IT Technician - Re-Announcement

Salary : $55,796.18 - $61,375.80 Annually Location : Multiple locations, SC Job Type: FULL-TIME Job Number: 02012 Department: INFORMATION TECHNOLOGY Opening Date: 10/24/2024 Description The purpose of the class is to install, maintain, repair and replace computer hardware, software and peripheral equipment; to provide effective user support; and to perform related technical work as required. The class is given a general outline of work to be performed and is free to develop work methods and sequences; work is reviewed periodically by supervisor. This position is responsible for support at 15 county locations and is required to periodically work at various sites. Position may close prior to post closing date if sufficient qualified applicants are received. Duties ESSENTIAL JOB FUNCTIONS Inspects microcomputer equipment and prepares microcomputers for delivery to end users. Installs, configures and tests computer hardware, software and peripheral equipment. Manages projects related to hardware, software and network design; patches cabling/installation; and punches down network connectors and hooks to network. Upgrades computer hardware and software as necessary. Diagnoses and resolves hardware and software problems reported by computer users; initiates and/or performs repairs and replacements as appropriate. Schedules and performs preventive maintenance on computer equipment. Replaces defective or inadequate software packages. Refers major hardware problems to outside service personnel for correction. Provides timely and professional user support and assistance as requested; may provide user training. Implements and maintains user rights; disables, enables and creates user profiles within computer systems for the County. Assists in maintaining system security. Administers, maintains and updates VOIP phone systems and numbers throughout the County. Assists in administering the Dorchester County local area network (LAN); may diagnose common network problems. Assist in the installation, upgrading and configuration of network printing and directory structures on file servers. Researches, tests, recommends and implements technology solutions for the enhancement or modification of County operations. Receives and responds to employee inquiries, requests for assistance and complaints regarding information technology procedures and services. Instructs and trains end users in proper use of equipment and software. Maintains accurate and complete work records. Performs other general administrative/clerical work as required, including but not limited to preparing reports and correspondence, entering and retrieving computer data, copying and filing documents, answering the telephone, etc. Attends training as required to maintain job knowledge and skills. May handle the Emergency Operations Center during critical events on a 24 hour a day, 7 days a week status as assigned until the event is complete. Performs other related job duties as assigned. Qualifications Education and Experience: Associate degree or equivalent with emphasis in computer science, management information system technology or a closely related field. Requires at least four (4) years of related experience. Special Qualifications: May require system-specific certifications as deemed necessary by Department Head. For more information on Dorchester County Government please view the information below: Benefits for County Employees County Employees may be eligible for a variety of State benefits associated with their employment. From a comprehensive health and dental insurance program, to generous annual and sick leave policies, to a solid and secure retirement system. Healthcare Benefits (Full-time employees) Dorchester County is a part of the State Benefits Program. The State program offers its employees a comprehensive health and dental program, along with a wide array of supplemental insurance programs. South Carolina has long been committed to providing its employees the best possible insurance benefits at the greatest possible value. We've maintained that commitment, too, even in the face of healthcare costs that continue to soar. You may refer to the link for more information. Retirement Benefits In addition to our health and dental insurance programs, all county employees are a part of the South Carolina Retirement System. These programs are designed to help provide county employees secure retirement alternatives that will best meet their needs. You may refer to the link for more information. Workplace Benefits In addition, county employees may be eligible for other benefits, such as holidays, annual leave, and sick leave. Note: The above benefits are available to most county employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some, or none of these benefits based on the benefits associated with each position. For these positions, please contact the hiring agency to determine what benefits may be available for the particular position. 01 Do you have a minimum of an Associate degree with emphasis in computer science, management information system technology or a closely related field? YES NO 02 Do you have at least four (4) years of related experience or equivalent combination of experience and education? YES NO 03 Do you have a valid driver's license? Yes No 04 Are you available to work after hours and on-call hours including during emergency activations? Yes No 05 Do you have experience troubleshooting PC hardware and software issues? Yes No 06 If yes, please explain your experience. 07 Please explain your experience running audio visual systems or sound boards. 08 Please describe your experience with terminating RJ45 cables. 09 Do you have experience troubleshooting Cat5 Cabling (i.e. toning)? Yes No 10 If yes, please explain. 11 Describe your experience troubleshooting basic network issues. 12 Explain your knowledge on imaging computers. Required Question