS Office (Word, Excel, PowerPoint, OneNote).Proficient with Adobe Creative Cloud.Proficient with PC.Proficient with Google Analytics.Proficient use of digital fundraising tools such as Classy, Salesforce Marketing Cloud, Social Media platforms, AI-generating tools, and Blackbaud CRM.ESSENTIAL DUTIES AND RESPONSIBILITIES:Fundraising StrategyOversee the online giving platform and ensure a seamless donor experience.Day to day project manager of Classy, Territorial Digital Agency and Salesforce Marketing Cloud.Work with divisions to create and implement new peer-to-peer and other creative fundraising campaigns.Develop and consult in the creation of integrated strategies specifically for donor/volunteer engagement and new donor/volunteer acquisition in partnership with other fundraising categories (major gifts, planned gifts, corporate giving, DAF).Lead and guide the development of new online efforts, such as peer-to-peer and crowdfunding, for projects that need funding, ensuring optimal use of tools available with proactive reporting.Utilize AI tools and technologies to personalize marketing efforts and improve targeting.Work with Director to create overall performance metrics that include data from Classy, Lerma agency, Salesforce Marketing Cloud campaigns, website and any other data sources. Report monthly to CRD leadership.Analyze data to identify trends and insights for more effective marketing strategies.Stay updated with the latest AI advancements and integrate them into marketing practices.Responsible for managing and working closely with digital agency to build out the Customer Data Platform.Email Execution, Brand and CreativeImplement email integration with other marketing channels (eg. direct mail), in concert with national, territorial and divisional marketing, fundraising, public relations, social media, data management teams, other internal groups and all vendors or agencies.Responsible for a deep understanding Salesforce Marketing Cloud and how it integrates with other CRD platforms.Maintain a solid professional understanding of best practices in email marketing strategies, fundraising strategies and The Salvation Army giving options.Develop and test innovative email marketing strategies to engage new audiences.Design and implement processes, systems, and procedures for efficient and effective online solicitation.Explore ways to reach new constituent groups through email strategies and integrated promotions.Work directly with divisions on their ad hoc email sends including creative, development and deployment.WORK HABITS:Must adhere to all Salvation Army policies and procedures.Must be willing to support the mission of The Salvation Army through work responsibilities and always reflect positively on the Army’s brand and values.Must maintain the integrity of confidential communications or activities.Must maintain a professional, courteous and cooperative manner with all personnel.Must be a team player and take the initiative and be flexible in assisting others.Must maintain an organized work area, files, and systems for efficiency.Must be able to comprehend assignments and ask for additional information or clarification.Must demonstrate dependability through attendance and punctuality.Must be prepared to quickly communicate about, coordinate, develop and deploy digital communications and tasks as needed.PHYSICAL REQUIREMENTS:Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.Ability to operate a smartphone / office phone and other A/V equipment.Ability to operate a desktop or laptop computer for long periods of time.Ability to lift up to 25 lbs. (eg. file boxes).Ability to access and produce information from a computer and to understand written information.REPORTS TO: Territorial Director of Digital StrategyEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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TITLE: DIGITAL MARKETING MANAGER
STATUS: EXEMPT - Full time
PAY RANGE: $74,000 - $77,000 Annual
MISSION STATEMENT:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.SCOPE OF POSITION:
With the overarching goal of increasing revenue, engagement and acquisition, the Digital Marketing Manager works directly with the Director of Digital Strategy, in collaboration with vendors and team members to ensure that all digital channels and campaigns work seamlessly together and are executed on-time and according to plan. The manager will leverage cutting-edge technology to drive our marketing efforts and enhance our online presence.EDUCATION AND WORK EXPERIENCE:Bachelor’s degree in Marketing, Business, or a related field.5-7 years of digital marketing or fundraising experience.Proven experience with Salesforce Marketing Cloud.Experience managing online giving platforms and AI-driven marketing tools.KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Excellent communication and project management skills.Strong analytical skills and ability to interpret data to drive decisions.Creative thinker and a strong desire to innovate.Strong organizational skills and attention to detail.Demonstrated ability to work effectively as a collaborative member of a team and independently to carry out professional responsibilities.Good judgment.Flexibility / adaptability.Ability to travel on occasion as needed.Ability to operate basic office equipment including a smartphone, fax machine, photocopier, A / V equipment, etc.SOFTWARE-RELATED SKILLS:Proficient in HTML and CSS (Javascript and Jquery a plus).Proficient with MS Office (Word, Excel, PowerPoint, OneNote).Proficient with Adobe Creative Cloud.Proficient with PC.Proficient with Google Analytics.Proficient use of digital fundraising tools such as Classy, Salesforce Marketing Cloud, Social Media platforms, AI-generating tools, and Blackbaud CRM.ESSENTIAL DUTIES AND RESPONSIBILITIES:Fundraising StrategyOversee the online giving platform and ensure a seamless donor experience.Day to day project manager of Classy, Territorial Digital Agency and Salesforce Marketing Cloud.Work with divisions to create and implement new peer-to-peer and other creative fundraising campaigns.Develop and consult in the creation of integrated strategies specifically for donor/volunteer engagement and new donor/volunteer acquisition in partnership with other fundraising categories (major gifts, planned gifts, corporate giving, DAF).Lead and guide the development of new online efforts, such as peer-to-peer and crowdfunding, for projects that need funding, ensuring optimal use of tools available with proactive reporting.Utilize AI tools and technologies to personalize marketing efforts and improve targeting.Work with Director to create overall performance metrics that include data from Classy, Lerma agency, Salesforce Marketing Cloud campaigns, website and any other data sources. Report monthly to CRD leadership.Analyze data to identify trends and insights for more effective marketing strategies.Stay updated with the latest AI advancements and integrate them into marketing practices.Responsible for managing and working closely with digital agency to build out the Customer Data Platform.Email Execution, Brand and CreativeImplement email integration with other marketing channels (eg. direct mail), in concert with national, territorial and divisional marketing, fundraising, public relations, social media, data management teams, other internal groups and all vendors or agencies.Responsible for a deep understanding Salesforce Marketing Cloud and how it integrates with other CRD platforms.Maintain a solid professional understanding of best practices in email marketing strategies, fundraising strategies and The Salvation Army giving options.Develop and test innovative email marketing strategies to engage new audiences.Design and implement processes, systems, and procedures for efficient and effective online solicitation.Explore ways to reach new constituent groups through email strategies and integrated promotions.Work directly with divisions on their ad hoc email sends including creative, development and deployment.WORK HABITS:Must adhere to all Salvation Army policies and procedures.Must be willing to support the mission of The Salvation Army through work responsibilities and always reflect positively on the Army’s brand and values.Must maintain the integrity of confidential communications or activities.Must maintain a professional, courteous and cooperative manner with all personnel.Must be a team player and take the initiative and be flexible in assisting others.Must maintain an organized work area, files, and systems for efficiency.Must be able to comprehend assignments and ask for additional information or clarification.Must demonstrate dependability through attendance and punctuality.Must be prepared to quickly communicate about, coordinate, develop and deploy digital communications and tasks as needed.PHYSICAL REQUIREMENTS:Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.Ability to operate a smartphone / office phone and other A/V equipment.Ability to operate a desktop or laptop computer for long periods of time.Ability to lift up to 25 lbs. (eg. file boxes).Ability to access and produce information from a computer and to understand written information.REPORTS TO: Territorial Director of Digital StrategyEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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