Excell
Desktop Support Technician
Excell, Cleveland, Texas, United States, 77327
As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the
CompucomStaffing
team.
We have a new opportunity for a
Desktop Support Technician
to join our client's team
onsite
in Ft Stockton, TX. This position is for an experienced
Technician
to support the team responsible for partnering with both client IT design teams and Level 1 Service Desk - this team provides support for core infrastructure and desktop technologies standard to our client's operating environment. This resource will be responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays.
Duties and Responsibilities:
Primary desktop support for windows operating system, mobile device management infrastructure, video conferencing systemsEnsure consistent processes, procedures and technologies are utilized across client's enterprise environmentUnderstand and follow direction provided by managers of different client products and towersDocument recurring issues in the client knowledge BaseDocument in detail case status and tasks / work completed with end users in the client ITSM systemResponsible for racking and stacking of physical devicesInstall new ethernet cabling (Mass cabling requirements to be handled through a vendor)Basic Networking troubleshooting skillsPerform MACD (move, add, change, delete) activities for end user LAN and voice devicesConnect to device console and sharing screen through Microsoft teams / WebexFollow the client critical incident processFollow client required safety protocols and complete regular trainings on safety and complianceSkills and Qualifications:
Minimum 5+ years of combined experience and be proficient in supporting the following technologies:Mobile device management experience and mobile web apps, iOS, requiredActive directory administrationExperience with Windows 10 operating system advanced troubleshootingProficient using Windows registryMicrosoft Office 365 support advanced troubleshootingHardware troubleshooting with the ability to pinpoint hardware vs. software issueGeneral knowledge / troubleshooting for MacsGeneral knowledge / troubleshooting for NetworkingGeneral knowledge of Microsoft IntunePrinter supportVideo Conferencing system supportUnderstand and troubleshoot Azure MFADesktop imagingStrong customer service skills
Core Skills:
Demonstrated strong analytical and problem-solving skillsAble to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving themDemonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of client business drivers and opportunitiesDemonstrated ability to see the bigger picture, denote how processes / tools will impact other processes / toolsAbility to communicate with transparency the impact and risks with mitigationAbility to think not necessarily outside of the box, but to think creatively within defined constraintsAbility to lead through influence, influence / partner with geographically dispersed colleaguesBuild alignment using appropriate methods
Demonstrates an inclusive, collaborative style to ensure results are obtained and supportedStrong facilitation skills and ability to work with various support functions and regional officesStrong collaboration across multiple management levels and organizationsLiaisons with cross functional teams leading lean sigma process improvement initiativesTechnical mentor and training coordinator for global L1 and L2 support organizations
Experience in one or more IT delivery teamsAware of operating environments and cultures outside the USUnderstands how business strategies, plans and regional IT needs vary among the company and the impact this may have on service delivery globally, regionally, locallyDemonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementationPreferred Skills and Qualifications:
Microsoft Certified ProfessionalMicrosoft Certified Technology Specialist
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** CompucomStaffing ™ Supports Equal Employment Opportunity**
CompucomStaffing ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
#INDCCStaffing
CompucomStaffing
team.
We have a new opportunity for a
Desktop Support Technician
to join our client's team
onsite
in Ft Stockton, TX. This position is for an experienced
Technician
to support the team responsible for partnering with both client IT design teams and Level 1 Service Desk - this team provides support for core infrastructure and desktop technologies standard to our client's operating environment. This resource will be responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays.
Duties and Responsibilities:
Primary desktop support for windows operating system, mobile device management infrastructure, video conferencing systemsEnsure consistent processes, procedures and technologies are utilized across client's enterprise environmentUnderstand and follow direction provided by managers of different client products and towersDocument recurring issues in the client knowledge BaseDocument in detail case status and tasks / work completed with end users in the client ITSM systemResponsible for racking and stacking of physical devicesInstall new ethernet cabling (Mass cabling requirements to be handled through a vendor)Basic Networking troubleshooting skillsPerform MACD (move, add, change, delete) activities for end user LAN and voice devicesConnect to device console and sharing screen through Microsoft teams / WebexFollow the client critical incident processFollow client required safety protocols and complete regular trainings on safety and complianceSkills and Qualifications:
Minimum 5+ years of combined experience and be proficient in supporting the following technologies:Mobile device management experience and mobile web apps, iOS, requiredActive directory administrationExperience with Windows 10 operating system advanced troubleshootingProficient using Windows registryMicrosoft Office 365 support advanced troubleshootingHardware troubleshooting with the ability to pinpoint hardware vs. software issueGeneral knowledge / troubleshooting for MacsGeneral knowledge / troubleshooting for NetworkingGeneral knowledge of Microsoft IntunePrinter supportVideo Conferencing system supportUnderstand and troubleshoot Azure MFADesktop imagingStrong customer service skills
Core Skills:
Demonstrated strong analytical and problem-solving skillsAble to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving themDemonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of client business drivers and opportunitiesDemonstrated ability to see the bigger picture, denote how processes / tools will impact other processes / toolsAbility to communicate with transparency the impact and risks with mitigationAbility to think not necessarily outside of the box, but to think creatively within defined constraintsAbility to lead through influence, influence / partner with geographically dispersed colleaguesBuild alignment using appropriate methods
Demonstrates an inclusive, collaborative style to ensure results are obtained and supportedStrong facilitation skills and ability to work with various support functions and regional officesStrong collaboration across multiple management levels and organizationsLiaisons with cross functional teams leading lean sigma process improvement initiativesTechnical mentor and training coordinator for global L1 and L2 support organizations
Experience in one or more IT delivery teamsAware of operating environments and cultures outside the USUnderstands how business strategies, plans and regional IT needs vary among the company and the impact this may have on service delivery globally, regionally, locallyDemonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementationPreferred Skills and Qualifications:
Microsoft Certified ProfessionalMicrosoft Certified Technology Specialist
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** CompucomStaffing ™ Supports Equal Employment Opportunity**
CompucomStaffing ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
#INDCCStaffing